Jira Service Management

I picked up service desk with a 3 agent license, because I'm the only dev of the software I work on. In testing the impementation, each customer that signs up takes up an agent slot, and customers ca...

• Question
• jira-service-desk

I have a web resource defined as follows. alert.js properly loads and creates an alert on JIRA issue pages, but it doesn't load in the customer portal. What is the correct way to load resources/javas...

• Question
• jira-service-desk

Some of the issues in our JIRA Cloud Service Desk are displaying "Incorrect request type" when trying to view.  Even when I, the admin, try to view them I'm getting this error. My issues s...

• Question
• jira-service-desk
• cloud
• jira-cloud
• request

We have a page in Confluence that lists the members of a group in LDAP, and we have an automated request type in Service Desk that allows someone to add to or remove from an LDAP group. In the reque...

• Question
• jira-service-desk

Hello, we would like to change our login page of Jira Service Desk by a custom login page. We would like for example, to add a backound image, or move the login form on the left.  Is there a w...

• Question
• custom-field
• jira-service-desk
• login

I want to create a calendar with the following properties: monday - friday: 8am - 8pm saturday, sunday: 10am - 6pm and holidays should be handled like saturday and sunday (so 10am-6pm). My unders...

• Question
• holiday
• jira-service-desk
• sla

I am unable to manually change the ticket states

• Question
• jira-service-desk

Dear All we are working with the JIRA Servicedesk Cloud solution. Since we have more and more information stored in the cloud, we are keen to find a good backup solution to save all information from...

• Question
• backup
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, we can not change status and resolution on some service desk issues. after clicking the "resolve issue" button I'm getting endless hourglass... There is no pattern on which issues it will work ...

• Question
• jira-service-desk

We have been using JSD for internal support (IT, Facilities, Staffing, Purchase Requests, etc.). We are now assessing for use as a support portal for external customers. I'm looking for input from th...

• Question
• jira-service-desk
• jira

Trying to make automation rule. When SLA breach, send email to approvals. This is to remind approvals that they have a issue they must approve for the the issue to progress. There are no option...

• Question
• automation
• email
• jira-service-desk
• notification

As the title states - how do you disable the customer signup email but still allow customers to send emails into project and create tickets? All answers above do not answer question. You must have ...

• Question
• cloud
• jira-service-desk

Is there anyway to include last month selection in the dropdown box? Please advise. Thanks  

• Question
• jira-service-desk
• report

Hi! I set an approval step in service desk that the user insert the user who will approve his ticket.    How can I configure when the ticket is created to send a alert ou email to ap...

• Question
• jira-service-desk
• approver
• configuration
• email
• notification

Hi All, Before upgrading to 3.4.0, I was able to disable emoticons in JSD by commenting out the following part in "\atlassian-jira\WEB-INF\classes\system-renderercomponentfactories-plugin.xml" ...

• Question
• emoji
• jira

We Have a request in our JIRA service desk portal for users to reset thier Captcha when they have locked themselves out of the tool.   (this typically happens when account passwords have changed...

• Question
• bitbucket
• bitbucket-administration
• confluence
• confluence-administration
• jira
• +2 more tags...

Hi Team,   I am looking for an automation rule for the following 2 scenario's: 1) I want a automation rule in JIRA Service desk to send a notification mail to a reporter, if a ticket has been...

• Question
• jira-service-desk
• automation

Hi Team, We have thousends of customers.  Should a customer log a Service Desk ticket, it would most problably only be a one time thing.  We dont really want customers to send a mail and t...

• Question
• jira-service-desk
• account

Good Day, We are running the latest Service desk Where do I change the text in a mail sent to clients when they email our service desk for the first time? I want to change this: “We've receive...

• Question
• account
• administration
• email
• jira-service-desk

Hi All,   I would like to import the SLA's and request types from our development instance to test instance. The project import feature is not working. Is there any other way?   Th...

• Question
• jira-service-desk

Hello, I'm lookig for a way to setup servicedesk so that if a customer goes to servicedesk.domain.com, after he's asked to login, to be redirected to servicedesk.domain.com/servicedesk/customer...

• Question
• jira-service-desk
• nginx
• proxy

I am building a workflow for a Change Request issue within a Service Desk project.  When selecting a status to add an approval step, I do not receive the check box to "Add approval."  I am ...

• Question
• jira-service-desk
• workflow

we are just starting to use service desk, but it has been ingesting tickets from our old way of doing things for a long time.  there are about 1100 tickets that need to be closed in service desk...

• Question
• jira-service-desk

Hi! I have issues when trying to record data from an option selected in an nFeed custom field.  The nFeed field gets information from a REST WebService, which returns a Json object like this on...

• Question
• addon-com.valiantys.jira.plugins.sqlfeed
• atlassian-marketplace
• jira

I am using Jira Service Desk cloud version. The issues created on service desk via email takes the cc into Request participant. I would like to automaticalyy remove some specific participants wh...

• Question
• jira-service-desk