Jira Service Management

In JSD, the out of the box Customer notification rule for "Request created" will only send an email to the customer if the Issue is created from the email channel or the customer portal.  It doe...

• Question
• jira-service-desk
• automation
• notification

Hello, For my company wide disaster recovery policy, I previously had setup automated backup of all out critical services, including Jira on a weekly basis. A backup script would obtain the Jira bac...

• Question
• backup
• cloud
• jira-service-desk

Environment: Jira Service Desk Atlassian hosted service. SAML2.0 based SSO with Azure AD. Service Desk Project. Requirements: Bulk import users or users sync with Azure AD - Portal based users m...

• Question
• atl-cloudmisc
• cloud
• jira-cloud
• jira-service-desk
• user-management

recently our jira service desk started to display raw json code instead of the html. Is there a fix for this issue?     

• Question
• jira-service-desk

How can I configure the date and time format so that it can be visible the complete date and time en every event registered in an issue.   I want to see the entire date and time instead of the...

• Question
• jira-service-desk

If I require my Support Desk Agents to enter Relative Priority points to a ticket does that make our Dev team web and mobile tickets require Relative Priority Points also? 

• Question
• jira-service-desk

For one of our workflows, we have two approvals: A. One that is attached to a visible User Picker control; this one is using the built-in Approvers control that comes with Jira. B. One that is atta...

• Question
• approver
• jira-service-desk
• workflow

Rolling our Service Desk and would like to add a column so they can see the date the ticket was created. 

• Question
• jira-service-desk

Hola a todos!   Quisiera saber como puedo configurar un informe el cual al exportarlo a excel o .CSV tambien exporte los campos de SLA configurados , ya que al parecer jira exporta solo a...

• Question
• jira-service-desk

How can i delete a incidente registered on Jira Service desk? What is the role that i need to do that? Thanksss

• Question
• jira-service-desk

I have a JIRA Service Desk Cloud. And I am testing the JIRA Mobile Cloud on my Samsung Note 8.  When we input comments via mobile, the comments always is Share to Customer, is there anyway to ch...

• Question
• jira-service-desk
• mobile

I am using JIRA Service Desk Cloud. Is there anyway that I can send email to watchers whenever agent add a new watcher to the request? I also have JIRA ScriptRunner.

• Question
• adaptavist
• atlassian-marketplace
• jira-cloud
• jira-service-desk

Hey guys, I'm Malik I'm new at JIRA Service Desk so bear with me :D On this article : https://confluence.atlassian.com/servicedeskcloud/reporting-on-slas-732528981.html I want to make the same th...

• Question
• jira-service-desk

We are trying to disable the Account verification email to new customers. We Tick the button but not work when you close the windows and reopen the Tick is disable again. We don't want to ...

• Question
• jira-service-desk

Hello,   I  have one SLA configured that starts when a Customer comments and finishes when I answer back. It works fine for me but It does not seem to work for one of my agents. I have f...

• Question
• jira-service-desk

JIRA Service Desk について相談です。 私達は "あらかじめ私達がカスタマーとして登録している"  お客様と、 "一版の" お客様を分けて管理したいと思っています。 カスタマーポータル（問い合わせを行う画面）は両方のお客様共通でいいのですが、 あらかじめ登録しているお客様については、登録情報に基づいて値が埋まるフィールドを用意したいと考えています。例え...

• Question
• jira-service-desk
• language-ja

We had been executed the test run, but we would like to move the executed test case from one test run to another test run as one set for web browser and the other set for mobile browser.

• Question
• jira-service-desk

I see many options in the service desk agent menu with html tags. for emplaple <u>h</u>ome. Can anyone help me? Regards 

• Question
• jira-service-desk

Still looking for a user that we can talk to about how they use the Jira Service Desk function. 

• Question
• jira-service-desk

When I try to edit fields at Request Type, got this message "You can't edit the request type because the issue type it's based on was removed. To restore the request type, add back its associated iss...

• Question
• jira-service-desk

I am trying to customize my JIRA SD customer portal with a little formatting.  I only want to add a line on the form to separate fields from each other.  Any ideas without adding a 3rd part...

• Question
• jira-service-desk

I have create new automation rules for high priority tickets to alert the service desk team. I was wondering if it is possible to customize the alert message that go out?

• Question
• jira-service-desk

We have just installed Jira Service Desk on CentOS, and we are not using it in production yet. The virtual machine that runs JSD has 8 gigabytes of RAM and has no other services running; the VM is d...

• Question
• java
• jira-service-desk
• performance

Here is our situation: We are moving a form into Jira SD to track employee information changes (i.e. job title change, work location change, supervisor change, etc.).As part of the migration we...

• Question
• approver
• automation
• jira-service-desk
• rule
• user-picker

We are hosting our Jira Service Desk solution (not a cloud!) The service desk has both Service Desk team role and Operations. Since I have limitation on the amount of SD agent we can add, i would l...

• Question
• jira-service-desk