Jira Service Management

Dear community, Can anyone help me configure the "Customer View" in the JIRA HelpDesk?   Our customers have complained about the view and filtering options of all tickets in their profile...

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• cloud
• jira-service-desk

How can i give only some permisions tu service desk users? I want service desk users to only have access to one project. I don´t want them to see more projects.   Thank you  

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• cloud
• jira-service-desk

Hey guys, I was wondering if it is somehow possible to report the count of users that log in and use the portal vs. users who only use email to get in touch or comment on open tickets. Thanks for y...

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• jira-service-desk
• jira-service-desk-server
• server

Hi all, We are looking at using Jira Service Desk for our support team.  I have managed to work out how to add additional people to a ticket manually once open via the 'request participants'.&n...

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• cloud
• jira-service-desk

In our Jira Service Desk setup only Attlassian administrators can create organisations or assign customers to them. We would like that any user is able to do this. Can we change it and where/how?&nbs...

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• cloud
• jira-service-desk

We can't select another user for project automation. Please help me.

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• cloud
• jira-service-desk

Hi On customer portal, we see the private request and share with organisation options, can we remove this Private Request option?

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• jira-service-desk

I'm working on an API connection from Jira servicedesk, where I try to create a request via API, whenever I try to do the test in Postaman (testing and developing API's), it presents the error below:...

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• cloud
• jira-service-desk

I am passing the standard variables from Solarwinds TriggerActionBody.txt .  I'd like to customize the alert to pass volume for disk utilization alerts and reference them in Opsgenie.&...

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• cloud
• opsgenie

Hi Zahraa,   As discussed last week, here is a small script that can be executed at the end of the history to pick up the last observed THP and use it as constraint for your forecast part. &n...

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• jira-service-desk

Bonjour Anis,   J’ai remarqué que quelques fichiers PRT de run IX « classiques » ayant terminé correctement ne contiennent pas, par exemple, le pattern «REPORT    Summ...

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• jira-service-desk

Greetings, i will like to remove the log work fields compulsory on resolve screen. How do i go about removing it? 

• Question
• cloud
• jira-service-desk

Hello -  I am trying to build a project in Jira Service Desk that reaches out to users and prompts them to fill out specific fields. I'm trying to make this project tailored to our HR departmen...

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• customer
• email
• jira-service-desk
• jira-service-desk-server
• notification
• +1 more tag...

I just noticed, that i can not raise a request in Service Desk via mailqueue, when the sender is also an Agent. The Mail ist just ignored when processed. Bug or feature?   regards Juergen

• Question
• jira-service-desk

Hi, I have created a custom field "AD student group" which has a global configuration. I  want to import multiple values into that field for use in a project. I created a csv file like below: ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We currently have emails enabled to create tickets when anyone emails XXX@VIZpin.com.  However, when one particular employee of ours, XXX.XXXl@vizpin.com sends an email to that email address, no...

• Question
• cloud
• jira-service-desk

After reading the linked documentation on how to use math in automation rules I am getting the below error https://confluence.atlassian.com/automation/working-with-numbers-993924632.html   Th...

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• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-desk

I want my team people to search the ticket queue by giving the description. So it will help our team not to raise any extra ticket with the same problem/requirement that has been already addressed. I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi is the a reason why when i export issues to excel it shows numbers instate of the assignee account? like the below excel i pulled and it shows number not the account the issue is assigned to? 

• Question
• cloud
• jira-service-desk

HR submits New Hire Details via email that notifies other departments so they can do their part. I wanted to know if there was a way to automate removing Request Participants when the ticket is pull...

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• jira-service-desk

Is there a way to make the customer permissions for the service desk portal different from the permissions for email requests? I have several service desk projects, all under one organization, repre...

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• cloud
• jira-service-desk

Hello, Working with a central support team, I would like to see how much unplanned work (by story points) is coming from what outside team (using labels to capture teams). How can i best visualise ...

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• cloud
• jira-service-desk

Hi! I'm new to JSD (cloud) and would like to set up some semi-simple asset management data structures.  I was able to to this in a trial of Jira, and I've read the eBook that says asset managem...

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• asset-management
• cloud
• insight
• jira-service-desk

Hi, I would like to know how confluence pricing works, how users are billed. Are these name licenses (one person has the right to use them) or are these 10 tokens usable by all users?

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• cloud
• jira-service-desk

I just installed Jira Service Desk (Server). Now I want to create an administrator account. How do you do that?

• Question
• jira-service-desk