Jira Service Management

I am the project manager, and i have set up a few rules to assign certain requests, but every ticket that comes in comes in as assigned to me is there a way to change this? I cannot find the setting ...

• Question
• jira-service-desk

Hi,   I have a requirement that I have three select fields(A,B,C). based on the value selectedfrom the select box A, values in select box B have to be populated. and based on the value selecte...

• Question
• custom-field
• jira
• jira-service-desk

Currently we have multiple departments working off of our JIRA Service Desk instance (which is maintaned by our department). We are running version 3.3.1 with JIRA core 7.3.1. Each department within ...

• Question
• jira
• jira-service-desk

Before upgrading to 3.4.0, I was able to disable emoticons in JSD by commenting out the following part in "\atlassian-jira\WEB-INF\classes\system-rendererco mponentfactories-plugin.xml" " <!-- &l...

• Question
• emoji
• jira-service-desk
• jira-service-management

We are using Service Desk for a project that maps to the issue type task on the back end. For this service desk there are 6 choices for "Customer Request Type." Depending on which of the 6 choices is...

• Question
• jira-administration
• jira-service-desk

We have a instance Jira Service Desk Cloud edition and all is configured. We has a help desk project, it is working normally. But we have a little problem with the e-mail notification. When the cust...

• Question
• jira-service-desk

Can you please guide if it is possible to have sprint wise time spent break down for an issue that is included in more than one sprint like in CPOS-1415 work-logging is done in two sprints, Time spe...

• Question
• jira-service-desk

We have a shared mailbox that folks email to create tickets in JSD.  When it creates, everything is fine.  The email goes to our shared mailbox, and then JIRA pulls it from gmail and into J...

• Question
• jira-service-desk
• email
• notification

We are using Service Desk for a project that maps to the issue type task on the back end. For this service desk there are 6 choices for "Customer Request Type." Depending on which of the 6 choices is...

• Question
• app
• assign
• custom-field
• jira-administration
• jira-service-desk
• +1 more tag...

I picked up service desk with a 3 agent license, because I'm the only dev of the software I work on. In testing the impementation, each customer that signs up takes up an agent slot, and customers ca...

• Question
• jira-service-desk

I have a web resource defined as follows. alert.js properly loads and creates an alert on JIRA issue pages, but it doesn't load in the customer portal. What is the correct way to load resources/javas...

• Question
• jira-service-desk

Some of the issues in our JIRA Cloud Service Desk are displaying "Incorrect request type" when trying to view.  Even when I, the admin, try to view them I'm getting this error. My issues s...

• Question
• jira-service-desk
• cloud
• jira-cloud
• request

We have a page in Confluence that lists the members of a group in LDAP, and we have an automated request type in Service Desk that allows someone to add to or remove from an LDAP group. In the reque...

• Question
• jira-service-desk

Hello, we would like to change our login page of Jira Service Desk by a custom login page. We would like for example, to add a backound image, or move the login form on the left.  Is there a w...

• Question
• custom-field
• jira-service-desk
• login

I want to create a calendar with the following properties: monday - friday: 8am - 8pm saturday, sunday: 10am - 6pm and holidays should be handled like saturday and sunday (so 10am-6pm). My unders...

• Question
• holiday
• jira-service-desk
• sla

I am unable to manually change the ticket states

• Question
• jira-service-desk

Dear All we are working with the JIRA Servicedesk Cloud solution. Since we have more and more information stored in the cloud, we are keen to find a good backup solution to save all information from...

• Question
• backup
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, we can not change status and resolution on some service desk issues. after clicking the "resolve issue" button I'm getting endless hourglass... There is no pattern on which issues it will work ...

• Question
• jira-service-desk

We have been using JSD for internal support (IT, Facilities, Staffing, Purchase Requests, etc.). We are now assessing for use as a support portal for external customers. I'm looking for input from th...

• Question
• jira-service-desk
• jira

Trying to make automation rule. When SLA breach, send email to approvals. This is to remind approvals that they have a issue they must approve for the the issue to progress. There are no option...

• Question
• automation
• email
• jira-service-desk
• notification

As the title states - how do you disable the customer signup email but still allow customers to send emails into project and create tickets? All answers above do not answer question. You must have ...

• Question
• cloud
• jira-service-desk

Is there anyway to include last month selection in the dropdown box? Please advise. Thanks  

• Question
• jira-service-desk
• report

Hi! I set an approval step in service desk that the user insert the user who will approve his ticket.    How can I configure when the ticket is created to send a alert ou email to ap...

• Question
• jira-service-desk
• approver
• configuration
• email
• notification

Hi All, Before upgrading to 3.4.0, I was able to disable emoticons in JSD by commenting out the following part in "\atlassian-jira\WEB-INF\classes\system-renderercomponentfactories-plugin.xml" ...

• Question
• emoji
• jira

We Have a request in our JIRA service desk portal for users to reset thier Captcha when they have locked themselves out of the tool.   (this typically happens when account passwords have changed...

• Question
• bitbucket
• bitbucket-administration
• confluence
• confluence-administration
• jira
• +2 more tags...