Community
Products
Jira Service Management

Jira Service Management

Issue with type "Incident" doesn't display description in the customer portal

Hi, we've created an issue with type "Incident" and Request type "Incident" in a Service Desk project, but the customer can't see the description field. We tried to change the type of the issue, and ...

1,259 views 2 0 Néstor Cortés April 5, 2017
- Question
- jira-service-desk
- request-type
How can I add more information to my clients register

Hello! My company handle with different clients, and most of the time the agents does visits the clients to solve emergency problems. For the reason we need more information at the client register. ...

507 views 1 0 VbCrayon Análise de Sistemas April 4, 2017
- Question
- jira-service-desk
- cloud
- jira-service-desk-cloud
Redirections for links to Marketplace add-on support tags yield a 404

Not sure whether this is a CAC or MAC regression, but given the migration from AAC to CAC already involves quite some redirections, it seems appropriate to start reporting it here. See for exam...

4,406 views 1 1 Steffen Opel _Utoolity_ April 4, 2017
- Question
- atlassian-answers-migration
- community
Searching custom fields in Service Desk?

Hello, We recently upgraded Jira Service Desk from v2.x to v3.0.11. Our users are reporting that in the previous version they could search custom field values using the My Requests feature on the Cu...

1,037 views 1 0 Michael Johnson April 4, 2017
- Question
- jira-service-desk
- custom-field
- jira
- search
How best to notify a group when an issue is added to queue

I have a few queues setup based on components. These components refer to a group of users that need to triage the issues. If I had a 1:1 relationship (component:user) I could simply assign to them us...

4,169 views 9 0 Jack Brickey April 4, 2017
- Question
- jira-service-desk
Problem with "webhook"

I need webhook to be triggered when status is closed and for particular issue type. In webhook configuration, if i choose Updated issue and JQL.... The webhook is not triggered for following com...

639 views 1 0 vinoth sharma April 4, 2017
- Question
- jira
- jira-service-desk
- jira-service-desk-development
- webhook
Accessiblity Standards for JIRA service desk

Can anyone tell what accessiblity standards JIRA service desk supports? WCAG 2.0 AAA WCAG 2.0 AA or EN 301 549 WCAG 2.0 A Other? Thanks

2,401 views 6 0 Eddie Walker April 4, 2017
- Question
- jira-service-desk
- compliance
how to use jira service desk java api in my plugin

I am trying to get the service desk java api's so that my plugin can do things in Service desk using the java api. But I am not able to include it anyhow in my plugin. Can someone please point out ...

1,185 views 2 0 Satyam Roy April 4, 2017
- Question
- jira-service-desk
- development
- jira-app-development
How to hide other service desk requests in Help Center or Hide Help Center

We are currently using a service desk server. We do not want to show each other's requests to different kinds of customers. So, I think we need to hide the help center or hide requests from ot...

977 views 4 0 youngso0 April 3, 2017
- Question
- jira-service-desk
- jira
Auto-Approve

Does anyone know where the auto-approve option is as described here https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more and at the bottom of here...

1,128 views 3 0 David Gordon March 29, 2017
- Question
- jira-service-desk
Can the service desk ticket be shared with a user who has only JIRA Software license?

426 views 1 0 Subash Chandra Echapuram March 26, 2017
- Question
- jira-service-desk
Integrate with Service Desk

Does the product support items being signed-off when being run as a customer from the Service Desk Portal?

645 views 2 1 David Gordon March 21, 2017
- Question
- jira-service-desk
How do you condition user picker fields that were not mandatory as part of the input, and thus can be ignored as part of the signoff validation?

647 views 1 1 David Gordon March 21, 2017
- Question
- jira-service-desk
I have a problem with queues. Can you tell me if I can reduce some insight into the queue for some users and how. I need to see some queues to selected users. Thank you very much.

600 views 2 0 Kateřina Plná March 21, 2017
- Question
- jira-service-desk
JIRA service desk, "remove" method at customer portal

hi there, an agent can create a support issue and share it with all the organisations however, a customer then can log in to customer portal, open the issue and click on "remove" next to ANY organi...

1,080 views 1 0 Kiryl Trembovolski March 20, 2017
- Question
- jira-service-desk
- permission
JIRA Service Desk: Escalations

This question is in reference to Atlassian Documentation: JIRA Service Desk: Escalations Dears, According to the above subject, may you please help me how can i add field escalate field in steps on...

913 views 1 0 Haneen Soud March 20, 2017
- Question
- escalation
- jira-service-desk
stop client from making comment's internally on Jira

I have a client that is able to make comments internally in JIRA through JIRA Servicedesk. But we don't want the client to be able to make comments internally, but only comment on external comments. ...

442 views 1 0 Abdul Matthew March 19, 2017
- Question
- jira-service-desk
- comment
Where can i download Jira Service Desk 3.0?

p style color:#6f6f6f;border: 1px solid #e9e9e9;border-radius: 3px;padding: 5px; > em>This question is in reference to Atlassian Documentation: a href https://confluence.atlassian.com/pages/vie...

1,106 views 1 0 it info March 14, 2017
- Question
- download
- jira-service-desk
service desk welcome guide error

I cannot using Service Desk. after make a new project, i can see only this windows. my JIRA version JIRA Service Desk 3.3.0 JIRA Software 7.3.0 JIRA Core 7.3.0 2017-03-14 오...

868 views 1 0 Tony Kang March 13, 2017
- Question
- jira-service-desk
Notify service desk agents when customer request type changes

We have several queue filters based on the issue's request type, for instance application management or general. In some cases the request type is not appropriate and must be changed the agent, so th...

1,782 views 8 2 david kreuter March 8, 2017
- Question
- jira-service-desk
if a assign a JIRA software user to the role Servide Desk Team would it count as an agent licence in Jira Service Desk?

This question is in reference to Atlassian Documentation: Setting up service desk users Ask your question here...

498 views 3 1 lauraliera February 23, 2017
- Question
- jira-service-desk
- user-management
How can I add "Project Name" as a mandatory field on a Request type form.

This question is in reference to Atlassian Documentation: Create your service desk request types How can I add a field named "Project Name" as a mandatory field on a Request type? I need my ...

606 views 2 0 Vikrant Jain February 20, 2017
- Question
- custom-field
- jira-service-desk
JIRA Service Desk integration with existing JIRA projects

Would a customer opening requests in Service Desk be able to access their existing JIRA project tickets, or would we have to create a link to JIRA for them to access JIRA tickets?

610 views 2 0 Tripp Johnson February 16, 2017
- Question
- jira-service-desk
Adding Custom Content to Portal Login Screen

I'd like to add some verbiage to the login screen of the customer portal in JSD. IS this possible? I just need to add a sentence or two telling them how to reset their password.

655 views 1 0 James Glover February 9, 2017
- Question
- jira-service-desk
Organization automation

Hi guys, I do not have experience with scripting, and not sure if this can be done by some add-in, so I want to ask if anyone of you has done something similar or can recommend some approach: when...

8,243 views 15 3 KlimeB Yahoo February 2, 2017
- Question
- jira-service-desk
- jira-service-desk-cloud
- scriptrunner