Community resources
Community resources
Community resources
Jira Service Management
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hi, may i know how to fix the error below? i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the same error.
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Is there a way to log in as one of my Service Desk users? I know I can do this with full Atlassian user accounts, but I don't see a way on the Atlassian Administration page to do this for my Service ...
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Is there anyway to use a distribution list email address as the address for JIRA service desk? When I see to add custom address it requests a password.
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So I recieve some automated messages through my helpdesk email that I don't want to be on my SLAs. Right now, I am manually making them into Tasks, since the Automation cannot change the Issue ...
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If there a way to query the Service Desk RestAPI to return a list of all requests submitted by a specific customer, or by that customers email?
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I don't want to try it with username as usernames can be same. Also, In my problem, I am initially having customer's name and email address only, and then want to check if it already exists in my JI...
- Question
- jira-service-desk
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Hi, I am setting up an automation for jira rule to send an email to everyone who appears under the "Shared with" on a Servicedesk ticket in the customer view of the ticket. How do I get that list of ...
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We have enabled SSO and it works fine. I have downloaded the Android app and it works fine for me as an admin. Normal users cannot log on. Is that normal or just the agents can use it?
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I am creating and adding customers (and adding them to before added organziation) to a JIRA service desk project with the service desk API. Question: Might it be possible, that this action is _no...
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With the new release, our customer experience changed for the worse. When a customer clicks on a ticket they submitted, they now have to scroll to the bottom to write their comment to the agent. Our ...
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You mean we need to start a new Project again to send and receive e-mail from our own e-mailaddress instead of the one generated for you? Is is possible to have a portal not going to you itparne...
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Hi, I have a template project to create a new project using the shared configuration of a template project. To avoid setting the administrators user roles each time we create a new project ...
- Question
- jira-service-desk-server
- jira-software
- server
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I can only create last generation projects based on scrum or kanban. I can't create last generation projects based on Service desk types.
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Hello Community, In one of our JSD instances, we have this automation rule: WHEN Comment added IF Issue matches Status = "Waiting for External Info" AND User has no access AND Comment is prima...
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Hi, I have a client using JIRA service desk v7.2.1 – on prem version. I need to write a web application to create tickets with attachments. I found one link https://docs.atlassian....
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I am unable to select anything within the highlighted field wanted to know why
303 views 3 0 Deleted user October 9, 2019 -
Hi I have a question regarding Emergency Change What I would like to achieve is that our Service Desk can create one Emergency Change that reach/notify out information to all members in...
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I have different projects in Jira Service Desk. It seems that the portal is the same for the different projects. And, anyone that access to the portal is able to choose any of the projects a...
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When ever any user tries to raise request in jira the field Request on behalf of user with user name appears, how same user dept name will appear automatically as his name appears.
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Recently, one of our software vendors moved their Jira Service Desk to the Cloud version, and invited all their users to this. Unlike most of their users, I have an existing Atlassian account regist...
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Hello, I am having a serious problem with emails sent by Jira. 90% of customers receive messages in their junk mail. the message being considered spam. Could you help me solve this problem ? ...
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HI As of now we are going to include our employee email ids as customer in Jira service desk (Cloud), but in future we will try to sync up with our active directory in jira service desk as cus...
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Hi, Can anyone please give me directions on how to add people cc'd on an email to Service Desk as watchers to the issue created? Regards, David
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Hi, I would like to create a customer account so they can log in and raise tickets if need be. 1. How do I issue a new user account 2. How do I know the username, email address and custome...
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We have a need for Kanban Board styled solution to be used in Jira Service Desk. This would be used for prioritising tickets without having to go through each manually but rather drag and drop, just ...
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