Is it possible in Opsgenie to make global notification rules? That is to force workflow for every user (first sms, few minutes after voice call etc.)
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Hi Andrea,
Yes! The best way to do this is with Central Notification Templates: https://docs.opsgenie.com/docs/central-notification-templates
CNTs provide the ability to define shared notification settings that are managed from a single place, and can be assigned to user(s) account roles. They standardize notification rules and can be configured to notify via sms first, voice a few minutes after, etc.
Let us know if you have any additional questions or issues around this!
Best,
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