How do I set up the Jira Service Desk?
If you have existing Jira installation you can add service desk to it via UPM.
If you don't have Jira installasion you can follow Jira installation instruction mentioned on this page (https://confluence.atlassian.com/adminjiraserver073/installing-jira-applications-on-linux-861253030.html) and install service desk.
After your installation is complete, and have you have added trial/production license.
You can follow this guide to create your first service desk project - https://confluence.atlassian.com/servicedeskserver034/setting-up-your-service-desk-875313566.html
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
What do you mean I can add it via UPM?
There is Apps menu in Jira Admin Section.
In this section you can search and install applications from marketplace.
This section is called UPM - Universal Package Manager.
Is there a way we could set up a quick call or a skype meeting so you can show me?
Probably tomorrow, I’m on India Standard Time.
Sure, What time tomorrow would work for you? I just need some guidance on where to go with Jira Service Desk. My email is nidamalik7957@gmail.com
I’ll send you an email tomorrow morning. We can it at 3 PM (Indian standard time)
Sure sounds good!
Sent you an email with Skype ID with subject line "Invite to look at my Service Desk Setup"
As discussed on Skype here is link to help and guide you - https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customizing-the-customer-portal
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.