Jira Service Management

Since some days, email sent from customer (only one as far I know) did not create support ticket automatically. SMTP communication has been tested, messages sent from customer to others are arriving...

• Question
• cloud
• email
• jira-service-desk

Hi, I would like to check if JIRA service desk(Server/Cloud) is HIPAA compliant and can it store PHI data. Thanks, Sandhya 9656104805

• Question
• cloud
• jira-service-desk

I am just curious how they came up with the name Grizz Frix?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We are new to Jira Service Desk (Server) and configuring the Portal. While testing, we used the Option, Anyone can email the service desk or raise a request in the portal to raise a Ticket in...

• Question
• customer
• jira-service-desk
• jira-service-desk-server
• server

Hi, I'm looking for a way to auto-resolve tickets if I haven't heard from a user/customer in 3 days. Hoping this is possible, but I'd like to set it up this way: Last comment exceeds 3 days/72 ho...

• Question
• automation
• cloud
• jira-service-desk
• resolve

In Jira Service Desk, how do I set what type of issues get assigned to incoming email? Right now incoming email is getting VPN which is wrong:

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using both Jira Software and Jira Service Desk with same URL. I want to show some JIRA Software issues to the customers.. Is it possible in Jira.. Even a plugin supports this feature also help...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-software-server
• server

Hi,    I would like to write a JQL request to find all the tickets with a specific name. By name, I mean the following field :  How can I find the name of this field in my JQL reque...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jql

Hello Team, we need to auto create the subtask based on check list filed value selection Ex:- Create Issue Select checklist value A,B Need to create two subtask A,B Please provide your suggestio...

• Question
• cloud
• jira-service-desk

Hello, I am trying to find what permissions are required to enable 'bulk change' in one particular project. This is regarding the latest version of Jira. Any help is appreciated, Thanks, Michael

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have connected a custom email account to be able to receive email requests. I don't want to use the default email address.   The problem I have happens if the user sends an email to my custo...

• Question
• cloud
• jira-service-desk

Hello,   is it possible to create reports that show the issues and also displays the fields and values in csv format?   The graph reports is not what I need. we have new users and exiti...

• Question
• cloud
• jira-service-desk

Hi， team Our team has already have a 500 people license with jirasoftware. And we want  to use jira service desk now. Should we need to buy another 500 people license to collocation with jira...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, Please let me know the list of endpoints the OEC connects to, so that I could open the relevant firewall rules from internal network.  Apart from Opsgenie api url, I could see, OEC tries t...

• Question
• cloud
• opsgenie

or some reason, my gadget which counts the time to first response is no longer showing results. Nothing about the filter it uses was changed, and there are tons of results from that filtered search. ...

• Question
• cloud
• filter
• gadget
• jira-service-desk
• jira-service-desk-cloud

I have read the documentation for Opsgenie/Solarwinds integration.  My trigger action is working, but my reset action is not working.  Has anyone had success with Solarwinds? I know that t...

• Question
• cloud
• opsgenie

I tried to create a support ticket, but cannot because my license is for "Jira Service Desk (Cloud Free). Is this still the recommended way to proceed?   BTW, I'd like to make a classic proj...

• Question

The user has changed nothing, just can't log in. What options are available to me?   She is temporarily working with a new account set up using her personal e-mail address.

• Question
• cloud
• jira-service-desk

We intend to enable Service Desk customers the ability to search Confluence Knowledge Base articles. Is it possible to enable a process so that customers will request for access to the Knowledge Bas...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to ask if it is possible to prevent agents to fill incidently comment to customer during transition to next workflow status. The screen for the transiotion needs to be there to fill the...

• Question
• cloud
• jira-service-desk

Hi,      We need to classify the consumed hours to get a business process based on correct metrics. I cannot understand why the time tracking window has just one field ("Description"...

• Question
• cloud
• jira-service-desk

Hi there! Is there a setting in Jira that shows you when a customer reads your email response from Jira? In Team Desk, a little eye icon would appear when the customer opened your email respons...

• Question
• cloud
• jira-service-desk

I have set up the service desk to search KB yes and added labels that are on the pages related to the subject and nothing shows up or get suggested on the request form.  Is there another settin...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   We have a few partners who's tickets are filtered out because they are marked as bulk or auto-reply mails.   Where can we find the option to modify or delete these handlers / f...

• Question
• cloud
• jira-service-desk

Is it possible to configure the service desk so that the customer could only open new Issues for certain (beforehand created) Epics? Certain customers should not be able to open an issue about a...

• Question
• jira-service-desk
• jira-service-desk-server
• server