Community resources
Community resources
Community resources
Jira Service Management
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Hello, We have 3 security levels say A, B, C in our service desk project. We want a possibility for the service desk agents of any security level to be able to transfer a jira ticket to any other se...
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Hi there, I'm trying to figure out how could I help some customers to use basic API calls. When I run this one on the browser: <jira-home>/rest/api/2/search?jql=resolut...
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Is it possible to show Request type AND Issue type to the customer? We want to show Issue type in the list of All (or my) requests to the client. And if Issue type is New Feature, we want to s...
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Greetings. I'm working with a customer who is migrating over from Zendesk to Jira Service Desk. That process is already underway and I am joining mid-stream. Like all other projects of this nature, s...
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The 'red padlock' for changing issue security seems to have disappeared from my tickets - it was there until recently and I don't think I have done anything. Has anyone else experienced this?
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Hi, I was wondering what is the best way for agents to mark Service Desk issues so these will be reviewed by the product team. They don't need to assign them, I just want to be able to filte...
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No portal ao abrir um ticket do tipo incidente a opção de mostrar informações fica ativa, quando o ticket é aberto como modificação esta opção de mostrar informações some da tela, poderiam ajudar se ...
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I m preparing Finance service desk project & for which i need to add Geo field in each service request. Customer will choose region based on which an ticket should automatically assign to respect...
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Still see Done cases on the queue and I'm getting a weird pop up says "Queue data may be outdated, we are unable to refresh the queue data, check your internet connection". My internet connection is...
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Hi! I am in the process of an incoming call integration setup for my team. Since we are a swedish company i would like to claim a swedish number, when i try to do that however it instructs me to cont...
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Is it posible to set other DKIM records to connect Jira Service Desk in order to use a own email address for responding to tickets?
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Hi! I'm trying to create a automation rule for a certain type of issues based on the time. This should be a Scheduled task. When I tested with {{cf[10100].dayOfMonth}} = {{now.dayOfMonth}} or wi...
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Trusted permission have set for both user and other setting is the same but only one user can see approval but another cannot see approval button. Can i know why?
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Hi How do we remove the report access from our service desk agent users
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Hi We want to be able to pull a report from our Jira Call logging system We found the reports section but the reports that I am able to create are only graph based reports We would like to create ...
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Hello, i've got a error after trying to edit or Restore pre-installed templates can you help me ? Screenshot on attachment. I uninstall and reinstall the product i've got the same error. Tha...
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Can I give different permission for difference level like staff request a laptop, supervisor approve and then manager approve then go to Procurement to approve purchase.
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Behaviours mapped to the "Use Service Desk mapping" type on a CheckBox custom field still displays "optional" in the customer portal whenever calling setRequired(true) on those fields Related i...
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Hi i have created a new project. With basic kanban (To do, pending, in progress, done columns) My target is that a ticket is opened automatically when a person send an email to an email addre...
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Hi i have created a new project and kanban. I need 2 things. How can I have that only some users can access to the helpdesk servicedesk and see this new area where open tickets? Example I have a l...
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As an organisation we have decidd to migrate to jira from our current ticketing tool... How can i import all the customer data i have in an excel to Jira
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Hi, we have Jira Service Desk and Confluence installed on local servers. But it seems that some data are saved (scheduled) om my computer and this take a lot of space on my computer. I want to add th...
347 views 3 0 Deleted user October 21, 2020 -
How to get all my ticket result in excel with month
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I want to update my standard Jira Service Desk Escalated queue to include the sprint value for a linked Jira ticket. Can anyone assist and advise if this is possible? I've added in ...
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Hi, I'm new to Jira Service Desk and trying to learn the ropes. This forum is a great resource.
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