Community resources
Community resources
Community resources
Jira Service Management
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Hi, I need to find issues that have no time logged on them. timespent is EMPTY doesn't work, this is an issue returned by query using this parameter: My JQL: project = "SD" and ...
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We are using Jira Service Management as the help desk for B to B. Our customers want the following features. And for No.1 I believe that the current JSM can support it. But for No. 2 and...
- Question
- cloud
- jira-service-management
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Why does a deleted user email fail to be received in a Jira service desk project that has 'Anyone on the web' customer permissions to it? We have a few people that were not supposed to have Jira u...
- Question
- cloud
- jira-service-management
- log
- project
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Our help desk likes to be able to add an internal comment on an issue for anyone in the company. However, when they @someone, it only brings up a limited subset of people, mostly agents, and thi...
- Question
- cloud
- jira-service-management
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I created a workflow with 3 approvals one after the other. Second person should be able to approve only after the first one approves and the third person only after the first and the second person ap...
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Hi Guys, We created different service projects and added customers into each service projects respectively. However, when our customers logged into their portals they were able to access every...
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Ever since I upgrade to Jira Core build 8.14.0 and Jira Service Management 4.14.0, we are unable to update or make any changes to issues within the queue. When we you click on log issue or comments o...
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Hello, we have a JQL statement for our weekend oncall tickets however some appear to not hit the criteria necessary. Wondering if this statement is correct for reaching all tickets on Saturday & ...
- Question
- cloud
- jira-service-management
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Hola, quiero modificar los tipos de solicitud del cliente para mejorar el formulario y no me permite, saben qué tipo de permiso necesito en este caso? . Gracias!
- Question
- cloud
- jira-service-management
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Hello, Is there a built-in functionality or add-on for supporting shifts and shift changes in Jira service management, e.g. assigning agents to shifts, reviewing open issues that are not assigned to...
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Unless you tell me otherwise, I can think of no reason why the agents on our HR help desk would need to use or even know what GIT is. Is there a way to hide any reference to that?
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Hi! I have a question related to CSAT: It is collected from Reporter & Customers involved (no other options, unfortunately) - who are these "customers"? I tested and JIRA is not asking feedback...
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Hell, I have bee trying to set the approver field by using the custom field ID along with an account ID and have tried user name an it is not working to set the approver during create. ...
- Question
- cloud
- jira-service-management
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Gegeben ich logge mich als Kunde im Service Desk ein und klicke oben Rechts auf Anfragen und dann auf meine Organisation, um mir alle Tickets anzuschauen. Ist es möglich, das ich in dieser Übersicht...
- Question
- cloud
- jira-service-management
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I added an wrong mailadress (typo) to my customers. This adress shows up in the customer-list of my project, but not in Projekt Settings -> People Any ideas, how it's possible to delete this entr...
- Question
- cloud
- jira-service-management
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Hello, We have a customer that developed a security threats management system to which Security Operation Center users log-in and respond to the threats. They would like the system to integrate wit...
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I need to create alert in the Opsgenie when creating an incident in the Service Desk Management, how can I do this? I use cloud Service Managers Management
- Question
- opsgenie
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I would like to know how I can create reminders for my JIRA assignees to be notified about closing JIRAs via email. This way it is possible to close all JIRAs within the given SLAs and achieve good c...
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Good morgning, I would know if is it possible to activate automation from an email that is not related to the opening of a request? To be clearer, e.g: I got a request with low priority but I want to...
- Question
- cloud
- jira-service-management
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Hi dear community! Recently, there has been a problem that the issue is not updated after making any changes by another project user. For example, the status was changed or a comment was wri...
- Question
- cloud
- jira-service-management
- refresh
- update
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We have used Jira software for 4 years and we're going to switch to the Jira service desk program recently. However, we notice if the Jira software account was deleted by the admin, then the user wi...
- Question
- cloud
- jira-service-management
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I'm having an issue where the Customer Notifications will not let me "Revert to Default content" as when clicked it wipes all text and then shows an error to enter content or revert to default....
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Hi, We're using JIRA Service Management Cloud free plan. Our trial is about to expire and I'm curious if we need to purchase a license to register our site to Atlassian? If yes, how can we do that, ...
- Question
- cloud
- jira-service-management
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Hello everybody we are importing now and came across a problem that when importing each user is sent a notification, for us it is a problem. I found a solution description here - but i can't di...
- Question
- cloud
- jira-service-management
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I have full permission as my co-worker who has access to create objects for the Insight app in computers. I can create objects in the other inventory such as network equipment, monitor, & m...
- Question
- cloud
- jira-service-management
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