Slack added comments are automatically visible to the customer

[alan_treston]

I've configured slack integration and it's working just fine. When people add a comment through Slack it's always a customer visible comment. I want the opposite behaviour (i.e. slack comments should always be internal comments). Is there a way to change this?

[Petter Gonçalves]

Hello @alan_treston

Thank you for reaching out.

We agree with you that the ability to select the visibility of comments added through Slack application to JSM/JSD issues is a crucial functionality.

That being said, we create the following feature request to implement this possibility in the official Jira and Slack integration app:

Comments sent from Slack to JSM are always public to customers 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let us know if you have any questions.