Jira Service Management

The former tool, Vertygo SLA, would display the due date and time of each metric as well as the time remaining.  It appears that Service Desk only shows the time remaining or overdue.

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• jira-service-desk

it is very tedious if they have to be deleted and recreated.

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• jira-service-desk

We are currently using Vertygo SLA and I can see the vertygo sla custom fields in the issue navigator, color coded to show which are close to being overdue and which are  not.   I'm evalua...

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• jira-service-desk

Getting Error occurred while validating project against [JIRA (myproject.atlassian.net)] when I try to add a range between two custom date fields from a Project. I heard JQL will help, but not sure...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

In JIRA Service desk, we can provide a Field help description. In this description we can put some link in order to help the customer. If we put a link and the customer click on this, he lost ...

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• jira-service-desk

We make custom software development for different companies, and I'd like my customers to access service desk portal to create support tickets, but I want for them to get a list of which software the...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible for Customers to update custom fields via the Portal of a request after it as been created. It only seems possible for them to add a comment or attachment when reviewing their open req...

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• jira-service-desk

Hi, we got some errors in our permissions, is there any way to reset permission scheme and severity roles back to the standard settings?    Here is a precise declaration:  (In ...

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• jira-service-desk

We are preparing to go live with Service Desk, and we are preparing the data recovery from an external Bug Tracker. The way we chose is using a csv file. We are facing this problem: retrieved data a...

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• jira-service-desk

We have a service desk available to all our customers that is linked via both our web app and corp site. A large number of our users are in government offices with (very) strict limitations on their ...

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• cloud
• internet-explorer
• jira-service-desk
• jira-service-desk-cloud

Is there a known compatibility issue with IE9? Our clients get a blank page when they click on the link to view the Customer Portal.

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• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud

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• jira-service-desk

We want to be able to look at SLA’s across different Service Desk projects rather than one service desk at a time.  Can this be done?  We are open to using an Add-on.

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• jira-service-desk
• report

Hi I need to be able to remove the ability for a comment and / or an attachment to be added to a closed / resolved issue when accessed through the customer portal. I understand the ability to add a...

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• jira-service-desk

Is it possible to allow customers to resolve the issue? and how? I see the Atlassian support, customers can resolve the issue.

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Using the default SD workflow, whenever I respond to the customer (either via the workflow button or the external comment form), the status is set to Waiting for Customer. Is there a way to prevent t...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I need to disable the customer portal link available in the JIRA service desk. Which module of JIRA service desk needs to be disabled to remove customer portal from JIRA service desk? Please...

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• jira-service-desk

Where could I Change the Service Desk Customer - Portal Access security type ? Couldn't find it in roles ?

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• jira-service-desk

Hi,   I have a bunch of forms that I have designed in JIRA service desk.  Some fields have multi selectable items either via selecting checkboxes or using the multiselect/dropdown options....

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• forms
• jira-service-desk

Our team is currently using a 30-day trial of JIRA Service Desk to see if it can help us to provide better visibility into our product development with our customers and developers.Our desired workfl...

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• jira-service-desk

Hi, where can i find the Service Desk E-Mail Templates (Server Version)? I would change the Welcome Message ....   Bye Steve

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• jira-service-desk

I'd like to setup a Kanban board for our support team that integrates all the different service desks. The Kanban board should be organized by queries that check the SLA. Is this possible? Can I cre...

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• jira-service-desk

Now that Confluence Questions can be restricted to a particular Confluence Space, is it possible to get its content in the search results for JIRA Service Desk in the Customer Portal?

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We have a trial version of JIRA ServiceDesk 2.3.0 and we are trying to set up a workflow. We have steg (transistion) which we call "Assign to 2nd Line". This step opens a screen with the "respon...

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• jira-service-desk

Hi, We have a trial version of JIRA ServiceDesk 2.3.0. I have read this article on how to change status names https://confluence.atlassian.com/display/Cloud/Setting+up+request+types. However, all fi...

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• jira-service-desk