How to allow email requests but limit portal access?

[Jason Clark]

Currently we have multiple service desk projects (cloud) and allow requests to be created by email.

Each client has their own email address to raise these requests.

Unfortunately if the client uses the portal we have a couple of concerns which are causing some serious issues.

The first is when they click on dashboard in the portal they can see the names of other clients we have.

Commercially this is not acceptable.

Secondly as we have customer permissions set to "Anyone can send a request via the portal or name@client.atlassian.net" every customer can click on a different client and raise a request.

We really need to retain email access as end users need to report issues but we can't have a user accessing another clients portal.

Anyone have any ideas on how to resolve this?

[Shawn Masters]

Navigate to the service desk 

Settings > Customer Permissions

Change who they can share tickets with and you limit their access.