Community resources
Community resources
Community resources
Jira Service Management
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Hi. Just to make sure I understood correctly: - Workflows are related to issue types, not to projects. It's wrong to say "The project has workflow X". The correct would be to say "The issue ...
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Update: I was using a test API key in "Suppress Notifications" mode for my tests detailed below. But my production service which already uses roughly the same code with a non-"Suppress Notifications...
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I'm looking for hands on training while I complete my courses to prepare for my business in the future of software and product design.
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I'm trying to set up a Service Desk request that can create a new project in Jira. I've written a REST API that can create projects, based on the following curl command: curl -X POST jira-server:50...
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Hi Team, I need help with the below scenario. We have a Zendesk account which has been integrated with JIRA account (Say A), and the integration is smooth and working perfectly fine. We have ...
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Hello, It is normal, that when I do an action, I receive the notification 3 minutes later? for example, somebody creates an issue at 17:15 in service desk, but until 17:18 I don't receive the notif...
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- jira-service-desk
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Hi. Please, how can I customize the text in the "call to action" button to create a new request http://prntscr.com/uzycqd ? Thanks! Gui.
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Good afternoon to all, I am writing to you as I cannot in any way remove users from my projects. I would like to do this because I would like to structure the support project as follows Support Pr...
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We are having issues where emails from reporters are not being added as comments. The emails are just sitting in the mailbox unread. The projects are setup such issues can be created via emai...
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Hi, I have set up an automation in a way that if I mark ticket as resolved, it will send an auto reply to a user with a satisfaction survey (5 star question) at the bottom. - That works perfec...
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Hi, i have project in Service Desk and i create schema in insight. How can i connect schema to project? I want to select object from schema in new task in JSD. When i try change "Linked assets" in ta...
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Hi, As of today workflow transition is not available for customers on next gen service desk, Though I see some official product pages showing it as "coming soon" https://support.atlassian.com/...
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Hello all! We've set some text for request descriptions and instructions but none of them are showing in the portal: Description/instructions set (both the same, checking if one of them appears an...
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Hi, I have set up an automation in a way that if I mark ticket as resolved, it will send an auto reply to a user with a satisfaction survey (5 star question) at the bottom. - That works perfec...
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Hi, We have problem in Jira service desk. Customer create issue one time. When we search we found a lot of issues with the same Summary, but with different keys. And agents from their side don't see...
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if daily processing time of automation rules are breached then the automation rules which are pending for execution are run in next slot of 12 hours or not. And this daily processing time is project...
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Hello everyone, my goal is to send Netcool Events to Opsgenie via an API. So that Opsgenie can alert the users wich needs to take action on the Netcool event. But if i wanna send an post request to...
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Bonjour, Je voudrais désactiver l'accès au servicedesk mais sans supprimer le projet suivant: https://insidegroup.atlassian.net/servicedesk/customer/portal/13 pouvez vous me dire comment f...
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One of our service desk is configured with an email of programming@sundanceusa.com. When one of our employees sends emails to this email address it does not create a service desk ticket/issue, howeve...
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We need an Insight Field on the Issuesso that it is derived from the Organization field: "Company Name" IN {{issue.Organizations.first.name}} Tried the above in a test field: Organization Details n...
289 views 0 0 Deleted user October 15, 2020 -
Hi, We are trying to set a custom outgoing email address for customer notification in JSD. Our organization is validated with GSuite and the domain we are attempting to use is associated with...
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Ich habe gehört, dass es möglich sei, beim Kauf von Apps/Plugins eine automatische Verlängerung der Lizenzen in der Zukunft zu erlangen. Daher lautet meine Frage ist das möglich und wenn ja wie?
- Question
- jira-service-desk
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After creating a webhook I'm getting a big JSON structure via POST. Is it possible to use a java Class/Bean from JIRA API to represent this structured object? I need to create a Java REST service ha...
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I am having a couple of issues with email integration. Tickets won't be created from an email Email replies get updated to a ticket is about 50/50 We use O365 for our email server and Mime...
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Im currently testing the jira service desk trial demo. Where can i get the email that a customers can start emailing issues and service requests to. They gave me this email but its...
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