Jira Service Management

How do we add a calendar to our JIRA service desk tickets to track all our tickets by each day?How do we add a calendar to our JIRA service desk tickets to track all our tickets by each day? We are u...

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• calendar
• jira-service-desk

Help!    Service Desk Customers and Users are allowed to ONLY comment Internally.    How do I remove them from seeing all the internal comments and notifications???? 

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• jira-service-desk

I'm looking to open up a help desk, and whenever I respond to the customer they get an email with the following comments:   Everything about this is great! Except for the fact there is a link ...

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• jira-service-desk

Trying to setup mail account for recieving notifications in JIRA Service Desk automatically and get the following message when trying to configure POP/Secure POP/IMAP/Secure IMAP: Unfortunately JIRA...

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• jira-service-desk

Dear All, I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well. But we cannot set it up in Service Desk, due the following error: When I try to add a...

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• jira-service-desk

How can we create a mechanism for tracking licensing using a similar mechanism how JIRA does? Are there any plugins or code changes that are required - any pointers on approach will help.

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• integration
• jira-service-desk
• sen

...nly seems to accept the body and whether post is public. as parameters. Am I right in assuming that the only way to do this would be to send the API request from the customer user? instead of the g...

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• jira-service-desk
• rest-api

Hello,   is there a way to add all new customers from the active directory to an organisation? Thanks in advance! Jens

• Question
• active-directory
• jira-service-desk
• organization

Our company is running JIRA server 7.X with JIRA Service Desk as an add on.  The version of JIRA Service Desk we are running includes the ability to create and add Organizations to help share re...

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• jira
• jira-service-desk
• team-calendars-for-confluence

Hi Team. User wants to work on his queues in "xyz" Project in Jira service desk. Can we provide only Service desk agent access? or We need to provide both jira-user access and Service desk agent Ac...

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• jira-service-desk

Hi I would like to set up an SLA that resets the clock once action is performed Our users need to be updated every 4/8 hrs based on priority of the incident. I need rule for example that once first...

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• jira-service-desk
• sla

Currently with the JIRA Service desk, - I have three issue types, and I would like to set the SLA on just one issue type, so the remaining two do not have a SLA against them - does anyone know if thi...

• Question
• jira-service-desk
• sla

  Hi, We have an issue when adding images (screenshots) into our comments and / or getting them vial Email from our users. After several comments it looks like that jira is mixing them up w...

• Question
• attachment
• comment
• email
• image
• jira-service-desk

Hi one of our customers could see request types  in JSD just week ago. In the meantime we've been doing more custom requests types configuration and he no longer see all requests types he could...

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• jira-service-desk

Hello. Why notifications come to the mail then with normal application statuses, then the code "$ {request.status}" comes in instead of the status. 

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• jira-service-desk

Hello How can I restrict user not to create issue in particular issue type after a particular time of the day 

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• jira-service-desk

Hello, how to get access to ServiceDesk project cofiguration using api? I find class and method to do that com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDesk; accessConfig...

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• api
• app
• development
• jira-service-desk
• rest-api

Our customer is using the service desk to initiate project related requests.  We break the requests down by having the parent request and then assigning sub tasks to it.  How can I allow cu...

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• customer-portal
• issue-type
• jira-service-desk

Hello, currently the mail text is NOT very business like as it says: Hallo, Firstname Surname has invited you to the portal IT Service Desk! Visit the Portal to create a request and ask for help....

• Question
• jira-service-desk

...owever, we do have some customers that do not have a presence in the org, and because of that, we are also allowing people to sign up for an account (publicly). We'd like to offer some directions on the l...

• Question
• jira-service-desk
• login

Hello, We use JIRA v7.2.7 and our customers use JIRA Service Desk (3.2.7). When I create a JIRA issue, I can format a text in Description, but my customer cannot see it. He sees only one big text s...

• Question
• jira-service-desk

Hello, we are having following Versions of SD and Jira Software. JIRA Service Desk 3.3.2 & JIRA Software 7.3.2. We also want to have the same versions in Test System. We have up...

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• jira-service-desk

Dear Community, When I am adding users to a certain client portal, I usually go to "Customers" and then simply add the e-mail addresses. I learned this is automatically crating a Portal Only a...

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• jira-service-desk
• password
• portal-only

In JSD 3.4.1 on Jira 7.3.4,  I have a servicedesk project to manage changes (change management). I've got a transition that fires a custom event to send a notification about the change to partie...

• Question
• jira-service-desk

Hi! I have more than 400 customers on my Jira Service Desk. Sometime, I use Send Mail function to send an emailing. Of course, I can't send 400 mails in one shot: JSD crash, and even if not, I thin...

• Question
• email
• group
• jira-service-desk