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I have created an automated response to reply to/acknowledge the customer when a Sev 4 is created. It current generates as son as the ticket is created. How can I delay this automated response for 60 seconds?
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You can achieve the use-case by using much complex rules in Automation for Jira ( setting & clearing custom fields and running scheduled job every minute or use Zapier + webhooks ) but at the end of the day these are complex rules .. Also you dont want a scheduled trigger running every minute which will consume all of your executions
Current state: automated response to customer generates/sends immediately after the ticket is received. The customers knows it was not sent by an actual person in this case because the reply was instant.
Desire state: I want to generate/send the automated response roughly 60 seconds or so after the ticket has been created.
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Current state: automated response to customer generates/sends immediately after the ticket is received. The customers knows it was not sent by an actual person in this case because the reply was instant.
Desire state: I want to generate/send the automated response roughly 60 seconds or so after the ticket has been created.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.