Jira Service Management

Hello, I have created a custom field and added it to a screen. The screen should be triggered by changing the status of the issue to a certain one. It works in Jira for our agents but unfortunately ...

• Question
• custom-field
• customer-portal
• jira-service-desk
• screen

Looking to set up the JIRA service desk to support external customers, I would ideally like to have multiple users that log in, each under an account e.g. Customer 1 User 1 User 2 Customer 2 Use...

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• jira-service-desk

Is it possible to make assigned field a required field on issues that comes from email requests? 

• Question
• jira-service-desk

Hi Team,   I'm having trouble connecting Jira Service Desk kb with my jira confluence

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• jira-service-desk

I work for a 15 person software company that will go live with customer support in the next few months.  I've been tasked with setting up their Customer Service infrastructure.  Jira Servic...

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• jira-service-desk
• jira

Hello, I am trying to run a reports against the tickets that have been submitted to the Service Desk. I am trying to show all tickets with a key word or phrase in the description. The generated re...

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• jira-service-desk
• report

Looking for a way to create customer profiles for our Support customers.  This would include items such as: Customer contracted level of Support; Customer support contract expiration date; custo...

• Question
• jira-service-desk

We have a connected knowledge base set up with our Service Desk project, and in that knowledge base we provide access to content for our customers.  I would like to know if there is a way ...

• Question
• jira-service-desk

HI, Perhaps more of a validation rather than a question. I want to add another field e.g. issue.priority or a custom field value getCustomFieldValue(customfieldid_10001) to the subject line of my e...

• Question
• jira-service-desk

I have a requirement to have a different SLA if an Incident starts at say between 02:00 and 06:00 hrs. The custom calendar allows me to do this EXCEPT in the example above the SLA pauses at 06:00 wh...

• Question
• jira-service-desk
• sla

When I "Respond to Customer" or "Add a Comment" on a ticket, I'd like the user to be able to see the content of my update inside the email body, instead of having to log into the portal to see what I...

• Question
• jira-service-desk

Hi Atlassian community!   I'm a developer at Atlassian and in my ShipIt and 20% time i've been working on a Connect App that would allow anyone on Jira Cloud to share ...

• Question
• jira
• jira-cloud
• jira-service-desk

When you go to "Log Work" in the "..." menu in a ticket screen, you have options to enter time spent on a ticket. I want the log work options to show up every time someone comments on the ticket. H...

• Question
• jira-service-desk

In my JSD project I went into Settings > Portal Settings and uploaded a logo.  It is a PNG image that is black on white.  I made sure to save it. Then in my customer portal I looked for...

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• jira-service-desk

Jira LDAP Autentication stop Working after Jira Upgrade

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• jira-service-desk

I'm still in the early stages of setting up my company's JSD customer portal and KB.  Our goal is to encourage users to: First use the KB to try to find a solution. Failing this, to then subm...

• Question
• jira-service-desk

This is affecting my entire team. the "Assigned to me" category shows 0, but I know I have about 10 in there.  I can confirm they are still assigned to me because I can find the tickets under t...

• Question
• jira-service-desk

Dear All, I had configured JIRA Service Desk along with the portal last week and all was well! For some reason now, whenever I am trying to access the customer portal / help center, it shows a blank...

• Question
• jira-service-desk

Hello there! We've been using Jira Servicedesk now for a couple of months and we've got some small issues. First and foremost, I've set up a few automation-rules, 4 to be more precise. 1. Update w...

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• jira-service-desk

Hi! I installed JIRA service desk on our server but there were some issues with it when I tried to log in. So, decided to reinstall. During second installation I noticed that Server ID is different,...

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• jira-service-desk

We have a customer with 10 members and we have provided them our portal to raise the request but the User/customer wants to see all the requests which were raised by their team members including...

• Question
• jira-service-desk

One of our teams regularly forwards issues to third parties who we don't want to have an account on our Jira SD instance.  Currently, they will view the issue, export to Word, attach via Outloo...

• Question
• issue
• jira-service-desk
• share

I want to hide a custom field in JSD customer portal. Is it possible to do it with the "Hide UI Element" Built-In Script, How I will find the key?

• Question
• jira-service-desk
• scriptrunner

I'd need to export about 3k issues in jira and I was wondering if there is a way to do that(even in different excel files). PS: I have jira cloud. Thanks

• Question
• export
• issue
• jira-service-desk

I have 2 project , i want to restricts agents to see only one project depend on group they are in.e,g Project A should be accessible to Agent A group &  Project B accessible to Agent B group.

• Question
• jira-service-desk