Jira Service Management

Dear Service Desk guru's, We have started with the implementation of JIRA Service Desk for our organisations ICT department. This means that only employees should be able to create issues and acces...

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• email
• jira-service-desk

I'm trying out Jira Service Desk to see if we can model the processes for our customer software support. We have SLA targets for providing a temporary workaround for an issue, if applicable. In our ...

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• jira-service-desk

Hi,  I know it's possible to view all comments if the customer click on "view issue" and lands on the portal page. But then new customers need to log in to view the issue (is it possible to rem...

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• jira-service-desk

Hi, i have a question about auto refresh result on filter in dashboards. Can i set action on auto refresh often/more then 15 minutes. See this function on screen,

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• dashboard
• jira-service-desk
• refresh

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• dkim
• jira-cloud
• jira-service-desk
• spf

Hello, Is it possible for customers to receive the entire reply chain of a ticket as they are corresponding with a Service Desk agent through email? I realize that the customer portal keeps a histor...

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• jira-service-desk

I want to change a text field to a statable field to use the field in statistic type for a gadget.  

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• jira-service-desk

JIRA Service Desk - Cloud.  For all types of requests an approver is required.  The approver is 99% of the time the manager of the requester/submitter.  I need to dynamically grab the ...

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• jira-service-desk

Hi,   In order to avoid tens of clicks on 200+ servicedesks, i executed a small SQL that adds an issue type to each servicedesk portal that does not have that issuetype (plus the fields and de...

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• jira-service-desk

I want to reset my project to counter 1 because i finished testing my service desk.   Thanks for helping.

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• jira-service-desk

Tomcat and Jira started successfully but when i trying run website i get error   JIRA — Internal Server Error Error reference: 749aa3e7-1f4b-48e9-bb5e-5eef7d326d6f Unable to render full...

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• jira-service-desk

Hello everyone! This question is maybe unrelated to Jira itself, but maybe someone had experiences. I am going to make a small Jira Project, with a structure, where my class will upload thei...

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• attachment
• jira-service-desk
• structure
• upload

Hi  We use Jira Service Desk (v 7.3.0) for a while and it's working fine. Now we changed the Mailserver Settings to a new server and are getting an error when testing the settings for the mail ...

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• jira-service-desk

I need to raise a ticket which has to be addressed by the mobility team.

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• jira-service-desk

Hello, We have a little problem with Jira automation rule. We use automation rule which edit component and alert user when SLA time remaining: Trigger is Breached.   Sometimes that rule...

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• automation
• jira-service-desk

In case we will migrate from Jira Software Server to Service Desk i need to know if there is compatibility between databases to manage any kind of export/import between old and new solutions. Thank ...

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• jira-service-desk

Morning All Hope someone can help. We have started to use JSD but not via the portal, customers send in requests via email. When i put an attachment on a ticket and the customer gets the email noti...

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• jira-service-desk

Can i configure my service desk that i can search after jira issue and not after labels on the help desk?

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• jira-service-desk

Hello I am wondering if it is possible to allow open access to the service desk, and if so, how can I do this so that the user doesn't need an account to submit a ticket from the web?

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• jira-service-desk

I manage a Jira Service Desk project that releases closed issues at the same time that our development team releases a new version of our product. I used to be able to use the Release button on my Ka...

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• cloud
• jira-service-desk

is it possible to show only those offeritems which have stories and bugs in one table?

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• jira-service-desk

Hi, We are looking into the options to start a service desk for our finance department with 2 workflows. The first workflow is to accept incoming invoices which need to be approved and paid. The sec...

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• jira-service-desk

Dear all, I would like to share an image with a customer. In order to do so, I uploaded the image and added it to the description as follows. When I use the View customer request ...

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• image
• jira-service-desk
• share

Hello,  After I re-entered my license for Jira Servicedesk I am no longer able to go to our customer portal, and I can no longer find the option to activate or change it... It has dissapeared. ...

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• jira-service-desk

Hi, Does anyone know where the log files are for Jira ie, New user accounts created, a config change anything where it logs jira's backend changes anything like that would be a great help.

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• jira-service-desk