Possible to customize customer notification issue created?

[Deborah Snepvangers]

Hi,

Could you please help me and tell me if it's possible to customize the notification e-mail that is sent to a customer when the customer creates a new   issue in the JIRA Service Desk? We would like to send a customized automatic reply to confirm the reception of the issue.

Thanks in advance for your help!

Deborah

[Susan Hauth _Jira Queen_ · Accepted solution]

HI Deborah,

Under Project Settings - Notifications - Edit - Issue Created.  You can fully customize that response.

Hope that helps

Susan

[Deborah Snepvangers]

Hi Susan,

Thank you very much, it certainly helped, I found it!

Deborah

[Susan Hauth _Jira Queen_]

Great, please mark this as resolved (little check mark)