Jira Service Management

Hi Atlassian community ! I am using "custom fields" in "Project Automation" to dynamically add information to email sent through Service Desk Project. (e.g. {{issue.Name}} {{issue.Surname}} which th...

• Question
• cloud
• jira-service-desk

Hello, I had to install OpsGenie Edge Connector on our test Jira server but when I am trying to submit alert on OpsGenie side, I can't get Jira SD to make ticket from that alert. Communication works...

• Question
• opsgenie

After updating from Proforma Lite to Proforma Pro, the created forms are no longer loaded. The forms are still linked to the request types, but are not loaded when called.   Is this a known b...

• Question
• error
• forms
• jira-service-desk
• proforma
• update

We are evaluating JSD Cloud for our organization.  We will be using a paid plan but we are concerned about what we are seeing.  We see the described use cases as bare minimum functionality....

• Question
• cloud
• jira-service-desk

Hi all, I'm looking to implement some sort of random processing within Jira. Only 25% of a specific sub-task needs to go through QA, so does anyone know of a way to do one of the following: Out of...

• Question
• automation
• cloud
• jira-service-desk

Hello all!   I wanted to upload custom icons for the service request types I have in service desk/help center but I could not find specs anywhere.   Does anyone know size, file type rec...

• Question
• app
• cloud
• halp
• icon
• jira-service-desk
• +1 more tag...

There is an issue with assigning people to tasks in Jira Service Desk Project. When an admin or agent tries to assign someone in the field person assigned for a specific task , the field does not ge...

• Question
• cloud
• jira-service-desk

I signed up as a fresh account on Jira Service Desk but for some reason I cannot see an option to create a nex gen project and by default all the projects are classic service desk.   I checked...

• Question
• atl-orange
• cloud
• jira-service-desk
• next-gen

Hi, in our Service Desk the Approval section isn't visible: I followed all the steps on the documentation, my workflow has the Approval configuered with the custom user picker field "Approvers"...

• Question
• cloud
• jira-service-desk

We have automated emails which have same titles. is there a way to merge all tickets automatically with one rule into ONE ticket? and maybe delete the other tickets created prior

• Question
• cloud
• jira-service-desk

When I add a customer to a Service desk project, I get a notification that the customer has been succesfully added but, then when I refresh the page or navigate back to the ticket the customer is no ...

• Question
• cloud
• jira-service-desk

Hi, What is controlling the order of layout for the project being displayed in the Service Desk Portal? And how can I lock the order? It seems the order of layout is changing randomly.  Below...

• Question
• jira-service-desk
• cloud

Hi! I'm trying to get targetDate value from TTS field via Jira api and it only returns this value: Though in Groovy scrpits I can obtain values from objects inside ArrayList: Are this value...

• Question
• api
• custom-field
• jira-service-desk
• jira-service-desk-server
• rest-api
• +3 more tags...

I'm hoping someone might be able to work out why not all the users I'd expect to see are appearing in a custom field (User picker, single user) when viewed via our Service Desk customer portal. Belo...

• Question
• approver
• cloud
• jira-service-desk

Hi    I want to create two workflows on Jira which i am unable to find on jira market place i am attachin screen shot please help in priority  

• Question
• cloud
• jira-service-desk

I want to delete issues in Jira Service Desk that meet certain criteria. However, I can't find a "Delete Issue" action in the Automation UI.  These issues are getting created automatically when...

• Question
• automation
• cloud
• jira-service-desk

Already set: Rules will run as if performed by ME (admin), but having error: "You do not have permission to create internal comments on this issue", where I clearly able to create inte...

• Question
• cloud
• jira-service-desk

I have automation rules set up such that when duplicate cards exist and I transition the states of one of the cards, all duplicate cards are closed.  When this automation is processed, the dupl...

• Question
• cloud
• jira-service-desk

Currently i'm try to create a task using the JIRA Service Desk REST APIs documentation. The point that i have question is: how can i create a new task and add participants?   Following the do...

• Question
• cloud
• jira-service-desk

We've recently switched over to OAuth Authentication for our network using Active Directory Federated Systems. We were able to successfully integrate the mailbox and can receive and process external ...

• Question
• jira-service-desk

Hello everyone...whenever I try to download all fields in filter via CSV "time to resolve" format is in so odd time format and "time waiting on customer has extra characters in the value that causes ...

• Question
• cloud
• jira-service-desk

Administrator has enabled access access to Jira Service Desk for me.   But i can't access to exists Service Desk project (missed in all projects list). And i can't create new Service Desk p...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My company has a Software Porduct for a wide variety of consumers and we now want to integrate the service portal into our solution as seamless as possible. Is there currently a way to cut the whole ...

• Question
• automation
• cloud
• customer-portal
• jira-service-desk
• login

I am trying to customize email texts, that customers receive from the help desk. Much like in this discussion thread (no solution found): https://community.atlassian.com/t5/Jira-Questions/Modificati...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I would like to learn that how a Knowledge Base article & troubleshoot article can be linked with a current or past Jira ticket?   Thanks, Armagan

• Question
• issue
• jira
• jira-service-desk
• knowledge-base