Jira Service Management

This question is in reference to Atlassian Documentation: Attaching files and screenshots to issues  

• Question
• attachment
• cloud
• file
• jira-service-desk
• screenshot

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals as described in the title. Is it possible to set up approval steps for jira service desk hosted on a...

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• approver
• documentation
• jira-administration

This question is in reference to Atlassian Documentation: Setting up request types Ask your question here...

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• jira-service-desk

This question is in reference to Atlassian Documentation: Get your customers started with JIRA Service Desk Does the requestor in JIRA ServiceDesk (request created via email) needs to be a&nbsp...

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• jira-service-desk
• user-management

This question is in reference to Atlassian Documentation: Managing the email channel Our exchange server doesn't support IMAP or POP3.  Is there a MAPI connector?

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• jira-service-desk
• email
• ms-exchange

This question is in reference to Atlassian Documentation: Managing the email channel I have set up a prefered business email, can I now delete the default .atlassian.net email so all emails are sent...

• Question
• jira-service-desk
• email

Hi total newbie question here.   We are running Service Desk and Jira.  I want to know how to link a Serice desk item to an Issue in a JIRA Software Project. After looking around fo...

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• jira-service-desk

This question is in reference to Atlassian Documentation: Automating the calculation of priority based on impact and urgency values on issue creation Do you have definitions for above urgency and im...

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• jira-service-desk
• jira-service-desk-cloud

We want to start using Service Desk as our support system. This means that our 100+ customers (each with multiple people who ask questions and raise incidents) will all have to create an Service Desk...

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• jira-service-desk
• jira-service-desk-cloud

Hi,     I am trying to query all the issues from the service desk project for all the users using http://xxx/rest/servicedeskapi/request/ . I am able to get the issues from&...

• Question
• jira-service-desk
• service

Dear Atlassian and Users, I have the following question. Is it possible to link different workflow schemes to each other. So for instance when you look at ITIL, you want to make from a problem tic...

• Question
• itil
• jira
• jira-service-desk
• workflow

Can you provide the SQL statement that would locate the JIRA Service Desk license?  Thanks

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Installing JIRA Service Desk Ask your question here...

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• install
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring the customer portal I have managed to implement the change on a simple workflow and is working as expected. However, I am having...

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• customer-portal
• jira-service-desk

This question is in reference to Atlassian Documentation: Missing option to enable JIRA Service Desk for existing project  This does not works for me, i am Admin and agent of the project b...

• Question
• jira-service-desk

We are thinking about using service desk. We have customers that will call in with troubles/requests. If we create a ticket on the customer's behalf, will the customer be able to see it when they log...

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• jira-service-desk
• portal

How Can i change the layout and content of the welcome email that i send to customers? As my customers seem to ignore the format change of it.   Thanks

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• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring the customer portal I have two projects configured in the service desk. The Help Center only shows a link to the portal for one ...

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• customer-portal
• jira-service-desk

We have a Service Desk project set up.  For that project, we have a POP email server and an email handler for that server.  The Handler is Create a new issue or add a comment for an existin...

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• jira-service-desk

This question is in reference to Atlassian Documentation: Raising requests on behalf of customers Ask your question here...

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• jira-service-desk
• permission

This question is in reference to Atlassian Documentation: Setting up SLAs Are the SLAs applicable for task and subtasks

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• jira-service-desk
• sla

This question is in reference to Atlassian Documentation: Setting up service desk reports Why can a custom field not be used in the report filter when it's only applicable for the specific project? ...

• Question
• custom-field
• jira-service-desk
• report

Dear all, We are customizing some of the emails sent by JSD to include additional information (for example, some custom fields). However, by doing so, we are losing the functionality "Customer Sati...

• Question
• jira-service-desk
• scriptrunner

This question is in reference to Atlassian Documentation: Moving an issue Hi there, we are using JIRA Software (Server 7.1) and JIRA Service Desk (Server 3.1). When buying our licences for the ser...

• Question
• jira-service-desk
• documentation
• jira
• jira-software

Dear Atlassian Team, l'm referring to your article https://confluence.atlassian.com/jirakb/how-to-implement-slas-by-company-organization-or-client-777027032.html I created a custom field 'Cust...

• Question
• addon-com.innovalog.jmcf.jira-misc-custom-fields
• field-configuration
• jira-misc-custom-fields
• jira-service-desk
• sla