Community resources
Community resources
Jira Service Management
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Hi, I wanted to know what is the best possible way to display RCA for customers on any support tickets when a ticket is closed in JSD portal?
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Is there a way to add a "resolved" button to the emails to assignees? I'd like them to have the option to reply and say it was resolved with "xyz" and it close the ticket.
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I am trying to find the Jira database table that stores a scriptrunner custom field. We are calculating the time an issue is in one of the statuses of the projects work flow. Below is the script that...
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Hi there, We would like to use Jira Service Desk for our external technicans. Actually, they use another soft. And they can get the handwritten signature from the customer after their intervention. ...
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We have an issue type that is shown in multiple groups but, when the customer sends a request, the group isn't in any of the fields. Is there a way to show the issue group in the context fields of a...
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I've tried the guide here - https://confluence.atlassian.com/jirakb/configure-jira-service-desk-to-process-old-emails-806455097.html But the table does not seem to exist in my Jira DB: ...
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I'm setting up the Skill Yoga Help Desk and I have some questions. - How can I customize the cards in the 1st page of the help desk? - Do the customers need to login to Atlassian to be able to reac...
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Alright. Found a few threads regarding this, as well as Atlassians poor documentation in the matter. I am in a hybrid Exchange environment. But mailbox and authentication is done in 365/Azure. Wh...
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Hi Does anyone know which DB table holds details of request participants please? Many Thanks Vikki
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...nd/or memberOf limit. Don't know if this is true, maybe someone knows about this. - Cause of many objects and groups withing AD/LDAP we thought about to have just one or two groups where alle the r...
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I am also having a similar issue, I tried to delete the customer with the same API but getting this error { "errorMessage": "Customers cannot be removed from this service desk...
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Unassigned Candidate Support issues have been historically grouped in the "Waiting for support" queue. The unassigned issues are now being shown in the "Unassigned issues" queue and I have m...
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Hello, I would like to use parameters ( demande type, Workflow, SLA, ...) to create a new project. Is it possible in next-gen project ? In creation screen, I found a box to shared pa...
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I have a custom SLA to close an issue automatically after 1 day if the status "Çözüldü" is reached. SLA timer works properly, but the automation rule is not. I set the SLA timer to 1min to test it...
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First time new users open our portal, they need to fill in their e-mail address and choose "Login in using SSO". From then on it works perfectly. But is it possible to have it work without the init...
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- cloud
- jira-service-desk
- jira-service-desk-cloud
- sso
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We are currently trying to streamline our new starter process, this consists of a Microsoft Form the end users fill in via ms teams, via power automate (non premium) it then sends an email to Jira Se...
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how do you delete opsgenie
- Question
- opsgenie
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Hey everybody, we want to use a custom form to integrate with JSD Cloud and create Issues In the documentation of the REST API I have seen this option. This would be fine: https://docs.atlassian.c...
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Hi, is it possible to modify the ticketing widget? Such as editing the "Send Button" Text or automatically assigning an email address?
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Hi Team, Having a big challenge here. The built in 'SLA Goals' report shows us with a 65% response and 62% resolution rate which I can't seem to replicate in my own custom report. I...
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I am planning to use import/export feature to port my existing Jira Cloud Instance to a brand new Jira Cloud instance. The new instance will be used only temporarily to verify some gnarly data alignm...
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When a customer logs into the support portal and they view their tickets, there is ticket type, summary, portal, status and reporter - can I get 'assignee' added to this screen, so that the customer ...
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Hi Folks, In our work flow, once requester raised the request Manager approval is Mandatory. We are getting the manager from the AD. we are using Deviniti(Active Directory attribute Sync) p...
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How do I change the message that is sent to the customer the first time so that they start using the
Good evening, I am new to the jira help desk, it turns out that I created a project and sent the request to the client so that they could start using it, but in the email that arrived it said the fol...
- Question
- jira-service-desk
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I am looking for ideas and suggestions that would follow the "Jira" way to store Vendor/site information. My client has quite a few satellite locations. These are small sites with their own ISPs, ven...
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| 18 | |
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| Subject | Author | Posted |
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| 40m ago | ||
| yesterday | ||
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| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT |