Jira Service Management

Is possible to create a rule that based on the Type of request that has been open in the portal automatically opens a ticket in JIRA Software project and linked this issues ?    

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• jira-service-desk
• jira-service-desk-cloud

i need complete book of service desk.pls can you provide me!

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• jira-service-desk

Here is the latest log. I need this back up as soon as possible. Thanks for your help.   SEVERE [1] org.apache.catalina.startup.Catalina.start The required Server component failed to start so ...

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• jira
• jira-service-desk

Im new to Jira and Tomcat as I have taken over the admining of this server.  I need to update the cert on it as we are about to expire but I dont know what to do.  I was looking at docks an...

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• jira-service-desk

How can I remove the "approvals/approver" information so that the customer does not see this? We use approvals amongst our agents to approve when an issue gets escalated to another group on our team,...

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• approver
• customer-portal
• jira-service-desk

I can not install the license.  

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• jira-service-desk

When visiting the Customer Permissions page under any project as a global administrator, the panel comes up blank and shows no options to be changed. The logs seem to show no error. I am trying to ...

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• jira-service-desk
• permission

After a reboot the Jira service will not start. I am not sure what to check.  Can you please give me some things to try to get this server back online?

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• jira-service-desk

Nothing change on my end in terms of my notification schemes, but all of a sudden we are seeing every transition on every ticket.    Can anyone else confirm?

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• customer-portal
• jira-service-desk

Good morning JIRA team, I am having some weird issues I'd like to sort out: Running JIRA 7.3.8 with Service Desk 3.5.2 1) In my Service Desk Projects, I am missing many options: I don;t see Requ...

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• jira-service-desk

I need to be able to generate a report each month that provides details for each customer on open and closed tickets for the previous month. I have looked through the SD reporting but it seems ...

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• jira-service-desk

There is only a single servicedesk project active, but in the help center there is a second servicedesk where you can raise requests. If i make a request i can find it back if i click on the "request...

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• halp
• jira-service-desk

Currently we are emailing issues to JIRA.   However, we would like NOT to all anyone else in the email as participants of the issue. Is it possible?

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• jira-service-desk

Disclaimer: I know very little about Jira in general.  I have installed an evaluation verison of Jira Service Desk, but it's very overwhelming. I'm looking for a ticketing system for my organiz...

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• approver
• feature
• jira-service-desk

Get error: 2017-09-14 19:00:10,806 UpmAsynchronousTaskManager:thread-4 INFO admin 506x1670x1 1h4rebi 94.143.246.184,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPlug...

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• jira-service-desk

I have a Service Desk project configured to receive support requests by e-mail. I was made aware of an e-mail that did not make it into our system.  In the 'Application' -> 'Email requests' ...

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• jira-service-desk

I'm a bit baffled by this: August 22, they released 3.6.4 September 4, they released 3.7.0 September 6, they released 3.8.1 Why is there active development in 3 different production releases? &nb...

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• jira-service-desk

Hello,   I created a "new employee"-request for our company with custom fields, the supervisor is supposed to use it whenever a new hire is confirmed. Now I want to be able to take some of the...

• Question
• jira
• jira-service-desk
• powershell

Our JIRA seems to be having issues today. Errors such as 'Failed to execute search' and formating issues when tryig to create a ticket (fields replaced with code, for example). Is anyone else exper...

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• jira-service-desk

Would greatly appeciate an answer!

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• jira-service-desk

I've upgraded to the newest version of SD last week. Since then I'm experiencing problems because according to Windows -Programs and Features SD is installed on the server but when I login into JIRA ...

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• jira-service-desk

Hello! How can we hide the search bar in the help center ("Find help articles and forms")? We use JIRA Service Desk (Server version). Many thanks in advance. :-)

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• jira-service-desk

My Customer wants to export the Issue list in Service Desk to Excel is that possible?

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• jira-service-desk

I want to edit the customer overview in service Desk for the issues. So that the customer can sort for example by components. How can I do that?

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• jira-service-desk

Hi Atlassians, We are new to JIRA, had setup a test box using your standard internal database and it worked OK. We now plan to also use confluence with JIRA and insight on the same server but want t...

• Question
• jira-service-desk