Jira Service Management

Anytime a Grafana alert is thrown, a Jira ticket is created. Currently, we acknowledge the alert in Grafana, which submits an internal note to the ticket that lists who acknowledged the alert for tra...

• Question
• automation
• cloud
• jira-service-desk
• project

Hi I used JIRA Service Desk cloud for free planning, the question is my JIRA Service Desk template for Next Gen is empty. I'm not sure why its empty because this site is old (started at 2018). I hav...

• Question
• cloud
• jira-service-desk

I am trying to integrate JIRA Service Desk Cloud with Slack via a webhook, but nothing is getting posted on the Slack Channel. How do I debug the issue? The audit log only contains config changes and...

• Question
• cloud
• jira-service-desk

Realizing that one can only modify Request Type if the underlying Issue Type doesn't change, we resorted to having a single Issue Type for our Service Desk project.  This allows us to use Automa...

• Question
• jira-service-desk
• jira-service-desk-server
• request-type
• screen
• screen-scheme
• +1 more tag...

I want to export all my issues in records including resolves and ongoing one in format and also I want the email ID of the person who have generated because I am able to generate them but in the colu...

• Question
• cloud
• jira-service-desk

  I've got  a portal on Jira Service Desk, my costumers use it for open a new Tickets, but when them input yours email in the field 'Email confirmation', a new message appears 'Current user...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

I am fairly new to JSD. I. have done the Admin training part 1 and currently mapping out workflows for my project. The question i have is: Once an issue is raised, and reaches a certain point, how ...

• Question
• jira-service-desk
• jira-service-desk-server
• server
• workflow

Hello, My Bitbucket Search option is not working.When i try to search something it doesnt work. *It says search currently Unavailable. Can anyone please help me here.   Many Thanks

• Question
• opsgenie

We have two statuses - Waiting on customer and On hold - for which we would like to send a reminder email to the customer after 24 hours. Is there a way to do that?

• Question
• cloud
• email
• jira-service-desk
• reminder

Hello, I can't seem to be able to figure out how to create a Next-Gen project while using the Jira Service Desk Free edition.  I'm planning to expand this to my company, but wanted to get it ...

• Question
• cloud
• free
• jira-service-desk

I have a notification policy that applies to all alerts where notifications are delayed unless the alert occurs 10 time within 11 minutes and also has an Auto Close policy for 10 minutes after the la...

• Question
• cloud
• opsgenie

Hi,   I have a question, regarding the free version of Jira Service Desk Cloud.   I have an experience with Server and I know how to manage users there, however that is not the case wit...

• Question
• cloud
• jira-service-desk

I need to know how much of a price difference there will be between a cloud and self managed server. What will the support costs look like for self managed? Also I need to know what percentage of the...

• Question
• cloud
• jira-service-desk

I would like to be able to change a custom field from my list view just like I can for my Status. Is that possible or is it only available for baked in fields?  

• Question
• cloud
• jira-cloud
• jira-service-desk

Hello, I have a few projects in Jira Service Desk, so each customer has one Project. In the Project i have an organization and there i have all the users from this customer with they company e-mail ...

• Question
• jira-service-desk

Trying to add a link to a How to.. article into a next-gen service desk report template. This is to ensure the article is always accessible in relation to specific questions on the template. I have t...

• Question
• cloud
• jira-service-desk

I have setup a Slack Integration from Jira Service Desk and it works fine for a few days and then just stops..  The advance JQL is  priority = Medium AND created >= startOfWeek('+1d') A...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, We need to create vm machine in azure with the help of Jira service desk, for aws we have this option the jira service desk is integrated with AWS service catalog and we achieved this.  ...

• Question
• azure
• cloud
• jira-service-desk
• virtual-machine

Hello, I don't know why users can not see others issues even in the same project. I tried that steps  https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-...

• Question
• jira-service-desk

I am trying to implement work log with their API but it is not giving permission to write work logs in issue. I have checked the permission and confused which permission is need to write work logs wi...

• Question
• cloud
• jira-service-desk

I have recently purchased (additional) Jira Service Desk Licences and three separate Plugin Licences (for JSD), via our corporate purchasing partner. The Jira Service Desk licences have been assigne...

• Question
• jira-service-desk
• jira-service-desk-server
• licence
• sen
• server

Hello,   when I try to create a ticket in the customer help portal and click on the autogenerated options e.g. "Desktop/Laptop Support" I am missing the field "attachments", I already checked ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

In our company we need to allow clients to add request participants themself. As I see only internal users can add this field.  Is there any possibility to let clients to do it?

• Question
• cloud
• jira-service-desk

Hello Community!  Looking for anyone with experience in setting up Alerts from Azure monitor originating from a LogAnalytics query. Preferably using the payload created using the Azur...

• Question
• cloud
• integration
• json
• opsgenie
• webhook

Hi Dears, I have the following question, and I will explain it in the following steps: 1. An incident is created in our service desk project 2. I link this issue to another project and ...

• Question
• cloud
• jira-cloud
• jira-service-desk