Jira Service Management

I want to create a new service desk and archive the old one, but before i do that I want to make sure If I can use or link the old portal to new service desk that i will create.    

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• jira-service-desk

Hi,  Can anybody help me? I have a SQL query for a service desk table. At the local server, it works great, but on the production server, my SQL query cannot find ServiceDesk tables. After, tha...

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• jira-service-desk

Hi, I am looking for a function or add-on within JIRA SD to create and view Support times especially the responsible Person. We have differnt Teams and one Person is always responsible for the Supp...

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• jira-service-desk

Hi all, i have a problem with notifications. When a customer creates an issue, he is not notificated, despite i have al the settings ok. Also I made a test with the notifications inspector, but...

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• jira-service-desk

Need to Integrate and synchronize the Active Directory domain Users into JIRA Service Desk application.

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• jira-service-desk

Hello, We recently upgraded to new/latest version of JIRA Service Desk 3.10.0. After upgrade process, which was successful, we attempted to use our Service Desk project and it not loading properly....

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• jira-service-desk

Is it possible to have the Customer Request Type field appear on the customer portal view of an issue?   Sometimes our Service Desk Agents will need to change the Customer Request Type (typ...

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• jira-service-desk

When logged in as a customer and I go to My Requests or All Requests, when "Open Requests" is selected, No Requests are found.  But if I switch to "Any Status", I can see my request. A...

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• jira-service-desk

Hi,   We have a few hundred users, not all of which will ever log calls on the Service Desk.  So I'd like to set it up so anyone in the organisation can email a request and automatically ...

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• jira-service-desk

There is a word that I am searching for and I only get results of the word exactly as it is. For example when searching for "words" the results shows: -Letters and words -Big words but the result ...

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• jira-service-desk

We wanted to give the rights to a user who already has the access of Jira service desk. We don't want to give the rights of Jira software but wanted to give enough rights to agent to create new repor...

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• jira-service-desk

Hi, I want to use ServiceDesk as my support tool for external users. I need to receive multiple incoming emails and have them open tickets, with the requester being imported from our internal DB (Po...

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• atlassian-marketplace
• elements-connect
• jira-service-desk

Hi, We want to use the knowledge base feature of the JIRA ServiceDesk. But (as far as I know) this is only possible when: 1) the knowledge base space allows anonymous access 2) the servicedes...

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• jira-service-desk

Hi to all,  We  are using JIRA Servicedesk and Confluence. I am currently testing, how we can use the Knowledge Base feature of Servicedesk.  I managed to link the servicedesk and th...

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• confluence
• jira-service-desk

Unable to access the JIRA Servie Desk,  Error Message Shows "Unexpected exception during JIRA startup. This JIRA instance will not be able to recover".  

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• jira-service-desk

We are in process of creating separate Project in our existing jira instance but how to use existing components for this new jira projects. Unable to find the way for the same. Please sugge...

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• jira-service-desk

Hi all, how do I indicate a project`s duration (start to end date) and can I set an alert or disable any ticket creation once the project has ended. Anyone please advise me on this, thank you. Reg...

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• jira-service-desk

Is it possible to configure alerts to be send before SLA get breached.  There is standard automation rule  is     1). At risk (30 min remaining)     2). Due soon (60 m...

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• jira-service-desk

Hi Everyone, I want to create some kind of automated process when a bug is created via email. This will check whether there is a match between a specific field(Summary/Description) and the sam...

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• jira-service-desk

Hello, I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to g...

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• jira-service-desk

Hello,   My service desk 3.4.0 shows only type,Id,summary,servicedesk,status and reporter when customer goes to my Requests or organisation requests. Is there a way to show assignee column in...

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• jira-service-desk

I've read the postings regarding how to customize the Service Desk Customer Portal to include your company branding - but it seems like all you can do is add your company logo. Is there a way to make...

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• customer-portal
• jira-service-desk

I want to hide for anonymous users for all Jira pages. Include */secure/Dashboard.jspa. And do redirect to the login page in Service Desk. But not in the Jira dashboard. How can I do that? I use a pr...

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• jira-service-desk

i want to get the update ticket event (generic one) rather update each and every component of ticket. How can i Do that.

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• jira-service-desk

Hi all,  How come when i create an issue for a customer and put them in as a reporter and i reply to that issue. The customer does not receive my comment on the issue.. In my dashboard it ...

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• jira-service-desk