Jira Service Management

When I create a ticket as an admin/agent, the customer does not receive a mail about the process, even when I address the comment in the ticket to the customer. I checked the settings several times b...

• Question
• cloud
• jira-service-management

Hi, I created an automation rule. When a JSD ticket is created, I want the agent to assign it to a colleague (Developer). After that, there should be created a linked JIRA ticket automatically.&n...

• Question
• cloud
• jira-service-management

Hello Please, is there a way to update the name and description of a custom field programmatically? Or better still, is there a webhook that is triggered when a custom field is updated? Thank you.

• Question
• cloud
• jira-service-management

Hi,  I am getting this error while setting up default email account. the account is accessible. What is Application specific password here? regards Vijay  

• Question
• cloud
• jira-service-management

I am new to Jira and we had some help implementing a new Jira Service Management (Cloud) project.  After the implementation, I have removed the account that was licensed to create the project.&n...

• Question
• cloud
• jira-service-management

Yes, I am new to Jira and the Jira Service Management. I need to add a field to the Agent Create issue screen.   In my Project I have: Projects/ProjectA/Project Settings Screens List o...

• Question
• cloud
• jira-service-management

Hi,   Am I the only one struggling with the JSD workflows? I don't understand the diagrams and edits. Current situation: When a new ticket is incoming, it receives the status: Waiting for sup...

• Question
• cloud
• jira-service-management

Hi, When an alert is created in opsgenie, a corresponding Jira Service Desk (cloud) ticket is created. The reporter is an agent I created in jira for this specific purpose.  When a human agent...

• Question
• cloud
• opsgenie

I'm getting a CORS error in browser after calling a REST Api from a ReactJs/NextJs Application

• Question
• cloud
• jira-service-management

Does "User Profiles for Jira" allow you the option of adding a secondary "alias" email address for a customer that will be recognized when someone updates or creates a request via email using either ...

• Question
• jira-service-management
• jira-service-management-server
• server

This just started happening a couple hours ago. When I go to an issue, I briefly see the issue before I see the following take up the screen instead. I haven't found anything w/ that error code....

• Question
• cloud
• jira-service-management

Hi Everyone, I created a request portal using Jira Service Management. I then also added the customers, as that specific portal is for internal users only. When a request is submitted, it defaults t...

• Question
• cloud
• jira-service-management

Hello there, Can I create separate forms for customer groups? For example, a customer group can only see the Request type assigned to it, etc. Or what can I do so that customers can access and see...

• Question
• cloud
• jira-service-management

I need to parse the summary of issues created by an automated system in order to determine routing and SLAs. Is there a detailed page or doc that is good reference for working with regex and smart va...

• Question
• cloud
• jira-service-management

Hello,   I would like to show a link to my customers based on an input in a dropdown-list, before they create the issue. Obviously an OnChange-Listener in JavaScript comes to mind and I've alr...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello Please, how do I get a site url, with which I will be able to make api calls, and database entries specific to a particular site.

• Question
• cloud
• jira-service-management

We're migrating from Zendesk to Jira Service Management. In Zendesk there is a function that suspends requests sent by e-mail from senders who are not customers. It creates a request object but lea...

• Question
• cloud
• jira-service-management

Hi,  I've been catching up on the JSM webinars and spotted the categories on the left hand side. My project doesn't have those and I can't find the settings to add them. Can anyone point me in ...

• Question
• cloud
• jira-service-management

How can I send an email every 24 hours to a client external to Jira, with a field called "Customer Email" and also that it depends on an "Attachment Field" and that it does not have an attachment?

• Question
• email
• server

Let me start off by saying, I reached out to Atlas CRM and they told me to contact Atlassian support. Also, I am still currently running the Free version, as I am still testing to see if these produc...

• Question
• atlas-crm
• cloud
• jira-service-management

Hi, I created an HR project from the template in Service Management. I understand that I can select different forms for an Oboarding request or make my own. Eventually I will probably do that. &nbs...

• Question
• cloud
• jira-service-management

Hi All   Trying out opsgenie for the first time. Is there a way to send out the on-call schedule weekly to a 3rd party ourside of your org. or a way to automate to send to another Support Te...

• Question
• opsgenie

I am an absolute beginner in Atlassian services and I have a very basic question: will I have to pay a monthly fee for the maintenance of my clients and leads who use our knowledge bases linked to ou...

• Question
• cloud
• jira-service-management

why columns selected = 2 ? I select "Reference" only  

• Question
• cloud
• jira-service-management

I have adjusted all texts in the customer notifications, but these are not sent to the customers, but some standard texts. So far, it has always worked that the changes were adopted and the customer...

• Question
• cloud
• jira-service-management