Jira Service Management

In our company we need to allow clients to add request participants themself. As I see only internal users can add this field.  Is there any possibility to let clients to do it?

• Question
• cloud
• jira-service-desk

Hello Community!  Looking for anyone with experience in setting up Alerts from Azure monitor originating from a LogAnalytics query. Preferably using the payload created using the Azur...

• Question
• cloud
• integration
• json
• opsgenie
• webhook

Hi Dears, I have the following question, and I will explain it in the following steps: 1. An incident is created in our service desk project 2. I link this issue to another project and ...

• Question
• cloud
• jira-cloud
• jira-service-desk

HI, We have 2 products with pretty much the same name. When customers are raising tickets, they are being given the articles for both products, which is confusing the the customer, as they are two ...

• Question
• cloud
• jira-service-desk

Is it possible to change the colour of “Requests" button on the top right of the customer portal homepage? Thanks!

• Question
• cloud
• jira-service-desk

Is it possible to remove ‘Powered by Jira Service Desk’ at the bottom of the customer portal?   Thanks :)

• Question
• atl-orange
• cloud
• jira-service-desk

I have a custom field configured as a User Picker (Single). When basic users attempt to utilize the field on the form in the customer portal the field does not populate with names.   If I give...

• Question
• cloud
• jira-service-desk

Hi, I have a project IMP for communication with customers and it is living under JSD. I have 2 other projects DEVOPS and PM are living under Jira application. Assuming that the IMP ticket (ex. IMP-...

• Question
• cloud
• jira-service-desk

Hi, Our JIRA service desk receives questions from our customers.  Some of these questions involve exchanging example code.  The code is often much more than snippets that paste easily into...

• Question
• cloud
• jira-service-desk

  I'm currently doing integration with fresh service. using rest api( webhooks) for this I'm using my email address and security token generated by the site. this is work fine for postman web ...

• Question
• cloud
• jira-service-desk

I accidentally deleted a task I had in JIRA and am wondering if there is a way to retrieve it now that it's been deleted.  

• Question
• cloud
• jira-service-desk

First I would like to say thanks up front and ahead of this. (Quick background) We were using Spiceworks as our help desk and Inventory system prior to switching to JIRA. I am completely new to JIRA ...

• Question
• automation
• cloud
• jira-service-desk
• script

In our company we are already using jira software for tracking  the plan is manage every thing in one place. please suggest the process

• Question
• cloud
• jira-service-desk

I would like to set up my existing phone number for the call routing integration in Opsgenie. Is that possible? Under which circumstances? How would I approach this configuration? Or can I only hav...

• Question
• cloud
• integration
• opsgenie
• phone

We would like to know if it is possible to show a specific list of issues to servicedesk customers, who are reported by a specific group of creators. We have several employees who have a steering rol...

• Question
• cloud
• jira-service-desk

Please advise me which asset management system (plugin) allows you to associate a set of assets (from asset management system) with Organization from the Jira SD.

• Question
• asset-management
• cloud
• jira-service-desk

My director of IT needs to be listed as org site admin but it is currently under my account instead. I need this to be changed immediately.

• Question
• cloud
• jira-service-desk

Our team is in need of a report that will show all ticket behavior and how long it stays at a particular status.  I.e., ABC-1 Ticket Status -> Open -> In Progress -> Escalated -> In...

• Question
• cloud
• escalation
• jira
• jira-service-desk
• jira-service-desk-cloud
• +3 more tags...

Hi team, I have a customer Jon Doe, who belongs to Organization A and Organization B. On creating a ticket at customer portal, he only gets option to share either with Org A or Org B, but not both. ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi there, is there a proper definition, when exactly a project is shown in the <popular widget> or when a request type is shown in the <recent widget> of the customer portal? Whe ha...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to limit visibility of task for each team its my question to discuss. My bussines case: I will have a few ServiceDesk teams(Team1, Team2, Team3) Each team will have its own tasks Teams can...

• Question
• jira-service-desk

I run the support team for a multi-tenanted SaaS product and I'd like to transition to using Jira Service Desk for our customer help desk tickets. Is it possible to create a SSO using our database o...

• Question
• cloud
• jira-service-desk

Hi everyone, Further to https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post On an account that has been granted project admin per...

• Question
• cloud
• jira-service-desk

...ervicedesk-project-ui-plugin-3.16.11-REL-0002.jar installed-plugins/servicedesk-automation-then-webhook-plugin-3.16.11-REL-0002.jar installed-plugins/jira-servicedesk-public-rest-api-plugin-3.16.11-R...

• Question
• jira-service-desk

Hi One of our users has had a new laptop and can not remember her password to log-in to our service desk.  When she clicks forgot password does not receive an email, please can you help Regard...

• Question
• cloud
• jira-service-desk