Can't assign agent to tickets

[Chris Johnson]

I have a user "Jawahar" that has been given the role of Service Desk Team Member, but when I try and assign a ticket to him I get the following error.

What am I missing?

Thanks,

Chris

[Mikael Sandberg]

Does the user have access/license to JSM? Any user that you want to assign tickets to in a JSM project has to be an agent.