Jira Service Management

Hi. We use the JIRA Service Desk for our end user support. Everyone on the IT team (there are 3 of us) is supposed to get an email notification when a new issue is created.  2 of our team are ge...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hi guys. I use Jira cloud (Jira service management). I need to get information from my custom fields and auto-put this information for summary field when i great issue.  Thanks in advice. &n...

• Question
• cloud
• jira-service-management

Now i have to click on each resource or group that have more than one access right.

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

• Question
• cloud
• jira-service-management

Hello Team, i have a problem receiving any of the email notification from the ticket system. All other emails from external or internal senders arrive in my mailbox except all email notification fro...

• Question
• cloud
• jira-service-management

I am looking at using JIRA service management for a support team and have a few requirements that would need to be filled. They are listed below, please let me know if you know of any answers. &nbsp...

• Question
• cloud
• jira-service-management

Hi  I have configured notifications and emails are being sent on our behalf using ithelpdesk email address but not DKIM signed. We have configured DKIM Setup on DNS register and on validation ...

• Question
• cloud
• jira-service-management

We currently have internal and external stakeholders making requests to an email address connected to an incoming mail handler on JIRA that creates/updates tickets on our project. We would like...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I cannot get the syntax working to automate JIRA. I am trying to automate the request type to be changed automatically depending on the summary of the ticket. For example, in a ticket that has the w...

• Question
• cloud
• jira-service-management

Hello, I´m unsing an automation to set the expiration date of the issue, using the function PlusBusinessDays, but I need to exclude the holidays/public days . I added the holidays in the calendar. B...

• Question
• cloud
• jira-service-management

I recently set up a Service Management project.  I am set as an admin on the project and I have added several Service Agents.  When we started getting tickets, we noticed none of the Servic...

• Question
• cloud
• jira-service-management

My boss liked Jira, but he chose the Service Management version... It's close, but a few differences I've noticed from what I've been trained with. What is this for, vs Software?

• Question
• cloud
• jira-service-management

Hi Community, I want to develop custom reports. In my department I have 6 teams, I would like to report week on week on the following: For each team, how many tickets did they get assigned, how ma...

• Question
• cloud
• jira-service-management

We are a MSP using Jira, and i need a way for customer to submit, edit, and check the status of a ticket

• Question
• jira-service-desk

Hi, Is there a way to hide component values? Some components we have in JIRA are no longer in use but we still need then to report on older issues. It's looks like I only have the option to de...

• Question
• cloud
• component
• jira-service-desk
• jira-service-management

In Settings/Users, the unverified users show me the options to "Re-invite" user... i want to re-invite users via API, is it possible?

• Question
• cloud
• opsgenie

• Question
• cloud
• jira-service-management

I can not for the life of me understand why i can not link insight to jira asset management.  I need help.  Even tutorials im watching don't line up with what im seeing.  please help.

• Question
• cloud
• jira-service-management

I have an increasing complex integration between Opsgenie and JSM.  I was able to configure the integration per the documentation and when I create an Opsgenie alert, it will create an JSM servi...

• Question
• comment
• jira-service-management
• opsgenie

Hi There, I wonder how I can add an (expected time to resolution / Time to resolution) field on a Jira service desk ticket to be viewed by the reporter  

• Question
• cloud
• jira-service-desk
• jira-service-management

Hi,   Is there aby way to add new group level hirrehy for Jira Server? So that a user could choose category, than choose subcategory and only then create a request.   I found such featu...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

...he seperator string of each part) HttpURLConnection connection = (HttpURLConnection) new URL(finalUrl).openConnection(); connection.setDoOutput(true); connection.setRequestProperty("Content-T...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, i try to manage my services in Opsgenie with Terraform. We try to manage everything possible as code and Opsgenie is one of the tools we'd like to configure with Terraform because there is an...

• Question
• cloud
• opsgenie

Hi there, Some doofus (no names) deleted all of the SLA reports from my service management project.  Where can I find out how the standard SLA reports are defined so I can re-enter them? Thanks

• Question
• cloud
• jira-service-management

Hi We currently have one issue type "Log a Request" and only users within the organisation can view all issues logged by others users within the same organisation. We now want to create another iss...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server