Jira Service Management

It looks like the Service Desk Collaborators role is not assigned access to anything, only Service Desk Team is - is that normal?

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• jira-service-desk

When we add Jira users to the Service Desk Team role in a project, the user also shows up in the customers list for that project.  It seems to work as a collaborator to the ticket (users can com...

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• jira-service-desk

I have a strange behavior in my Jira server installation. If I create a new service desk based project, I can view the queues of the project only once. If I leave the page and come back, I get a blan...

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• jira-service-desk

Hi everyone, We are interested on knowing the release date for the customer portal translation feature which is already included in Cloud. We know there is an existing add-on called Translations fo...

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• customer-portal
• jira-service-desk
• translate

Hi, We are currently using Jira Service Desk for our internal support system. We want to extend this for external use. We have discovered that you can custom security based on organisations. However...

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• jira-service-desk
• jira-software

Hi, Is there a way to add to the People section the Share that each user have in the Portal page? Thanks a lot, Assaf  

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• jira-service-desk

I saw on someone's Youtube tutorial for trello that using ***(text)*** would create headers in place of cards, but it won't work when I do it.  Is this still a thing? What am I doing wrong?

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• jira-service-desk

As a Manager, I need to be able to raise a Service Desk request on behalf of a member of my team. for instance, if someone on my team has lost computer/server access.

• Question
• atlassian-support
• jira-service-desk

Unable to set up custom email id as the only recipient ID. Hence duplicate tickets are getting created everytime when members are mailing issues.  Two id are currently configured are: 1) Cloud...

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• jira-service-desk

Deal All, Want to know how to change the default Request Type for our Service Desk. We've went through the KB https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528...

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• jira-service-desk

I am using CSV import feature to import my issues from external system into my Jira service desk project. Issues are being imported fine along with attachments. However the attachments are only visi...

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• jira-service-desk

  I did a test from a gmail account and CC’d another gmail address I have.  The issue showed up without the CC’d recipient so I can’t add a Customer Comment that will go to both the Issuer...

• Question
• jira-service-desk

Our team is using JIRA Service Desk and it's at the latest version (3.5.0) as of this date, I've seen a post here saying that exporting customer list as .csv file became possible in July this year, y...

• Question
• jira-service-desk

Using server edition. I have worked thru these Confluence articles but no luck:  https://confluence.atlassian.com/adminjiraserver071/adding-a-custom-field-802592519.html?_ga=2.207139667.1975078...

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• jira-service-desk

Is there a way to do this? For example if I have a serial number that I know is 8 characters and someone needs to enter it. If they put nothing or anything but 8 characters in length it won't let you...

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• jira-service-desk

Hi all, We are evaluating Jira as a possible replacement for our legacy integrated helpdesk/bug tracking/workflow system. Our customers are large corporations and most of them have m...

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• jira-service-desk

Hello, How to activate the site: https://optorg.atlassian.net/. Looking forward to reading you Cordialement  

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• jira-service-desk

Hi Team,    I would need to create a project capable to run in following way:   In Request Type -Select Option A => Option B will populate accordingly => Select Option C =&gt...

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• jira-service-desk

In customer portal of Jira service desk ,when there is a status change for a ticket there is a message that appears.can this be customised ?

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• customer-portal
• jira-service-desk

Everything was running well on Thursday we resolved a few tickets customer's had entered in and come Friday I receive a complaint that agents cannot create tickets from that maroon 'Create' button. S...

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• jira-service-desk

Hi, I configured Jira Desk Mail Handler in order to create a ticket when a mail is received. Is there a way to prevent each person cc'd in the original email to create a NEW ticket each time they re...

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• jira-service-desk

How can I change the status of the JIRA Service Desk ticket from 'Pending Customer Response' to 'In Progress' automatically, if the customer adds a comment. And the status should not change if a Assi...

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• jira-service-desk

I'm trying to set permsisions for a support desk project to enable access for customers via email only, ie they can submit issues via email and respond on the same but have no access to a portal or a...

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• jira-service-desk

Hello, dear team! I need to give the customers access to the Confluence without providing access to the Jira Service Desk portal. Is this possible? Can you rovide solution, step by step?   Ma...

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• jira-service-desk

In JIRA Service Desk I get an error 'Domain claim failed for this domain' when trying to set up a custom email address. But on the Domains page, I can see that domain is "VERIFIED".

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• jira-service-desk