Jira Service Management

Auto transition from waiting for customer to assign to engineer once reporter comment on ticket

• Question
• jira-service-desk

I've just bought a JIRA Service Desk license and uploaded the obr file for it to JIRA Software via the Mange add-ons feature.  I do not see any options to create a Service Desk project...

• Question
• jira-service-desk

Hello   Our active directory has been changed and the user who has admin rights can't logon. The user admin exits and can log in the system, but it has no admin rights. What should we do? ...

• Question
• jira-service-desk

I've tried the Jira Issues Calendar add-on/gadget, and the 3rd party Mail.ru Calendar and Calendar Sync for Jira. - all on Jira 7.5 Service Desk, currently in eval. mode, running server version on Li...

• Question
• jira-service-desk

JSD, Incident Request type has drop down lists for Operational and Product Categorizations.  How/where can you edit the contents of the drop down? 

• Question
• jira-service-desk

Hopefully someone might be able to lend a hand. I have what you guys might say is an easy one but damned if I can figure it out.   I have a custom dropdown field (id 12000) with 4 options Crit...

• Question
• custom-field
• hide
• jira-service-desk

I'm new to JIRA Service Desk and need to gather the first contact resolution metric.  This metric measures the number of ticket resolved based on initial information received.  An...

• Question
• jira
• jira-service-desk
• jira-service-desk-cloud

We are looking at Jira Service Desk (Cloud) to replace our current solution.  The biggest gap that I can see right now is lack of information around customers.  We currently have our servic...

• Question
• jira-service-desk

Hi, Requirement – customer will create some type (Low level) of tickets, these kind of tickets should process with approvals in workflow, that should be automatically assigned to it helpdesk.  ...

• Question
• jira-service-desk

Hi, I have changed in the workflow chart and approval tickets are working but how to define custom conditions. How the customer can reopen the resolved ticket Regards, Lakshminarayana

• Question
• jira-service-desk

Hi Team, Whenever user creates any support ticket, automatically ticket is getting to assignee my name. How can I make assignee field to be none. -Thanks

• Question
• jira-service-desk

I am building up a scope for JIRA server migration to cloud.  If we want to use Single Sign On or LDAP authentication, how can we do that in the cloud? What is the cost for it?

• Question
• jira-service-desk
• jira-software
• user-management

I am new to service desk and I have organization created in a project, is there way I can make it default issues to be shared with organisation?  

• Question
• jira-service-desk

I just installed a Jira Service Desk trial account. I'm tyring to see how integration with slack would. I go to the "Add-on" find the slack add-on support by Atlassian but there is no install option....

• Question
• jira-service-desk

Hello,  We started using JIRA service desk for basically our digital marketing tasks. Much of these revolve around web management and development. I need to roll up the issues to large grouping...

• Question
• jira-service-desk

I have submitted two requests to the JIRA Service Desk using the default email channel. One (476KB) created an item in the Service Desk while the other (18MB) did not. Is the size limitation on the s...

• Question
• jira-service-desk

I have default text box (DefaultTextBox1.png#First Picture) while raising a request for the Description Field. But I want the Description Filed textbox to be(WantedTextBoxAs2.png#Second Picture). Thi...

• Question
• jira-service-desk

Something really has gone really wrong with our Jira cloud setup,. All the users have become inactive. When I got to user management the inactive users do NOT appear despite them appearing as inactiv...

• Question
• cloud
• jira-cloud
• jira-service-desk

Recently our email password expired, and tickets were not getting created via emails. However, upon changing the password and updating the information in JIRA, it is still not working.    ...

• Question
• addon-com.metainf.jira.plugin.emailissue
• email
• jira-service-desk

Hi, is it possible to change the design of the loginpage of lira service desk? For example, I added a logo, which is centered. Now I want to configure, that the Text and the button will be centered...

• Question
• jira-service-desk

smart TP id -  TP008528 Organization Name: -  KRISHNA COMPUTER      Email ID: - kcitndlm@gmail.com      Scheme:  - PMKVY 2016-2020 &nb...

• Question
• jira-service-desk

Hey. I would like to make some automation with issues on field updates. https://prnt.sc/gvzvmq For example, when Original Estimate is changed a comment would be automatically added to the tic...

• Question
• jira-service-desk

Hello.   I have two service desk projects with two different mailbox associated. Mailbox A to service desk AA Mailbox B to service desk BB When a customer send an email to mailbox A it open...

• Question
• jira-service-desk

Hey.   I would like to add a few fields in the requests list: https://prnt.sc/gvzvmq The fields could be: - Custom text fields added after ticket creation by an agent - Time track...

• Question
• jira-service-desk

Hey guys.   I want to add a few fields in the view ticket page like this: https://prnt.sc/gvzu5k My customers pay per hour so it is important to make sure they see how muc...

• Question
• jira-service-desk