OpsGenie Priority Level and JIRA Service Management Priority

[Peter Yiu]

Hi,

Is the OpsGenie Priority Level and JIRA Service Management Priority the same?

I am trying to set a trigger a Highest Priority Issue in a JIRA Service Project to OpsGenie so it will fire off an Alert.

Thanks,

Peter

[Chris Thomas]

OpsGenie and JSM priorities are not directly linked.

If you just want a JSM ticket with the Highest priority to send an alert to OpsGenie you can modify the JQL in the webhook.

project = XXXX AND issuetype = "Incedent" AND Priority = "Highest" (Not true JQL, just an example).

If you do want the JSM and OpsGenie priority types to match, take a look here: How do I match JSM to Opsgenie priority level?

[Peter Yiu]

Hi Chris,

Thank you. I've managed to upgrade to Premium to get the phone calls.

According to the system the following JQL gives me a valid checkbox for the syntax

JQL: project = "Test Support" AND priority = Highest

However it DOESN'T fire off a notification

*~*

When i simply reduce it as the below, it works:

JQL: project = "Test Support"

The priority filter looks simple enough. not sure what is causing the issue

[Chris Thomas]

This is the code we use, only the project name replaced:

project = "XXX " AND "Request Type" = "Desktop/Laptop support (XXX)" AND (priority = Critical OR priority = Highest OR priority = High)

The only thing I could think of is your priority scheme is off. Maybe you are selecting critical and you think that's highest?

You can also check the logs to see if Jira is sending the webhooks. In Opsgenie that's under Settings - Logs.