Is there anyway to include attachments as part of an email via automation of a recent comment?

[Calvin]

We have a automation that sends the comment out to a user each time one is added for a certain ticket.

The problem is this just uses

{{issue.comments.last.body}}

Which displays the attachment (say an image) as just text meta details (23x24 abcd.png).

I want to include it itself, I saw options of adding a link to it, is this the only way?

[Bill Sheboy · Accepted solution]

Hi @Calvin 

Yes, with the built-in features of automation rules only a link to the attachment may be sent.  Here is a suggestion to add the ability to include the attachments: https://jira.atlassian.com/browse/AUTO-1586

FYI -- The original suggestions for this feature have been open since before CodeBarrel's automation product was acquired by Atlassian.  Even back then, the workaround was to send links.

Kind regards,
Bill

[Calvin]

Thanks Bill, the link to the original ticket also really helps as it shows that it can't be done without a work around which is useful to show the team. Appreciate it!