Jira Service Management

the customer portal currently doesn’t show that a field is mandatory until they try and submit their incident/request. Can this be changed as it is not a good customer experience?

• Question
• jira-service-desk
• required-field

when i add a comment to an incident, an automatic email gets sent to our client. where does this sent item get stored as we sometimes need a copy of the sent email as evidence?

• Question
• jira-service-desk
• notification
• smtp

i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my c...

• Question
• comment
• jira-service-desk
• reply

i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my c...

• Question
• comment
• jira-service-desk
• reply

It it possible to edit the SLA field values? We have a few issues that had the SLA timers still running (but shoul have stopped) because our rules were not properly configured. We fixed our SLA rules...

• Question
• adaptavist
• jira-service-desk
• scriptrunner

We want to use Jira Service Desk (SD) on the same Server like JIRA Core/Sotfware. The Worklfow should be this: Customer creates request for Project XY via Service Desk Ticket will be automatically...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira
• jira-service-desk

I was wondering. Service Desk only allows one email per SD project. If we want to do some custom automations based off the content of the email. Is that possible? If it supported more than one email...

• Question
• jira-service-desk

Hello,       We are evaluating Service Desk.  We are interested in creating an access request form that would be filled out someone (hiring manager, other person), then...

• Question
• jira-service-desk
• automation
• forms
• human-resources

So I've looked into this a little bit but have been unable to find quite the response I'm looking for. Is there any way to allow users to comment a ticket via email, say by replying to the ticket cre...

• Question
• email
• jira-core
• jira-service-desk

Hi, I currently have SPLUNK configured that every time we have an alert an email will be sent to JIRA, That email will create a JIRA Ticket. The problem is that every time I have a follow-up al...

• Question
• jira-service-desk

I would like to create a chart in dashboard to show the number of incidents logged per Organizations per Issue Type information I need looks like this

• Question
• jira-service-desk

creating the service desk ticket from email is not working. It is working for registred email account which it used for login.  When I tried with gmail account it was not working.

• Question
• jira-service-desk

I want to modify the order of the displayed fields in the customer portal, and additional I need to custom the field "Select a system" with a custom list. Where can I change these configurations?

• Question
• jira-service-desk

I want to change the megaphone icon to something else on Jira customer portal. I know there's no official way to do it but I'm pretty sure I can just replace the icon itself and that will do it.&nbsp...

• Question
• jira-service-desk

Dear Team, I have this Ingenico i5100 WIN FAC Pos terminals, that is not powering up. but the same power pack powers up other Pos terminals. What do i do?

• Question
• jira-service-desk

i have 2 dependent fileds. 1st field parent(A,B,C, D...)child(a1,a2,a3,a4,b1,b2,b3,b4.......)-select list (cascading-2 levels) 2nd filed dropdown(0,1,2,3,4,5,6,7,8,9)-dropdown-single choice  ...

• Question
• jira-service-desk

I am the project manager, and i have set up a few rules to assign certain requests, but every ticket that comes in comes in as assigned to me is there a way to change this? I cannot find the setting ...

• Question
• jira-service-desk

Hi,   I have a requirement that I have three select fields(A,B,C). based on the value selectedfrom the select box A, values in select box B have to be populated. and based on the value selecte...

• Question
• custom-field
• jira
• jira-service-desk

Currently we have multiple departments working off of our JIRA Service Desk instance (which is maintaned by our department). We are running version 3.3.1 with JIRA core 7.3.1. Each department within ...

• Question
• jira
• jira-service-desk

Before upgrading to 3.4.0, I was able to disable emoticons in JSD by commenting out the following part in "\atlassian-jira\WEB-INF\classes\system-rendererco mponentfactories-plugin.xml" " <!-- &l...

• Question
• emoji
• jira-service-desk
• jira-service-management

We are using Service Desk for a project that maps to the issue type task on the back end. For this service desk there are 6 choices for "Customer Request Type." Depending on which of the 6 choices is...

• Question
• jira-administration
• jira-service-desk

We have a instance Jira Service Desk Cloud edition and all is configured. We has a help desk project, it is working normally. But we have a little problem with the e-mail notification. When the cust...

• Question
• jira-service-desk

Can you please guide if it is possible to have sprint wise time spent break down for an issue that is included in more than one sprint like in CPOS-1415 work-logging is done in two sprints, Time spe...

• Question
• jira-service-desk

We have a shared mailbox that folks email to create tickets in JSD.  When it creates, everything is fine.  The email goes to our shared mailbox, and then JIRA pulls it from gmail and into J...

• Question
• jira-service-desk
• email
• notification

We are using Service Desk for a project that maps to the issue type task on the back end. For this service desk there are 6 choices for "Customer Request Type." Depending on which of the 6 choices is...

• Question
• app
• assign
• custom-field
• jira-administration
• jira-service-desk
• +1 more tag...