Community resources
Community resources
Community resources
Jira Service Management
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According to permissions for a service desk project I have set up the assignable user has to have the project role of admin or service desk team OR be in the jira-users group. I have a person in the ...
- Question
- jira-service-desk
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When I forward mail to service desk (address provided for that), Service Desk automatically creates two identical issues. Is this problem with mail server configuration (see picture for mail handler ...
- Question
- jira-service-desk
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HI, (disclosure: I'm very new to scripting, I took a C++ class about 8 years ago) I'm trying to fire a custom email via scriptrunner when the reporter is "Remote User". What scr...
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Our company wants to build a small Service Desk for an external customer. The reporter should be able to see to which of our agents his ticket is assigned to. Is there a way to archive that?
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We currently use Zendesk, and I'd love to switch. When I last trialed Service Desk it required a login to submit a support ticket. Unfortunately if our users are required to create an ac...
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You know how excited I was to try JIRA Service Desk? 100% You know how happy I am with my experience so far? 0% I signed up for the trial, I am the only agent and adminis...
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Hello, One of our customer ask to have an estimation per issue and per User. I would like to know if it is possible to have it automatically ? Must I create a custom field for that ?
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I am looking for a way to customize the notifications sent to customers. We want to avoid having customers go to the portal, and instead do all of their interaction for an issue through email. So we ...
- Question
- jira-service-desk
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On the Customer portal, is it possible to allow customers to enter the data related to the application that is not behaving as expected. In other words, is it possible to customize the tem...
- Question
- jira-service-desk
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Hello At our company JIRA is growing very rapidly with expected usage in the thousands soon. The normal usage is of JIRA base and JIRA Agile, but I have an interest in introducing JIRA Ser...
- Question
- jira-service-desk
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Recently JIRA service desk updated their comments to customers to include a template that says Hi (Client Name) and ends with - (My Name). How can I disable this new feature?
1,901 views 4 5 Deleted user September 1, 2015 -
I used the same criteria that is used to put an issue in a queue for alerting people when it is created. I set the alert to go to JIRA users that were not associated with the Service Desk project but...
- Question
- jira-service-desk
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We are planning to move to JIRA SD. We currently have about 15 clients which we plan to have it's own instance of SD. What I want is for an agent to be able to view in one screen all the SD instances...
- Question
- jira-service-desk
- multi-tenant
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I would like to know how email is being retrieved from an account via Service Desk so that I can configure the email account to delete emails after being read.
- Question
- jira-service-desk
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We have a service desk for which we enable the creation of new issue on emails. It's working well if sending an email to the service desk but if we send an email to multiple person and we CC the serv...
- Question
- jira-service-desk
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So I've been fighting with this for about a day and can't see how you would set this up. I converted a project to a service thinking this was going to be the way to do it but I think I've messed thin...
- Question
- cloud
- jira-service-desk-cloud
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I'd like to define an automated rule which will close ticket which a in "resolved state" for more than x days. Is it possible using Automation rule ?
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We wish to setup an instance of JIRA Service Desk that will enable users outside of the company to easily access the customer portal. Our existing instance only allows users to access the porta...
- Question
- jira-service-desk
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Hi, sort of asked this question before but struggled with the response I got so thought I would try again. We are looking to implement JIra service desk and it all looks good apart from I cant find a...
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Hi, I am looking at Service Desk to replace SalesForce as the front-line tool for our support engineers facing the customers; we have JIRA in our development / engineering team already and wa...
- Question
- jira-service-desk
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Is there a way to either: Remove the Help Center link displayed on the JIRA Service Desk Customer Portal for one or more of the Customer Portals associated with each Service Desk we have installed,...
- Question
- jira-service-desk
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The support contract that we offer our customers includes 1 support login for every 5 user licenses purchased. We would like to know if there is an easy way currently to group customers by company an...
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This morning I started to do a comment on an issue and it auto-populated the comments box with a "hello" and a signature. How does one stop that?
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Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal How can I do ?
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As it seams now, with JIRA 6.4.x and JSD 2.5.4, the queues are automatically refreshed every 3rd minute. Is it possible to tweak this to update more often? JIRA checks for new mail every minut...
- Question
- jira-service-desk
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