Jira Service Management

This question is in reference to Atlassian Documentation: Missing option to enable JIRA Service Desk for existing project  This does not works for me, i am Admin and agent of the project b...

• Question
• jira-service-desk

We are thinking about using service desk. We have customers that will call in with troubles/requests. If we create a ticket on the customer's behalf, will the customer be able to see it when they log...

• Question
• jira-service-desk
• portal

How Can i change the layout and content of the welcome email that i send to customers? As my customers seem to ignore the format change of it.   Thanks

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring the customer portal I have two projects configured in the service desk. The Help Center only shows a link to the portal for one ...

• Question
• customer-portal
• jira-service-desk

We have a Service Desk project set up.  For that project, we have a POP email server and an email handler for that server.  The Handler is Create a new issue or add a comment for an existin...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Raising requests on behalf of customers Ask your question here...

• Question
• jira-service-desk
• permission

This question is in reference to Atlassian Documentation: Setting up SLAs Are the SLAs applicable for task and subtasks

• Question
• jira-service-desk
• sla

This question is in reference to Atlassian Documentation: Setting up service desk reports Why can a custom field not be used in the report filter when it's only applicable for the specific project? ...

• Question
• custom-field
• jira-service-desk
• report

Dear all, We are customizing some of the emails sent by JSD to include additional information (for example, some custom fields). However, by doing so, we are losing the functionality "Customer Sati...

• Question
• jira-service-desk
• scriptrunner

This question is in reference to Atlassian Documentation: Moving an issue Hi there, we are using JIRA Software (Server 7.1) and JIRA Service Desk (Server 3.1). When buying our licences for the ser...

• Question
• jira-service-desk
• documentation
• jira
• jira-software

Dear Atlassian Team, l'm referring to your article https://confluence.atlassian.com/jirakb/how-to-implement-slas-by-company-organization-or-client-777027032.html I created a custom field 'Cust...

• Question
• addon-com.innovalog.jmcf.jira-misc-custom-fields
• field-configuration
• jira-misc-custom-fields
• jira-service-desk
• sla

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk notifications When a customer raises a request via email, can Service Desk send the customer an email notifica...

• Question
• jira-service-desk
• notification

Iam requesting you to create an account in i2CAT JIRA, so provide me an account ASAP.

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals Ask your question here...

• Question
• approver
• jira-administration
• jira-service-desk

We have the POP3 connector setup to create service desk tickets from e-mail. JIRA Sevrice Desk 3.1.7 We have repeatedly encountered this issue several times in the past week while we trial JIRA Ser...

• Question
• email
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring request types and workflows Hello, We have a scenario where we want to be able to filter requests into specific queues based on...

• Question
• jira-service-desk
• request-type

We are using Jira as bug management system, and i'm the head of support and want to see if Jira can function as a CRM system for the support team. couldn't find the support module\ area to check it. ...

• Question
• atlassian-support
• issue
• zzz

Hi, For Service Desk is it required that a customer who emails a ticket has to create an account? We are using our AD. If so, what happens if a customer does not create an account? Thanks

• Question
• jira-service-desk
• user-management

how can we extend the SLA time which we will pre-define, on breaching an SLA by a notification to the users. can we do this ?? if it is possible how ???please help me out thanks in advance

• Question
• jira-service-desk
• time-to-sla

Hi, in our Service desk, I need to have different workflows per issue type. I created and edited a new one by copying a used one, you can see it in the attachment. The problem is that when I edit on...

• Question
• jira-service-desk

Jira service desk request creation through email channel did not add request participants from cc'ed users which is an expected behavior. Any reason for this not to work?

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Customer We would like to group customers based on their locations. Can you advise us what is the best way to group them?

• Question
• jira-service-desk
• customer

Hi, Since upgrading to tempo version 8.0.0.2 the bellow script fails: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.worklog.Worklog import com.onresolve.scri...

• Question
• jira-service-desk
• scriptrunner
• tempo
• tempo-timesheets

Dear Atlassian team, I am looking to build with Jira-Service-Desk a company support portal, which will allow our customers to login and address support-calls, requirements, questions, professional-s...

• Question
• customer-portal
• jira-service-desk

I have Java code that used to work and is no longer working but not sure where the problem is and no errors are reported in the JIRA system log. When trying to create a request the ServiceDesk REST ...

• Question
• jira-service-desk