Community resources
Community resources
Community resources
Jira Service Management
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Hello Team I have a "Project Automation" rule setup to assign a SLA based on Organizations. I would like to use JQL wildcard characters (*,?) to search the Orgs instead of adding a long string of Or...
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Hello, I know about this article: https://confluence.atlassian.com/cloud/user-provisioning-959305316.html Is it not possible to provision users to my Jira Service Desk Cloud via Atlassian Access...
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Just starting out with Jira with a 'pilot' site to learn what's possible / not possible. We will have knowledgeable customers/users submitting requests/issues and would like to offer those users the...
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Hi, I am trying to create an automation where an issue that has been created by a client in service desk is also created in software project, but the clients description field is a custom field and ...
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Hello, I just added ADFS to Atlassian Access... Now I want to make sure my customers (in my case employees) can access my Jira SD instance. How can I achieve this? Regards Sebastian
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Hi All, Can you guys please help me to restore the Jira service desk data from MySQL DB? I lost the backup file in the export directory, so please help out, its very urgent and emergency. Thanks i...
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Please refresh password for SAP TST user : akanshina
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Hi, I recently installed Jira Service Desk and I've added some customer's emails to various organizations. After that, I have a bad behavior an a pre-existent custom field in Jira called 'Resolver'....
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Hi, Is there anyway to change the information in the mail sent when a ticket is assigned to a agent? . Right now the agent get the headline and just that the they got an ticket assinged to them...
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Hello,I am using Jira Service Desk server.I add Deviniti Dynamic Forms-Dynamic select custom field with three options.when I raise request with this custom field, only for one option I can create req...
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I have two projects in our Jira Service Desk (Cloud) instance. One is a Demo Desk where we are familiarising ourselves with JSD as well as our internal Service Desk, where we are accepting requ...
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Hello. The default assignee function does not work, the task is set every time to a specific employee only, and not to the one that is selected as the default assignee. How can I solve it? Thanks!
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I have a parent issue in project FO, with the issuetype "Vendor Agreement", that has a linked issue (created) in project CSD and a second linked issue (created) in project ISSD. I want to use a...
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We've had a problem recently where alerts have been ack'd but not closed. Most of this was because it took some time for us to reduce the noise alerts. Our response team got too used to occasionally ...
- Question
- opsgenie
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We currently have an inbound email communication setup (to create new service tickets with incoming emails). Everything works great when a customer emails directly, but when a member of our team forw...
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We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...
- Article
- opsgenie
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We have a number of automation rules setup on our Jira projects which have all been working fine but have suddenly stopped working from around 14:00 GMT today. Nothing is being added to the audit log...
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HI, we are able to add announcements to the top level jira service desk landing page which is our portal for customers from where they can pick from I need to Request Something Something is Broken ...
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I added a Customer and set the Service Desk Customer role for him: but the JSD says that there are no customers: Here are the permissions: When I set the Service Desk Team role I can see...
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Team, We are planning to update specific Confluence group with a user where the request will be raised in JSD and as soon as approve action clicked( from workflow) the user should be add...
- Question
- jira-service-desk
- confluence
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I have a Rule set up in a Service Desk that sets a custom field based on the request type and other criteria on issue creation. This rule has worked great since I created it 3 months ago and even aft...
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Looking at : https://confluence.atlassian.com/servicedeskserver/using-service-desk-queues-939926462.html Says I can link/assign/delete tickets from the queue. How do I do something usefu...
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Does anyone know How do we create a filter, view or use a plug in to see remaining time against estimated and logged time by epic? We are just trying to understand how much time is left o...
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Hello I'm getting tasks/issues with attached files (comments) and I want to filter those files/comments by permissions (If comment is internal/private a user without certain permissions can't see it...
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Hi, I want to create an automation rule in Jira Service Desk to assign a request to an Assignee if the request is of a certain type and if the request is shared with a certain organization. I can't ...
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