Is there a way to get automation to ignore transition validators?

[Stephen Solomon]

I'm trying to make a "quick ticket" type that allows my techs to just make a fast work log for a couple common issue requests like password reset requests made via phone call and restarting a specific server that crashes all the time. I want them to be able to just make the ticket with a bit of basic information and let automation close it out without them having to go through all the transitions to close it. 

For typical tickets, I have a few validators when transitioning a ticket to in progress and then to resolved. I want automation to be able to ignore those validators and just set a ticket directly to resolved upon submission.

[Nic Brough -Adaptavist- · Accepted solution]

There's no explicit way to do this, but you can do it indirectly.

Create a second transition that mimics the existing one, has no validators, but has a condition on it like "can only be done by <user x>", then run the automation as user X and use the new non-validated transition.

Oops, sorry, I forgot - you can also tell it to go direct, doesn't have to be an exact copy and series of jumps through the workflow.

[Stephen Solomon]

Yeah, this works. I used the "hide transition from user" option instead though. Lets automation transition but my techs can't see the transition to select it.

Thank you!