Jira Service Management

I'm the main Jira administrator for my company and have always been able to add new add-ons to my Jira/Jira SD application.  When I just tried to add a new add-on I get a request add-on then a m...

• Question
• jira-core
• jira-service-desk

Hello, Is it possible that ticket title (summary field), in issue collector, automatically pick up data from, in my case,  <Firm> - <Name> - <Description> fields? Can tha...

• Question
• jira-service-desk

We are finding tickets to be randomly resolving themselves.  The last ticket log has random letters or a full stop. This has been going on for a while now. 5 tickets a week perhaps. There is no...

• Question
• jira-service-desk

We have certain customers that we would like to set up with e-mail and password. Is that possible? Or are they required to be agents?

• Question
• jira-service-desk

Hi, I'm testing Jira Service Desk! So I have created a "project" with some prefilled data which is fine so far. To test customer communication I have created an additional customer using my own em...

• Question
• jira-service-desk

Hi all, Been using JSD since November 2017. Placed the Customer Portal link in a frame within our site via a Contact Support link. Has been working fine ever since, up until this morning when we ge...

• Question
• jira-service-desk

I have an automation rule with the following pattern (Advanced view in ""): WHEN Issue created IF Issue matches "summary ~ license AND request-channel-type = email" THEN Edit request type "license"....

• Question
• jira-service-desk

I am using outlook for jira to create issue on behalf of the customer and unable to get customer notified when we have created issue on behalf.

• Question
• jira-service-desk

Good day! This is a new server, clean Ubuntu 16.4 server. Installed LAMP and all. Next, download atlassian-servicedesk-3.11.0-x64.bin and install it. All is well, I just can not create an SD...

• Question
• jira-service-desk

In the recent past I have been able to add gadgets to my dashboards just fine and without issues.  Today is a different story, the gadgets will not load, I get the below error and it times out.&...

• Question
• jira-service-desk

No puedo accesar a mi servidor jira desde internet, ya esta publicado pero me niega el acceso a conexiones externas.

• Question
• jira-service-desk

In our everyday use "People" is the higest priority then would be Toggle then 'the rest' Is there a way to modify the order of these to reflect the changes we would like?

• Question
• jira-core
• jira-service-desk
• jira-software

We use service desk data center and today mail puller functionality stopped suddenly. Jira healthcheck says it has a cluster lock and node holds lock for MailPullerExecutor.   Has anyone ...

• Question
• data-center
• jira-service-desk

We have HTTPS enabled and have redirected port 80 to 8080 and port 443 to 8443: sudo firewall-cmd --permanent --direct --add-rule ipv4 nat OUTPUT 1 -p tcp -d 127.0.0.1 --dport 443 -j REDIRECT --to-...

• Question
• gadget
• jira-service-desk
• ssl

I am trying to add internal users (customers) to jira service desk. I would like to setup the users (First , Last name) information for my internal users and not require them to enter. Is there a way...

• Question
• jira-service-desk

Is there a limit on the number of API calls between JIRA service desk and other plugins?

• Question
• atl-dev
• atlassian-support
• jira-service-desk

Hi, I am doing a proof of concept for JIRA Service Desk to replace our current product. I followed this guide setting up the calendar how they suggest. I have 3 Service Desks setup, each with change...

• Question
• jira-service-desk
• team-calendars-for-confluence

New projects do not have the Default Priority Scheme. When I go to Settings/Issues/Priority Schemes and click on "Associate", I see several projects that don't have the Default Priority Scheme (they ...

• Question
• jira-service-desk

Our company has three distinct products for three distinct customer groups with different branding. Does Jira Service Desk support multiple service desks, so each customer group can go direct to...

• Question
• jira-administration
• jira-service-desk

Hello everyone, I was wondering if it is possible to reset an SLA if a ticket is escalated from P2 to P1 for example. P1 = 15m time to first response P2 = 1h Time to first response The thing is t...

• Question
• jira-service-desk

Hello, I've read a bunch of Q&A on the topic, but still fail to see how to work this around. I've got 10 projects and single "support@" mailbox (extra mail boxes require extra licenses...

• Question
• alias
• email
• jira-service-desk

Hi, Within our company we are thinking about implementing Jira Service Desk in the cloud and I would like to know: How is the integration with Active Directory being on premise? Are there limitati...

• Question
• jira-service-desk
• jira-service-desk-cloud

I try to add the client by using the process throught the link that you sent me but I was able to create the user plus or more.  I can see and work but is profil grant him access to the full Jir...

• Question
• jira-service-desk

I'm trying to create a user so he can access the web portal but I'm not able to see when I on projet setting people add user.  Them I go in Administrator to add but if i create the user their I ...

• Question
• jira-service-desk

I'm trying to create a new customer desktop user (have access only to the portal) but I'm not able to see him projet setting poeple section each time I search for is name it's not showing up in the l...

• Question
• jira-service-desk