Jira Service Management

This question is in reference to Atlassian Documentation: Managing the email channel I was originally brought here thinking the puller or processor were not on but, they are yet my public comments o...

• Question
• documentation
• jira-service-desk
• notification

Hello, I was wondering how people use Service Desk to track purchase.  For example if a user opens a service request for new hardware/software can we then request approval from their manager, en...

• Question
• jira-service-desk
• purchase

is possible generate from a email-request a registry with a specific type issue?  This question is in reference to Atlassian Documentation: Receiving requests by email Ask your question here....

• Question
• email
• issue-type
• jira-service-desk

This question is in reference to Atlassian Documentation: Enabling public signup and CAPTCHA Do external customers (do not require a Jira SD license) need to sign a terms of agreement before u...

• Question
• captcha
• jira-service-desk
• public-signup

Is it possible to use custom company URL for cloud hosted service desk??

• Question
• jira-service-desk

Hi, I would like to know if it is possible to automatically change the status of a service desk issue when someone assigns themselves to the issue?

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring email notifications Anyone know if there is a way to customize or change the language or content in automated emails?

• Question
• documentation
• notification

This question is in reference to Atlassian Documentation: Configuring the customer portal Ask your question here...

• Question
• customer-portal
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals Ask your question here...

• Question
• approver
• jira-administration
• jira-service-desk

I'm validating Service Desk capabilities. Currently I see very limited options of Service Desk Portal configuration. Is there a way to: Configure fields that are displayed on Requsts list? Currenl...

• Question
• customer-portal
• jira-service-desk

I am trying to find my service desk Id, but have no idea where it is located in the application. I need it to but a url for my request. I also need to get the requesttypeid as well. Thanks rest/serv...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Using service desk queues I'm trying to work through our hierarchy. I'm planning to set up each customer as a project. However, this would ...

• Question
• jira-service-desk
• queue

This question is in reference to Atlassian Documentation: JIRA Service Desk best practices I would like to use a distro email to receive requests for service desk.  We currently use it today in...

• Question
• jira-service-desk

We have tried to reinstall a save of our JSD Cloud instance () into a server version, with no luck. All of the navigation is empty. The data is there if you search for it, but nothing is findable fro...

• Question
• bitbucket
• cloud
• jira-service-desk

Dear Community, I need to solve the following scenario to be able to use JIRA Service Desk as our Tool: We have several customer companies, each having multiple customers (persons) that can issue a...

• Question
• jira-service-desk

Sorry everyone, forgot to mention im using JIRA Cloud Hi, I have clients from that speaks different languages. The language I use most for Service Desktops is Spanish, however I have clients that s...

• Question
• jira-service-desk
• community
• customer-portal
• desktop
• jira-service-desk-cloud

Hello, I have a group in google which forwards emails from customers to the regular Atlassian help-desk cloud mail, Therefore I dont receive alters to my email when a new ticket arrives I tir...

• Question
• jira-service-desk

Hi, Could you please let me know how I can invite a Customer to JIRA Service Desk via REST API? Thanks. Pavel

• Question
• jira-service-desk

I'm trying to find out if there are any add-ons or open source projects that would extend the automation rules in Service Desk. I love the concept but I'm finding the available functionality to be qu...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Setting up service desk reports My management need performance figures for a specific calendar month.  Despite entering a date range in...

• Question
• jira-service-desk
• report

A customer files a request on the hosted solution and they want to go back in and edit the request. How can this be enabled?

• Question
• customer
• jira-service-desk

This question is in reference to Atlassian Documentation: JIRA Service Desk Documentation Directory Ask your question here...

• Question
• documentation

Hello I want to upload a csv file which contains 54 row and 15 columns,there are some records (in two columns that contain more than 255 characters some of them even more than 1000 characters). I ha...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Troubleshooting issues with the email channel My incoming email tests ok but I still don't get the emails in my JIRA Helpdesk. What cou...

• Question
• jira-service-desk
• email

This question is in reference to Atlassian Documentation: Are Anonymous or Unlicensed Users Able To Use JIRA Service Desk? Ask your question here...

• Question
• jira-service-desk