Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have an internal discussion with my team mates to find out which is the best and optimal way to organize our teams. We are a Change Management team and will propose a new way...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi All, We are currently researching the options to generate automatic data export from Jira Service Desk towards Tableau as we use Tableau as our center point for reporting. We are considering...
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My question is about the licensing. I already know, that customers (no JSD license required) can approve or reject tickets; but can they also include a comment explaining why they approved or rejecte...
- Question
- cloud
- jira-service-desk
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Hi, We are using Jira cloud. We are the software developing company for a client, but they also have a external company for their hardware. They use other servicedesk software. When we se...
- Question
- cloud
- jira-service-desk
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Hello I am facing an issue that whenever any customer raises a request to my service desk email, my email gets deleted from inbox. I have POP email type. Can someone help me disable that? I tried ...
- Question
- cloud
- jira-service-desk
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Hi I wondered if there was a mobile app that users could raise tickets and then go back on it to see updates on the ticket? thanks Craig
- Question
- atl-orange
- cloud
- jira-service-desk
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Hello, I want that whatever email will be sent from my service desk should be from my company email ID to which they are raising the request. When I am trying to change the outgoing email address f...
- Question
- cloud
- jira-service-desk
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Hi Everyone I would like to know. how I can create a custom domain for my jira service desk I have been trying for a while but I can't remove the atlassian.net from my doma...
- Question
- cloud
- jira-service-desk
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Hi, I have created JIRA Service desk project and created group of customers to add some of users for respective customers. For one of users, I created user and users did receive...
- Question
- cloud
- group
- jira-service-desk
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.10 (ful...
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I have custom fields that are referenced by 'php-jira-rest-client'. The code uses a config file that contains a list of the custom field id's. When I migrate between instances we need to ...
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We need to turn off the Jira Service Desk feature that automatically creates a Jira issue and places in our Jira backlog whenever someone sends an email to my staff at "xxxxx.JIRA.atlassian.net...
- Question
- cloud
- jira-service-desk
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Hello, I would like to understand the license rules of Jira Service Desk for non profits orgs. What are the steps that can I follow to access the non profit program? Today we are running the free ...
- Question
- cloud
- jira-service-desk
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Users are asking for best practices related to how to safely interact with the API when it comes to creating a high volume of tickets in a small span of time, or creating single tickets with informat...
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When "creating an issue" from a Slack message, I am only given the option to add a "Jira project" and specify if it's a bug, task, etc. but I want to be able to add to a specific epic. Is this possib...
- Question
- cloud
- jira-service-desk
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Is it possible to randomly assign agents to the requests that are created?
- Question
- cloud
- jira-service-desk
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Hi everyone. I'm just getting started with setting up our Service Desk and I've got a couple of use-case questions I'm hoping to get some advice on. We plan to have an internal portal where our empl...
- Question
- cloud
- jira-service-desk
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I created a new service desk and am trying to use our MS Office 365 email address for it. But it won't authenticate despite using the correct password. How can I fix this?
- Question
- cloud
- jira-service-desk
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Requirement is currently I have only two fields when I am trying to create a customer I.e email id and display name. Two questions I have 1. Can I add few more fields as custom field while a...
- Question
- cloud
- jira-service-desk
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There's any way for the clients to download a report of the tickets from the customer portal??
- Question
- jira
- jira-service-desk
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Hi All, I got this error when im trying to change the sent on behalf email address: "Unable to check the domain claim because you are not an organisation admin." I followed this guide: https://co...
- Question
- cloud
- jira-service-desk
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After creating an Automation rule to create a new case Jira desists send an email from a new case. What the problem? Please help!
- Question
- cloud
- jira-service-desk
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Hello Community, When i am watching an issue and my colleague is watching the same issue, is it possible to get a live notification/pop-up to see that he is also wathcing the same issue at the same ...
- Question
- jira-service-desk
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Hello I know Jira issue numbering is based on the project - eg. PRJ-0001 etc. But is there a way to include the type of issue into the numbering as you get in ServiceNow? So that your I...
- Question
- cloud
- jira-service-desk
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Dear all, I would like to export values of Time to First Response and Time to Resolution as numbers from the Jira Service Desk Cloud Platform. I've already added the colums in the filtering...
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