Jira Service Management

I'm using JSD as a customer support site and share content with my customers using Confluence as a knowledge base. I saw it is possible to hide some of the content from all customers, but is it poss...

• Question
• cloud
• confluence
• jira-service-desk

Good day,  Email notifications are being sent to another user when a project is archived. This user did not archive the projects but receives the email notification. This user is not an admin...

• Question
• archive
• cloud
• jira-service-desk
• project

Help me

• Question
• jira-service-desk

Hi! I have a self-hosted Jira Service Desk and Confluence and want to link the Confluence to Jira so that when users try to log a request. How do I do this?

• Question
• confluence
• jira-service-desk
• jira-service-desk-server
• server

Dears i need your support , to but SLA for customers that access the JSD customer portal we have contract with customer to support him for 1 year , so i need the customer to not be allowed to access...

• Question
• cloud
• jira-service-desk

First off I have to say, I hate Jira and I hate the fact my company think we should run our support requests through it, rather than say using Zendesk - something that doesn't require a doctorate in ...

• Question
• cloud
• jira-service-desk

承認を追加したステータスを中止するトランジションを追加し、「解決状況」を『Won't Do』にしても、カスタマー画面の「承認」にリクエストが表示し続けてしまう。 ただし、Cloudの場合のみ。 承認を中止し、カスタマー画面の「承認」に表示しないようにするにはどうすればよいでしょうか。 Server版では、カスタマー画面には「承認一覧」になっており、解決状況が解決済みのリクエストは表示しない...

• Question
• cloud
• jira-service-desk
• language-ja

Hi team,    I am not able to create service desk project.We are using jira service desk 4.7.1 and Jira software 8.7.1 ,getting below error :   Hmm... we couldn't create your project...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a workflow for incidents. I want the user to be able to confirm the incident is resolved before the ticket is officially resolved though. I want to know (please) if I can use Service Desk auto...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Admin has given rights to user, however user is still unable to access. Please assist! I have removed and re-given access a couple of times, tried different email addresses and yet it still does not...

• Question
• cloud
• jira-service-desk

I have created an SLA Time to First Response which should stop when the first comment is posted, it works when a comment is posted using the ”Reply to Customer” option but if the Comment is...

• Question
• cloud
• jira-service-desk

Previously I could start the Mobile app on Android if not connected. Now it fails always giving the message "This board won't show We're not sure why. Head to the desktop view or choose a different ...

• Question
• cloud
• jira-service-desk

I would like to give our customers anonymous access to JSD tickets so they can view the status of them.  I've tried setting permissions to Public but that results in an error.  Has anyone e...

• Question
• cloud
• jira-service-desk

We're currently trying to connect Jira Service Desk to our G Suite instance, but getting an error when attempting it: "We could not connect your G Suite Instance - has already been connected to an o...

• Question
• cloud
• jira-service-desk

Hi. I am trying to create a next gen project.  Suddenly I can't get support from support.atlassian.net . Does anyone know what is up with that? It asks me to choose which product I need help wit...

• Question
• atl-adm
• cloud
• jira-service-desk
• next-gen

For example, the external customer-facing portal could have the "license type" create a ticket in a Licensing Project ... and the "bug type" create a ticket in an Product Issue Project.

• Question
• cloud
• jira-service-desk

We have a classic project that we used for testing and a Next Gen project being used in production. When I add gadgets to a dashboard, all I see are issues from the Classic project and nothing from t...

• Question
• cloud
• jira-service-desk

Hi, we implemented Jira Service Desk (server) a few months ago and would like to add a Chatbot. We are currently looking at Chatbot for Jira Service desk. Looking for feedback on that Chatbot as well...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Currently we are on Jira Version  - 4.0.0_j7 We updated about 10 days ago. The problem describe was NOT a problem in our previous version. Problem: XRay Plugin Import of TEST issues W...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I created an automation in test and when it was ready to move to prod I thought that making it a global automation would make sense. Unfortunately it means that since the automation is in use in two ...

• Question
• automation
• cloud
• jira-service-desk

Dear Community,   we try to use the Jira mobile App from outside our corporate network. Jira is published with ADFS, Kantega SSO and Microsoft Web Application Proxy. Unfortunatly the Jira Andr...

• Question
• active-directory
• header
• jira-service-desk
• jira-service-desk-server
• mobile
• +1 more tag...

I want any account to not be shown in forms, pick lists, sharing or other, by agents or consumers. Can anyone please guide me on this?    

• Question
• jira-service-desk
• jira-service-desk-server
• server

I recently configured a "1st response time SLA" for a pilot SD project.  SLA is met, if the ticket is assigned to someone or changes status to something else than "open" within 24h. The problem ...

• Question
• cloud
• jira-service-desk
• report

Hello, I have a queue in Jira Service Desk called "Where I'm mentioned". The JQL for this queue is: (summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser()) AND status not...

• Question
• cloud
• jira-service-desk

Dear community, Can anyone help me configure the "Customer View" in the JIRA HelpDesk?   Our customers have complained about the view and filtering options of all tickets in their profile...

• Question
• cloud
• jira-service-desk