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- How to add in all comments/updates from a ticket into an email response?
How to add in all comments/updates from a ticket into an email response?
John Chuma
December 14, 2018 edited
I am looking at having a summary in the ticket reply so that if anyone who is new to the ticket.
On the customer side, I would like to have all public comments sent over.
On the internal side, all public and internal comments to be made available through and email update.
I have looked through the templates and reviewed the variables and haven't seen anything that would work.
This is for an on-premises install of Jira Service Desk.
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