Jira Service Management

I m unable to find the option. can some one guide me

• Question
• jira-service-desk

I have deleted certain request types but when i go to helpcenter and search those request types are coming up.   How do I stop this.

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• jira-service-desk

All the tickets located in my Jira Service Desk have gone. No elements in "Completed last 30 days" . We began using the software the very last week. The curious thing is that I can access a ticket th...

• Question
• jira-service-desk

As a reporter of Service Desk task, I am not receiving an email notification when a comment is added. Based on the setting, the reporter of the task should be receiving this each time. Also, I do not...

• Question
• jira-service-desk

Hi,  Is it possible to transition an issue after a certain amount of days? Thanks

• Question
• jira-service-desk

echnical details Log's referral number: fffd7e02-acd5-41b9-94b2-2b75f845ffc1 Cause Referer URL: Unknown java.lang.NullPointerException java.lang.NullPointerException

• Question
• jira-service-desk

Can anybody give me some advice on how I can create a filter within JIRA Service Desk that show tickets that have been created during the current day?  So, at any point during the day, I can che...

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• jira-service-desk

Is it possible to parse automatically the email request content?

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• jira-service-desk

I have a self-hosted Jira SD instance and we are observing the following: 1: Customer emails our inbound support email 2: Ticket creates 3: Customer gets auto-notification that the ticket was crea...

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• jira-service-desk

I want to be able to automate the filling of the 'organization' field on a transition. How can I do this? I dont' see this option in the list of post-functions. 

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• developer
• jira-service-desk
• workflow

Hello, I want to know how to Customise the KB help label  "what do you need help with ?" contained in the JSD portal.  Any ideas please ? Many thanks. 

• Question
• jira-service-desk
• knowledge-base

Hello, Here is my thing, need a bit of advice. I have a JIRA SD project connected to confluence space (and in order to do that, confluence needs to be given public access). Now I am displaying know...

• Question
• confluence
• jira-service-desk

Need some help with email notification in jira cloud . Whenever a issue is created a notification email is sent to the reporter by default. I want to send notifications to the reporter and other part...

• Question
• email
• jira-cloud
• jira-service-desk
• notification

Hi All I would like to get feedback from the customers we serve through the Jira Service Desk, and turned on the satisfaction survey. The problem is that the satisfaction enquiry appears at the bot...

• Question
• jira-service-desk

I would like to assign my newly created issue to a particular person based on the user picker filed value. In my workflow, when a person creates a new issue he choose a person using the user picker ...

• Question
• assign
• jira-cloud
• jira-service-desk

Hi, Anybody knows the name and location of the file i need to change to disable "edit your profile" in the servicedesk?  Found a similar topic for confluence here However i am unable to find ...

• Question
• jira-service-desk

Would it be possible to add custom field to an organization? I'd like to be able to add an "SLA Package" field to each org and then set my SLA rules to do something different depending on the valu...

• Question
• jira-service-desk

Hi All,   When viewing tickets in a service desk I can't see any options for filtering (e.g. in "All Open" queue there are no filters). I can do two things.... A) Edit the filter for the qu...

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• jira-service-desk

I want my portal to allow anyone to create issues, but I do not want them to be able to see the list of previously registered customers. How do I turn that off?

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• jira-service-desk

Hi, Is it possible to disable or hide the recent link list on the customer portal? Thank you.

• Question
• jira-service-desk

Hi there, We followed all instructions to enable service desk notifications and set the TO fields to Reportes and Customers Involved. We have a working SMTP server (JIRA Emails are being sent). Ju...

• Question
• jira-service-desk

All, I'll start with the caveat that a similar question has been raised https://community.atlassian.com/t5/Questions/Add-a-Custom-field-multi-level-cascading-select-field-to-Service/qaq-p/600470...

• Question
• jira-service-desk

Hi, We are creating linked issues through the "Create linked issue" options under "More". I would like to add some custom fields in the description. For example, we have a field for the merchant to ...

• Question
• custom-field

Hi, Is it possible that on JSD cloud instance,  2 users which are defined in same organization and project have different access to browsing request type on customer portal?   For an exa...

• Question
• cloud
• jira-service-desk

Case:  Incident happens on 30. Nov. 2 am. Solved at 3am. Not reported in Jira, not documented in Jira. On 1.Dez we want to document it in Jira. It should be with Issue Creation Date 30.nov an ...

• Question
• jira-service-desk
• scriptrunner
• sla