Jira Service Management

We are currently using a service desk server. We do not want to show each other's requests to different kinds of customers. So, I think we need to hide the help center or hide requests from ot...

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• jira-service-desk
• jira

Does anyone know where the auto-approve option is as described here https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more and at the bottom of here...

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• jira-service-desk

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• jira-service-desk

Does the product support items being signed-off when being run as a customer from the Service Desk Portal? 

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• jira-service-desk

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• jira-service-desk

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• jira-service-desk

hi there, an agent can create a support issue and share it with all the organisations however, a customer then can log in to customer portal, open the issue and click on "remove" next to ANY organi...

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• jira-service-desk
• permission

This question is in reference to Atlassian Documentation: JIRA Service Desk: Escalations Dears, According to the above subject, may you please help me how can i add field escalate field in steps on...

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• escalation
• jira-service-desk

I have a client that is able to make comments internally in JIRA through JIRA Servicedesk. But we don't want the client to be able to make comments internally, but only comment on external comments. ...

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• jira-service-desk
• comment

p style color:#6f6f6f;border: 1px solid #e9e9e9;border-radius: 3px;padding: 5px; > em>This question is in reference to Atlassian Documentation: a href https://confluence.atlassian.com/pages/vie...

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• download
• jira-service-desk

I cannot using Service Desk. after make a new project, i can see only this windows.   my JIRA version JIRA Service Desk 3.3.0 JIRA Software 7.3.0 JIRA Core 7.3.0   2017-03-14 오...

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• jira-service-desk

We have several queue filters based on the issue's request type, for instance application management or general. In some cases the request type is not appropriate and must be changed the agent, so th...

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• jira-service-desk

This question is in reference to Atlassian Documentation: Setting up service desk users Ask your question here...

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• jira-service-desk
• user-management

This question is in reference to Atlassian Documentation: Create your service desk request types How can I add a field named "Project Name" as a mandatory field on a Request type?   I need my ...

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• custom-field
• jira-service-desk

Would a customer opening requests in Service Desk be able to access their existing JIRA project tickets, or would we have to create a link to JIRA for them to access JIRA tickets?

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• jira-service-desk

I'd like to add some verbiage to the login screen of the customer portal in JSD. IS this possible? I just need to add a sentence or two telling them how to reset their password. 

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• jira-service-desk

Hi guys, I do not have experience with scripting, and not sure if this can be done by some add-in, so I want to ask if anyone of you has done something similar or can recommend some approach: when...

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• jira-service-desk
• jira-service-desk-cloud
• scriptrunner

Hi we are using JIRA for maintaining out service desk.We have 3 agents .I want to monitor my teams performance But i'm not able to access reports and i'm not able to view time to resolutions

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• jira-service-desk
• permission

Hi, On this page about JSD 3.3: https://confluence.atlassian.com/servicedeskserver033/setting-up-service-desk-users-861255260.html#Settingupservicedeskusers-limit Something is not clear: You ...

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• jira-service-desk

JIRA Service Desk Right now if you leave an internal comment you get a blank comment box but it your write a comment to the customer it put the full name of the customer and the full name of the age...

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• jira-service-desk

I am unable to get any results for the following query project="pj" and "customer request type" = "pj/environment-requests" There is clearly a request type called "Environment Request" in project "...

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• database
• filter
• jira-service-desk
• jql
• mysql
• +1 more tag...

This question is in reference to Atlassian Documentation: Best practices for IT teams using JIRA Service Desk We have a JIRA Service Desk cloud instance.  This article refers to pre-loaded requ...

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• jira-service-desk
• best-practice

This question is in reference to Atlassian Documentation: Guide to link Knowledge Base to JIRA Service Desk for unlicensed user How can I see the confluence article in a pop up on service desk? Wher...

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• documentation
• jira-service-desk

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• administration
• jira-service-desk

Greetings All, I have this issue, that I've tried solving but cannot figure out image2017-1-5 15:4:3.png Background: My JIRA/Confluence Test server is on the same box, I'm running Apache to pass th...

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• application-link
• jira-service-desk