Jira Service Management

Hello, I would like to know how to add assets to inventory and how to manage created assets. Is there an official way? Is there documentation available with instructions etc? Thank you, Will

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• jira-service-desk

I can choose an organization when adding costumers in SD, but how do i add orgs to exisitng costumer users?

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• jira-service-desk

Hi There, I'm working on implementing Service Desk into our organization to replace our existing ITSM system.  I'm developing the workflow where our Support Team will workin in a Master Service...

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• jira-service-desk

Dear reader,   Apologies if this is the wrong location to post it. But after searching (frustratedly) 45 minutes for a "report an issue" button, I gave up. Is it correct that JIRA has been wo...

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• jira-service-desk

I need urgent help. We have created workflow where we would like to Approer to Approve or Decline the issue.  I have created Custom Field SLM Approval & added to newly created Screen. When ...

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• jira-service-desk
• jira-service-desk-cloud

I would like to change ticket assignment only if the ticket is unassigned when someone performs an action (for example, adds a comment). I tried an Automation rule to set the assignee to 'automatic'...

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• jira-service-desk

I'm trying to determine whether it's possible to use an existing Certificate to move JIRA Service Desk to a public URL. I'd like to use "support.company.com", however I'm not seeing a way to use o...

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• certification
• jira-service-desk
• ssl
• url

We support multiple version of our products (like product-A version 1.1, product-A version 2.1, product-A version 3.1, …). Not all our customers use the same/latest product version. The conflue...

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• jira-service-desk

Hello!  :-) Is it possible to embed the headlines of the latest entries of a JIRA blog (like "Latest Support News") to the announcement message in the Help Center?https://confluence.atlassian.c...

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• jira-service-desk

When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed. But the strange thing is that it´s logged not by the person that is...

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• jira-service-desk

Hi there,   is it possible to hide a projects portal / a project from the portal BUT still allowing everyone to send an email to create an issue? (So EVEN users who are not part of the organiz...

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• jira-service-desk

Hello,   I have set up integration with Slack using Automation for JIRA but I'm unable to find a way how both customer and service desk agent public comments could show up in t...

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• addon-com.codebarrel.addons.automation

Dear Experts, In the JIRA Service Desk, I am trying to define a workflow for a customer incident. However all the actions/steps seem to be driven only from our side and not from customer side. ...

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• jira-service-desk

We have an "On Going Response" SLA which means that we need to update the customer every hour for example. So if we respond every hour or less then we are compliant. But everytime we respond beyond...

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• jira-service-desk

Hello! :-) We currently use the OTRS Ticketing System and support multiple products from a single helpdesk. We use multiple support email addresses (like support@product1.com, support@product...

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• jira-service-desk

Can i configure Service desk to use Oauth2.0 so that employees from my company can use my company credentials to login to Jira-Service-desk ?

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• jira-service-desk

Hello,   we are using Jira Service Desk and would require queues based on user attributes (e.g. office field of Active Directory user, which is the reporting user of the ticket). So for ...

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• jira-service-desk

The used filter counts issues with "NOT resolution = Unresolved" resolutions, but also issues with "resolution = Not Started" are counted. 83/5000 I do not see the possibility of changing the count...

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• close
• jira-service-desk
• request

Hi,  I have JIRA Software (server) installed and its connect with a mysql database "jiradb". Now I am adding JIRA Service Desk (JSD) on top of JIRA Software, so my question are: * How is Se...

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• database
• jira-service-desk
• mysql

 Hello Experts, We would like to use JIRA service desk to support our customers. While I was trying to create first project in JIRA service desk, it gave me three template options: Basic Servic...

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• jira-service-desk

Attempting to import existing data after upgrading database from H2 to PostgreSQL.   Error importing data: java.lang.RuntimeException: Could not get unique fields for table 'AO_0201F0_KB_HELPF...

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• jira-service-desk

I want to set up a rule so that Resolved tickets will go back to In Progress if someone adds a comment.  I inherited Service Desk administration and have no idea where to start with this.  ...

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• jira-service-desk

We are about to enable SSO with Okta as per  http://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Atlassian-Cloud.html We need Atlassian and JIRA admins to be excluded from SSO wit...

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• jira-service-desk
• jira

We have a transition step that allows customers in the public support portal portion of Jira to close their cases without having to wait for a Service Desk agent to close it. This Close d...

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• jira-service-desk

I have an issue that has popped up where when you try to select a user via either an @ mention or when you try to select a user via a user field (like the reporter field) that the full list of u...

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• jira-service-desk