Community resources
Community resources
Community resources
Jira Service Management
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Hi community, I'm quite new to JSD and I'm struggling to find a solution to my issue. Actually, in my workflow, there is a transition to reopen an issue (Closed >> Reopened). Be side this, I ...
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I am trying to automate an Insight project. I need the automation to look at the issue type and at the Inventory Item so that I can automatically have the quantities to be updated. To do this ...
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I have two next gen projects (let's say A and B) with identical workflows. I have created an automation that: Checks to see if an issue in project A has been transitioned Branc...
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Hi, We currently have an internal service desk project and we have permission set to "Anyone with an account on https://xyz.atlassian.net". This works great as we automatically provision accounts fr...
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So I have a couple of rules in Service Desk using Legacy Automation. One works, one doesn't. This one works fine - after 30 days in a status, it transitions and adds a comment to the issue. ...
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We need to create a process to take the email attachment from an Email Integration Alert and add it to the Incident ticket that was created for the alert. We have the API calls to add it via Se...
- Question
- cloud
- opsgenie
- servicenow
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How do I get the customer to be able to see attachments inserted by agent in the request?
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Hello! I've been trying to set up OpsGenie to work with ServiceDesk but I'm having some problems. I want to create an automation that creates an alert on OpsGenie when a ticket on ServiceDesk goes t...
- Question
- cloud
- jira
- jira-service-desk
- opsgenie
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I may chose the wrong Jira Service Desk template? How can I choose a different one?
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Hi all! I am trying to figure out why an user cannot move issues to another project. The user in project A, wants to move the issue to Project B, but Project B is not shown when I try to mo...
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There's a way in wich I can use one custom field (field type: select list cascading) and show some options depending on the request type? I mean If as customer I enter to the portal and select a req...
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Como faço para o cliente conseguir visualizar anexos inseridos em uma solicitação?
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Hi, I'm setting up automation to post to Slack and I want to post smart values for the custom fields but can't find the names of these fields. If I remember right you used to be able to go into the ...
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We have a disagreement over in our shop about the best way to set up the following scenario. It's this: We will have three help desks, IT, Facilities, and HR. Just drilling down further into IT as a...
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I have been working on setting up an on-boarding process for my company in Jira Service Desk. I created a Request type to capture the basic data needed for the new user. I.E. name, position, su...
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Everytime I'm creating an issue from a JSD project, I receive this error message: We can't create this issue for you right now, it could be due to unsupported content you've entered into one o...
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The data from the client info field such as title, society, city, phone is incorrect and incorrectly updated from the Active Directory for a particular user. This person had changed company internall...
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Estimados, tengo un problema hace 2 días tengo suspendido el service desk de Jira, necesito si alguien me pudiera orientar por favor. El error que aparece al ingresar a la pagina de ticket es ...
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How can I get the project and all its fields with the values by API example: project-> teste author-> Andre resolution time-> 21:32:00
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The due date and SLA time remaining for issues in my Service Desk do not reflect the SLA configured in settings. For example, see attached screenshots. Let me explain what you'll see: The issu...
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I have changed Email template for Customer Notifications (add backgroud & logo), it's saved. Test email I've received is exactly what I need. 'Request created' notification should use my custom ...
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What is the best way to set up reporting on SLAs by Organisation? Let's say you want to run a reasonably generic report like "Time to Resolution" but want to run it for all "Organisations" and ...
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I have successfully added other custom and non-custom fields to my Create Issue screeen. When I do the "Where is my field" for Organisations it reports "The 'Organizations' field should be present on...
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How do I assign an account manager (Jira user) to an organization. I need to create a queue of open issues or a Dashboard containing all open cases, organized per account manager, not the assi...
819 views 2 0 Deleted user October 30, 2020 -
We are looking to use this product however I have few questions? Jira Issue Tracker is same as Service Desk? Can we use service desk as ticketing tool? for ex: if customers can send email to our su...
- Question
- jira-service-desk
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