How can I add administrative user for a customer organization only

[Tim]

I'm not sure if I'm mixing terminology here but I'm not sure if this is a support feature or not. I run an MSP with a single client right now but with plans to expand soon.

1. Is mixing multiple clients (businesses) in the same helpdesk and separating them as organizations wise, or is there a better practice?
2. If these customers are sharing the same project, is it possible to promote an admin for each organization so they can see all tickets opened by users of their org? Will they need to be a 'Service Desk Team Member' or can they remain a customer without consuming a license?

[Jack Brickey · Accepted solution]

1. I do this from several JSM projects (external customers). I prefer this if a) the agents largely are the same and b) the service is basically the same which results in common Request types.
2. No, the project admin is at project level not Organization level. Project admins must be licensed users and may or may not also be an agent for the project.