Edit asset field on ticket

[Kevin Vancrutsen]

Hello,

Despite my extensive research on the subject, I haven't found anything that matches my request. I would like to ask you to help me with one of my projects.

My goal is simple: I want to create an automation rule whose purpose is to modify a field to add the value of a custom field (Assets object). I've already created a partially working rule which, when the request type is changed, adds a dedicated form, sends a comment and I want it to modify the “Service(s)” field with the value “Network”. 

Despite several attempts using the interface or JSON (which I don't master), nothing worked.

Can you help me achieve this please?

[Kai Becker · Accepted solution]

Hi @Kevin Vancrutsen 

welcome to the community and thank you for your question.

You should be able to just look up the key of your object Network and then put the following into the Services field:

key = <object key>

This should be enough to assign the service. 

[Kevin Vancrutsen]

This method works perfectly! Many thanks for your help

[Kai Krause]

Hi and Welcome, 

i think you can do it 

for the servicefield with Name = "Network".

I assume it is a assets customfield.

BR
Kai 

[Kevin Vancrutsen]

The comment above solved my problem but I will also try your proposal, thank you for your help.