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Jira Service Management
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I'm trying to implement JSD Server in my organization. I want to add an admin user, and use it only when changes must be made. For security purposes, I wonder if I can set up the system so it sends m...
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I have set up an automation rule to crate a recurring task. I am having trouble setting the Request Type field with one of the options. It will create the ticket in service desk, but igno...
- Question
- cloud
- jira-service-desk
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Sometimes in the JSD portal I'm getting 404 errors where the resources do not load. The screen hangs or I get a white screen and customers complain. This is occuring on all browsers. Whe...
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Okay... this should be obvious but I'm just not seeing it. We're brand new to Jira Service Desk and have 3 projects. I would like the notification for each project to be different. ...
- Question
- cloud
- jira-service-desk
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I want to trigger automation when i modify issue type to other Eg: if i created issue as a TASK, later I will modify the issue type to IT_HELP by using move option. currently i don't h...
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Hi all, I would appreciate any help with the following: I'm seeking to create a project automation rule where, upon the closure of an incident, a problem ticket is created but only where the value ...
- Question
- cloud
- jira-service-desk
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not all k8s events are pushed to elasticsearch with the default config from deploy/ directory https://github.com/opsgenie/kubernetes-event-exporter Use case: from a namespace where a container is ...
- Question
- opsgenie
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Hello, I would like to know how it is possible to set the priority using message's attribute in Opsgenie through the integration with AWS through SNS. I have tried the following code: "MessageAttri...
- Question
- aws
- integration
- opsgenie
- priority
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I worked with JIRA and Confluence in many different companies. Now I started my own SaaS business, and wanted to use JIRA core and JSD as ticket system for our international customers, together with...
- Question
- confluence
- jira-service-desk
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Is there a setting to enable seeing all requests from the customer portal? I'm an admin on Jira service desk but when I go to the customer portal and click on the request button, I'm not ...
- Question
- cloud
- jira-service-desk
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Hi, everyone! I've got access to the recently installed Jira SD and I found very strange behavior. All icons and pictures are shown fine, except the avatars of request types. All avatars are vi...
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Hello, I am a RegTech company employee from Poland. We are trying to configure Jira Service Desk. I am looking for solution about e-mail configuration. I found and use this tutorial: ...
569 views 3 0 Deleted user June 16, 2020- Question
- cloud
- jira-service-desk
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This is a big audit problem for us. After an issue has been closed, you can still make edits to the issue.
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Hello, I've been using Built-in script "Custom Email" for scriptrunner. Command I've used: if (lastComment) out << "New Comment:" << lastComment %> And it sends out all comments ...
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Hi, Looking at the documentation regarding manual triggering of automation rules in a service desk project, it seems the docs are in regard to the 'new' automation tools (former plugin). https://su...
482 views 1 0 Deleted user June 16, 2020 -
When the links of service desk are shared on the Linkedin, a bad CSFR error is show in the description of title. We want to be able to customize the link preview on linkedin of the service desk pa...
- Question
- cloud
- jira-service-desk
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Add only the organization that customer is involved automatically When a service desk agent creates a ticket, the organization/s are not automatically added. I tried with this: https://scrip...
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Hi, When a client sends an email to our support team and also to another person in cc, this person is not being added as a Participant on the issue.
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I want to update a customer details like display name and email i can change the display name but not email from Jira Service Desk. But i want to know do we have any API call to update the customer d...
- Question
- cloud
- jira-service-desk
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This is the log I get: I think it has to do with the first line in the log, but I am unsure how to really read this... Technical details Log's referral number: 0def271f-55e6-4d18-9767...
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I am looking for a way to get my service desk updates as rss feed in my thunderbird rss client or other rss reader applications. Is this possible? If yes then how to achieve this ?
- Question
- cloud
- jira-service-desk
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I have customers that were added to multiple projects accidentally. I am trying to delete them, but not sure how to do it. I have read some reply's to others with the same question and th...
- Question
- cloud
- jira-service-desk
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Hey guys, I've noticed that there is a bug when you're writing JQL queries. See screenshot below. Is this a JIRA issue or something on my end? Seems to get stuck after you save a query. See...
- Question
- cloud
- jira-service-desk
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Hi Guys, I have been trying on and off for several weeks now and am unable to get an Office 365 email connection to work with Atlassian Cloud. I have logged in and confirmed the O365 email user wor...
- Question
- cloud
- jira-service-desk
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Hi I am trying to import assets into Insight using there API. I have worked out how to view objects but I'm a little lost on how to add new objects. I can't work out how to attach the JSON ...
- Question
- api
- cloud
- insight
- jira-service-desk
- json
- +2 more tags...
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