Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have an issue with notification for organization members when issue is created. Only the issue reporter is receiving the email notification. If I remove the organization from the inssue and r...
- Question
- jira-service-desk
- notification
- organization
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We need an agent to move an issue that was opened in his service desk to another one. When he tries to move the ticket, the other service desk projects do not show up on the list. However, this works...
- Question
- cloud
- jira-service-desk
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A customer is reporting that she is attaching documents to her jsd ticket but we don't see them. Only one customer is reporting this. I have searched the issue list and don't see this same issue repo...
- Question
- cloud
- jira-service-desk
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Hello! When installing my Jira Service Desk I could not add a project template "Service Desk". Only the templates from the category "Business" are visible. How to fix that? Cheers
- Question
- jira-service-desk
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Someone knows if has the option to add a user phone number from AD to a filed in a new ticket when a ticket is created with data from another source. (Automatic). Example: We get a log from an anti...
- Question
- cloud
- jira-service-desk
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We are looking integrate chatbot with confluence (cloud) and we want to use this chat bot in the jira help desk user portal (Cloud). Is there any option already created for this use case?
- Question
- cloud
- jira-service-desk
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on a first installation, I cannot create a project (it said Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again ) and how many times I restar...
- Question
- jira-service-desk
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Hi all I've been using Cloud JSD with a NextGenProject for our ServiceDesk for a few days. I'm having troubles with incoming emails. They are parsed and trasnformed to mail issues cor...
- Question
- cloud
- jira-service-desk
- mail-handler
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We are looking to create our own Customer Satisfaction Survey (that will get better feedback than the standard one included in Service Desk) using the tools we already have including Microsoft Forms ...
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We are looking to create our own Customer Satisfaction Survey (that will get better feedback than the standard one included in Service Desk) using the tools we already have including Microsoft Forms ...
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I was looking around to try and secure the web request were looking to add to our automation for Jira workflow and wanted to lock down the allowed IP ranges to specifically where those Automation for...
- Question
- automation
- cloud
- jira-service-desk
- whitelist
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Hi All, I am experiencing the following issue - I wanted to replace a custom field with a new one. So what I did is renamed the existing one "XXX" to "OLD". And created new one called "XXX". Then re...
- Question
- cloud
- jira-service-desk
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When uploading reaction time data to excel it returns a value that differs from the web interface
- Question
- jira-service-desk
- jira-software
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We understand the requested feature is not available right now. https://jira.atlassian.com/browse/JRASERVER-5052. While cloning a Jira ticket how to copy existing Comments and Request Partic...
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Can anyone help me on how can I get the value of goal on SLA(ServiceDesk) to use it in my groovy script?
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Attempting to clone a field configuration scheme but running into a sql injection error. Script: //Create a project objects (Source & Target) Project jiraProjectSourceObj = projectManager.getPr...
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Hi there, Some of our customers don't get issue notification while other customers do. Also the customers who don't get notification was able to get notification before mid July. is th...
- Question
- cloud
- jira-service-desk
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Hello, I have a question regarding sharing issues within JSD. My understanding if an issue is shared with you through the share button (not requested participant method), you need to have agent acce...
- Question
- cloud
- jira-service-desk
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Hi, I am looking for a mechanism to delegate approver for Manager. When Manager is OOO or unable to reach. What are the methods we can use when manager informed to delegate all his approver...
- Question
- approver
- delegate
- jira-service-desk
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I'm using an automation rule to mention some users (in an internal comment, to alert them to the ticket) *and* to include the issue description in a comment. The tagging of users works fine, but incl...
- Question
- cloud
- jira-service-desk
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Hi once again!! A user reported that he is not getting any notification when: 1. issue is created by a user x 2. somebody select him in the assignee field 3. somebody select him as reques...
- Question
- cloud
- jira-service-desk
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Currently folks that have submitted tickets, that are not "internal" , the "external" parties cannot add comments to their tickets. I can reply to the customer, but how do I let them add comments too...
- Question
- cloud
- jira-service-desk
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When a new customer sends an email request, both of these settings are required for the request to show up in Service Center. This ALSO allows anonymous access to ALL tickets. Is there any way to all...
- Question
- cloud
- jira-service-desk
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Hi, I am using Jira Service Desk project and I am trying to figure out a way to contact third party vendors without using email, I want to be able to use Jira to communicate to vendors via Jir...
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Is there a way to track and pull data into a report with all tickets that have been escalated? Just querying through status doesn't seem like a good option as that would eliminate tickets which are ...
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