Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian team, we're evaluating the Jira Service Management since last week and we're already using Atlassian products since several years. Today we've tried to setup a workflow with approval w...
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I'm trying an automation that automatically closes issues if it's in a certain state (open) and hasn't been updated for a certain number of days (14d). When I run the automation, I get an er...
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I chose the free trial plan but still it's showing me standard plan and a warning with expiration time need to change this back to basic free jira plan
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Since few days, I can't access to my customer access parameters in my service desk project. And the customer portal is on error with a 403 Forbidden. Someone can help me ?
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Am I right in thinking that this can only be done once you are on a paid version. Same as setting permissions / restrictions. Thanks
532 views 7 0 Deleted user July 8, 2021 -
Hi, I am using Jira Service Desk 4.13.3 and I am experiencing some weird results and would appreciate some assistance. The following two endpoints do not yield the same results based on per...
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Dear all, we are evaluating the integration with opsgenie and dynatrace. So far all is working ok but we have a question based on the Dynatrace Webhook v2 integration. Does that integration is bid...
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Hi I am not suggesting the answer but I am posting my problem in service desk project. I see wrong reporter after I created a request to our service team. Here is the background information. I crea...
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Hi, after we closed the submit ticket, all of the history have been disappeared, may I know where can we look back the history of all closed ticket? (after click done, all ticket cannot be found)
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I'm trying to add any new field to our resolution transition screens that are already associated with our existing workflows in place. I was using all the default workflow and screens before and thi...
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I am working on an automation for a Jira Service Desk project called ISSM that we are using for Vendor compliance management via "Service Request" tickets. At the beginning of every month, I would li...
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Hi, I'm setting up multiple teams in Opsgenie (DevTeam1, DevTeam2, ...). Within a single team, they might have different slack integration to be able to send specific alerts to different Slack chann...
1,408 views 2 0 Deleted user July 7, 2021- Question
- opsgenie
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What are the official Jira Service Desk for the following below: Change Incident Problem Service Request Thank you! Sabrina
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Hello , We have added the attachment through the jira normal view(without customer portal) and the attachment is not visible in customer poral. When i added the attachment through t...
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Hello, My company uses Testrail for Jira Software projects. In a previous Atlassian Community post, I found a suggestion for each project to be selected manually. I prefer to create a script for Tes...
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So we are in the process of migrating to Jira, but I can't figure out how to make a field required within the ticket. What I would like to do is when a user resolves a ticket they must input a resolu...
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HI, I want to generate user access report for Jira and confluence. Could you please suggest me how to get those?
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how to implement length check on custom field in JIRA Cloud
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We have a rotating weekly on-call schedule and a separate rotating weekend schedule in our IT team. I'm trying to find where I can edit the email that's sent that alerts that they're about to be on a...
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- opsgenie
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After attempting to add a customer to a project, we get the following error message: Successfully added 0 customers. The following customers could not be added: a*****@o****.com ...
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Hello, We have a web page created with WordPress in which we want to embed the JIRA access, so that when they access with the JIRA username and password, it will redirect them to a specific section ...
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Hi! I have 2 custom fields (custom_a and custom_b) that I use to validate a transition but I don't need to have both of them set at the same time. Ex. If custom_a is set or custom_b is set...
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Does anyone know if JSM provides a drill down capability at the service desk queue level. Looking to have main issues with subtasks but would like the subtasks to be hidden in queue with ability to d...
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Hello! I have added post-function Resolution = done in workflow for final status, ticket is changing Resolution = done, but on customer portal there is no resolution date for user, only creation d...
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Hi I am looking for the easiest way to configure Opsgenie to auto close an alert during working hours, but push an alert to the on call teams during out of hours please. At the moment we have...
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