Jira Service Management

Dear Team, We use GLPI assset management for long time, now we try to use Jira Service Desk (cloud edition) in customer support. How can we integrate theses apps ? 

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• asset-management
• jira-service-desk

Evening all - not too sure if this is even possible but figured I'd ask. We have an approval process in place for a certain request in our JSD portal. When this request is made it goes off through it...

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• jira-service-desk

This code was working and now it returns a 401 error (System.Net.HttpStatusCode.Unauthorized). However, if I log into Jira and then open a new tab I can paste in the api call and poof, instant json ...

• Question
• api
• jira-service-desk

I have an Oracle database with the following Characterset, will that be an issue installing Jira Service Desk? NLS_NCHAR_CHARACTERSET AL16UTF16 NCHAR Character set NLS_CHARACTERSET WE8MSWIN1252 ...

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• jira-service-desk

I am a global admin and service desk team member, but for some reason when adding msyelf to a ticket for approval, I get an (unable to find user) response. I can add everyone else in the organiz...

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• jira-service-desk
• atlassian-support

The issue for some of our tickets may impact multiple customers with different SLAs. Is it possible to assign and track more than one SLA per JIRA ticket? 

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• jira-service-desk

Hey there, how do i add a simple variable for a current user into the activity stream? Is there a list of variables that work with filters somewhere?   In sharepoint, i would use something sim...

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• filter
• jira-service-desk

Man i dont know what the heck my problem is with jira, but i keep having issues that are really stupid. Case and point, i have tried to reinstall jira helpdesk to fix another issue and after the upgr...

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• jira-service-desk

i'm trying to add particular customer group( user group) as receivers for Request created   rule. but i cannot see the groups i created .       how can i Do that&nb...

• Question
• jira-service-desk

im trying to add particular customer group( user group) as receivers for Request created   rule. how can i Do that 

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• jira-service-desk

We have a self-hosted version of Jira, which this morning wouldn't load. The webpage just sat there with a blue spinning wheel. We've had a look on our server and TomCat is maxing out our CPU. &nbsp...

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• jira-service-desk

Dear All,   Currently we have 3 support desk projects. We would like create 1 support desk project to replace these 3. We definitely want to import all the current tickets into this new proje...

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• jira-service-desk

I have changed the default configuration from 50 to 200 in the user preferences, however a JIRA Service Desk queue will still only show 50 issues per page.   Is there a configuration to change...

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• jira-service-desk

Hey my instance was working, then last month i upgraded it. After solving a bunch of problems with that, apparently "jira service desk" is no longer installed? Lets start with what log is the me...

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• jira-service-desk

So I have been struggling w/ finding the cause to a create notification issue and hoping someone in the Community can kick me in the right direction. I have a project in JSD w/ a couple agent. One o...

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• cloud
• jira-service-desk

I want to create a ServiceDesk Queue with all reporters without company own users. As I can see isn't possible to make a exclude from user groups. JQL: status in (Open, Reopened, "Waiting for Inpu...

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• jira-service-desk

I am trying to set up the GitLab JIRA integration: https://docs.gitlab.com/ee/user/project/integrations/jira.html Step 4 says I need to give the group write access, but I do not see this option...

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• jira-service-desk

Hi all,  I created a new workflow from scratch and did not use names of statuses already existing in Jira. The workflow was for a specific project only and for specific issues. Then I've notice...

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• jira-service-desk

Dear JIRA Team,    Is there a possibility to remove/hide Re-Open Ticket status/button after certain days (lets say 10days) of ticket being in Resolved/Closed status ?   Regards Ca...

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• jira-service-desk

Dear JIRA Team,    Can we import multiple customers at one go in one JIRA project ?    Regards Campus JIRA Implementation Team

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• jira-service-desk

Dear JIRA Team,   Does JIRA provide ability to send mass mailers to all/selected contacts of a Project from Agent's role ? Ex: Service Desk Agent wants to sent mass mailer to his/her pro...

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• jira-service-desk

Dear JIRA Team,   Can we have ability to view aging for all tickets at various Statues ? Ex: How many hours/days ticket was with person A with Status InProgress/Open/WaitForCustomer etc....

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• jira-service-desk

When comments are added to an issue anyone cc'd on the initial email request get email updates with the added comments.  However, the person adding the comment doesn't have visibility to who was...

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• jira-service-desk

I assume it's possible - can you guide me where I should find more info about that? Thank you

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• jira-cloud
• jira-service-desk

By changing the default language of my JIRA Service Desk Project(s) from English to German, I seem to have created a babylonian language mess. I want everything in German. Period. Although I set Ge...

• Question
• jira-service-desk