Is it possible to exclude certain email addresses from receiving notifications and auto-replies?

[Jessica Holzbach]

We are a company which is a customer of another company.

Our ticketing (Freshdesk) communicates with the ticketing system of our partner (Jira Service Desk).

We always receive an initial auto-reply. While our partner does not want to turn the notifications off for all their customer, we need to opt-out from this.

Would be good to have a way, how we can exclude certain sender email addresses from receiving an auto-ticket reply after submitting the initial ticket.

[Theinvisibleman]

Heya Jessica, right now it is not possible to selectively disable the initial auto-reply for a request is raised.

For this, I raised a feature request - JSDSERVER-5986. Check it out, vote for and watch it, and feel free to drop a comment on the request, perhaps with details on how this is affecting your environment :)