Community resources
Community resources
Community resources
Jira Service Management
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Hello! I've defined an SLA like so – but it does not work. It's as if it was somehow not "published" (or not active) – we cannot see the new SLA on tickets. More configuration: ...
- Question
- cloud
- jira-service-management
- sla
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when i used a free trial with insight，the app page couldnt show anything，but waiting at ”Insight is loading. It may take a minute. Please hold on..”
- Question
- cloud
- insight
- jira-service-management
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Hello, I am facing the same issue. I can't use our email address. Tried the suggested steps. Nothing works. Do you have any other suggestions? Thanks
- Question
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I work from home with online businesses. This is how I became involved with Atlassian because I needed Trello. What else can I do with this program? I have been reviewing it and I am tryi...
- Question
- jira-service-desk
- jira-service-management
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Hi there, made project for charity organization who helps people in need (the ones who got hit by earthquake, floods, poor and similar). Jira Service Management is perfect fit for raising tickets b...
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I have a filter and I want to only give access to this for everyone in my company. However next to My Organisation it says "Any logged in users on bXXXXXXXXXX.atlassian.net. If I choos...
- Question
- cloud
- jira-service-management
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We have a JSM service project which has a Help Center portal: a URL where customers can go to login and submit technical support tickets. We don't want to have unrestricted open access (https://suppo...
- Question
- cloud
- jira-service-management
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Hello I registered a webhook for when an issue is created, but sometimes when I refresh the issue-view page, the webhook is re-registered, and the entries are saved into my database severally. Pls,...
- Question
- cloud
- jira-service-management
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Would like to send an email to non jira user while adding a note against an issue
- Question
- cloud
- jira-service-management
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The Confluence article page was added to the Jira Service Desk as a knowledgebase article. Some of the clickable URLs on the Confluence article returns a 404 page when accessed via Jira Service Desk....
- Question
- cloud
- confluence-cloud
- jira-service-management
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We are experiencing an issue where recently any replies to a service desk comment notification from an email address that is not associated with a customer are creating new issues rather than a comme...
- Question
- cloud
- jira-service-management
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Good afternoon, I need your support to import a total of 50,000 incidents to jira. Is the number of incidents to import limited? Waiting for comments
- Question
- cloud
- import
- incident
- jira-service-management
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Hi, While trying to access the customer portal only, the login option appears for the customer on the login page. The user can't switch for signup from the login page. We have even enabled the pub...
- Question
- cloud
- jira-service-management
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We send automated tickets from one of our ERP systems to Jira Service Management via email. The text in green is what we send but recently we've started seeing transparent images embedded before and ...
- Question
- cloud
- jira-service-management
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Hi, We have modified our customer support page for one of our project according to our usecase and we want that whenever a new project is created by an api call, then that specific customer suppor...
- Question
- cloud
- jira-service-management
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We are using the built-in SLAs (see https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html – our URL is https://behavox.atlassian.net/jira/servicedesk/proje...
- Question
- cloud
- jira-service-management
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Is there an API that I can use to submit a request to a Knowledge Base and get back the same list of KB articles that JSM gets? I don't want to simply search Confluence - I want to know programmatica...
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We would like to disable the comment option after 5 days of ticket closure. We are able to disable comment option using "jira.permission.comment.user" transition property. But we want to allow...
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I need to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. There is a field which one is populated with an unique identifier for both iss...
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Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empow...
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Please check the highlighted area (in red box) in the screenshot where the actual SLA is there in black box but the time to resolution window keeps on ticking and its not stopping at all. Plea...
- Question
- cloud
- jira-service-management
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We have a lot of automated tickets coming in from our clients. As they are automated the structure always is the same. It would be great if I could create an automation that fetches the information ...
- Question
- cloud
- jira-service-management
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Hello! Suddnely and without any change/update in the server, the units in one of my reports in determinated project, have changed from hours to months. I attach some images to make it clear. Curre...
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Hi All, Currently I'm trying to import existing tickets from our in-house build ticketing system into Atlassian ServiceDesk. Got it sort of working users/organizations seem to work through the REST...
- Question
- cloud
- import
- jira-service-management
- json
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I am trying to create and upload a jira connect app,can I do it with my pyhton instead of javascript,procedure with js is mentioned here https://developer.atlassian.com/cloud/jira/platform/getti...
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Atlassian Community Events
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| 32 | |
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| Thursday | ||
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| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST |