Community resources
Community resources
Community resources
Jira Service Management
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Hi, We are using Backbone issue sync and its setup between project A in JSD and project B in Jira. When a developer picks the ticket created by JSD backbone sync he doesn't have an option to add '...
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When an issue is sent for approval and is rejected, the reporter gets an email notification but when it's approved, the reporter does not get a notification. Anyone else seen this happen? I've check...
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I hate to necro this https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-activate-tab-in-JIRA-issue-screen-based-on-workflow/qaq-p/552449 but it's the best description of ...
- Question
- cloud
- jira-service-desk
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I don't want to add 1 time customers to my system the way it seems to want me to add them. When someone emails in it works as I need it to. But as I'm trying to import customers from our old system I...
- Question
- jira-service-desk
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Hi - I have added a user, made them service desk customer but when I add this user to request participants they don't get email. I also added them to organization and any time I comment, no email i...
- Question
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I will like to embed one of my JiraSD requestForm in my website. My intention is that instead of filling out a contact form on my website, my visitors fill out a JiraSD request form without leav...
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Can i group customers in Service Desk. Prefer to be able to group customers by office or team (i.e. Finance, HR, etc). Would organization be a way to group customers. Also, are ther...
- Question
- cloud
- jira-service-desk
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I just want to know before I start building a front end form if something like that already exists. I don't want to end up building something that I didn't need to do.
- Question
- cloud
- jira-service-desk
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I am creating issues using Automation for Jira when a ticket is created in JSD. The goal is that they should be 'Reported by' people in our company who need to respond to them via email to indicate ...
- Question
- jira-service-desk
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I'm trying to get it so the most recent response or comment is at the top and descends in order from the newest to the oldest. I followed the instructions to change the default but it hasn't made any...
460 views 1 1 Deleted user April 24, 2020- Question
- cloud
- jira-service-desk
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I feel as though I'm missing something very simple, but documentation isn't providing me with a solution. I am modifying a workflow for the Service Request issue type. I'm attempting to set a...
- Question
- cloud
- jira-service-desk
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We are unable to receive tickets like we used to do when the customer sends us an email to our support email. Moreover, once a ticket is generated by our customer (most of them aren't able to generat...
- Question
- cloud
- jira-service-desk
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Request status is Closed, but necessary reopen request. Thi possibility is provided in the workflow scheme, but after click on Closed I get message "You don't have permission to transition this issue...
- Question
- cloud
- jira-service-desk
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I'm running Jira Service Desk in the cloud. Can an agent's access be restricted so they can only see specified request types? I don't want them to see Termination requests in our sy...
- Question
- cloud
- jira-service-desk
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if I understood correctly, in the standard configuration of Jira Service Desk cloud custom fields can be displayed only in the right part of the issue. Do you know that there is a way to display cust...
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We have our Service Desk Cloud set up with different departments having different projects enabled so that we can support each other internally. We also have our Customer Service team supporting Cust...
- Question
- cloud
- jira-service-desk
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HI, We would like to send an email notification to the entire organization when a ticket is closed/resolved. I can get this to work only for internal JIRA users. For example, I created a test...
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Hello, I need a custom field which gives the user the possibility to enter multiple custom values. I decided to use a "Labels" field for this purpose. The only issue with it is that the users see pr...
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We are using a POP/IMAP server for a project. We are just starting with Jira so a usual workflow is for an administrator to create an issue on behalf of a user's request. Jira then sends a notificati...
- Question
- jira-service-desk
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Hello We use JIRA SD and store clients profile in Insight portal, contacts I am looking for a report/filter, which is accessable by agents which 1- Displays list of clients 2- On clic...
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SLA clock is correct but onetime it come like 4d 8h and another case come 1w, why and how stop it?
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Am looking at the viability of switching from our current CRM to Jira Atlas CRM. Currently there are a series of "accounts" (companies), which have tasks against them and each task has an audit...
- Question
- cloud
- jira-service-desk
- zzz
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I am building a request type and notice that the organization field sitting within "Context fields" is not allowed to be edited in any way. Given i created a reporter (customer user) within an organ...
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Hi everyone, When an issue is resoled, a notification email is sent to the user. However, we would like to include a survey in this notification. The last time that I used this feature, the po...
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It completed domain authentication by adding txt record. The jira service desk changed the alarm email address. DKIM validation for this domain has failed. The message goes like this... What sho...
- Question
- cloud
- jira-service-desk
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