how can i identify update ticket event in automation

[Silva Kalpa]

i want to get the update ticket event (generic one) rather update each and every component of ticket.

How can i Do that.

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Kalpa,

In Service Desk Automation, you are restricted to only the options that are presented.   Since "updated" isn't among the list you will have to be more creative.  You can choose a comment added, or a status change which is about as close as you will get to the update.

What is your use case?

Susan