Jira Service Management

We are experiencing many issues with SERVICE DESK because: we need to offer customer support via mail for multiple customer we have multiple customer portal BUT if we set that portal is restricte...

• Question
• jira-service-desk

I run into the following problem with these settings: Status = Done Sprint = sprint10   If an issue exists that started in sprint10, was kicked to sprint11 do to it being incomplete but was ...

• Question
• jira-service-desk

I would like to change the issue type associated with a customer request type. I can delete the existing customer request type and create a new once, but it is a bit of a pain. Is there an easier way...

• Question
• jira-service-desk

Hi, we are in testing phase were we need to decide if JIRA suits us for our needs. Our JIRA service desk has public access and we need to prevent public users create an account as a member on JIRA se...

• Question
• jira-service-desk
• jira-administration
• jira-core

I want to customize the subject line for email notifications, specifically when someone comments on an issue. All I want to do is put in some custom text, so I found some info and opened up this f...

• Question
• custom-field
• jira-service-desk
• notification
• server

Jira is not connect to Office 365 email server. Jira ticketing server is not able to connect the Office365 emails. Need help and thanks in advance.

• Question
• jira-service-desk

Is there a way I can create tasks straight to JIRA instead of having JIRA scrape my inbox?   For instance: Instead of searching for emails sent to IT@xxx.com and then creating a ticket. Is the...

• Question
• jira-service-desk

I created a KB space in Confluence and I linked it in Jira Service Desk. When I am in site I cannot view base url. It redirects to http://localhost:8090/display/PSDK

• Question
• confluence
• jira-service-desk

Hi, I have a Jira Service Desk instance with a database custom field. This database custom field has four database child custom fields. In these fields I have categorized the most important cli...

• Question
• eazybi
• jira-service-desk

In my JIRA Service Desk instace (version 3.9) there is no Global Permission called "JIRA Service Desk agent access". In addition, I also do not have a group service-desk-agents. As far as I und...

• Question
• jira-service-desk

Hey there, In the customer portal, users can change their language under profile settings. Although, there is a huge list of languages they can choose even though I don't have those languages enabl...

• Question
• jira-service-desk

Instead of a fixed comment, I would like to include the linked issue's field value when "Update Jira linked issues" automation rule is triggered for a service desk request   Example: When a li...

• Question
• jira-service-desk
• jira-service-desk-cloud

Help I do not see the "Raise request on behalf of" for our customers. Are there special permissions needed? We are using Jira Servvice Desl 3.10 server version.

• Question
• jira-service-desk

Back in December, I completed work on a project I had in Jira.  We had 5 swimlanes setup that showed cards we had customized to show the details we wanted.  All the rules about which status...

• Question
• jira
• jira-software
• swimlane

I have some custom fields which I have generated and added to a Multilevel Structure within JIRA SD.  These fields are for a particular request type, and work fine on this screen. However, I do...

• Question
• custom-field
• jira-service-desk
• screen

...rror: error If you think its a bug, please report to https://support.brizoit.com ==================================== isOnDemand: true, addon version: 4.1.0, host: https://urgtech.atlassian.net, e...

• Question
• jira-service-desk

Hi everyone! Is there a plug-in or configuration on the service desk that allows you to set up a survey for each category of service?   Version jira service desk : 3.3      ...

• Question
• jira-service-desk

Hi team, I do need your advice. Environment: Jira Software 7.7.1 + Jira Service Desk 3.10.1 1. I've created a custom event ABC and configured it for my Jira Service Desk project notification...

• Question
• jira-service-desk
• jira
• notification
• workflow

Is possible to open our service desk up for public / any user can send ticket through email without an automatic account generation?  Thanks

• Question
• jira-service-desk

When a link url is written inside a comment of a issue, by clicking on it I can go to the link. Unfortunately the link opens in the same page, thus replacing the service desk page. Apart of right-cli...

• Question
• jira-service-desk

Hey everyone!! My team has started using the Cloud version of JIRA a couple of months back. We have been extensively using it for assigning and project management. Recently I had to pull a repor...

• Question
• jira-service-desk
• jira-cloud
• jira-software-cloud
• new-to-atlassian

Hi,   I'm trying to inform my customers through the Jira Service Desk Customer Portal by adding Status Reports to related Knowledge Base and sharing these reports to my customers on Portal. Bu...

• Question
• jira-service-desk
• knowledge-base

Hi, We have a problem with attachements in our Tickets. We cannot open any attachements any user was uploading. I always get the "Oops, you have found a dead link". I cannot preview or open it in Ji...

• Question
• jira-service-desk

HI All I have been put in charge with reporting on SD Stats, so still learning the ropes on how JQL works. I need to be able to generate a query that shows all cases that have been logged within the...

• Question
• jira-service-desk

Is there a way to determine which group a given request type was issued from? We have one service desk project that supports multiple applications. Each application is setup as a group. Instead of ha...

• Question
• jira-service-desk