Best practice service case management

[Sachi]

Hi community members

We are about to use JIRA for extended partners including partners and suppliers to handle any issues/enquiries across the organisation. Please point me to useful tips and good articles to optimise the use of JIRA Service Management solution. Thanks

[Alex Koxaras -Relational-]

Hi @Sachi 

In addition to what @Jack Brickey told you, I would also tell you to read the following:

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-jira-service-management/
• https://www.atlassian.com/itsm/service-request-management/how-to-build-a-service-desk
• Read this pdf
• And search the web for ITSM best practices

Hope all the above will help you!

[Sachi]

@Alex Koxaras -Relational- Hi Alex, thank you really for these links!

[Jack Brickey]

Hi Sachi,

you might start with the documentation- https://support.atlassian.com/jira-service-management-cloud/resources/ 

Here are some YouTube videos that offer intro to JSM - jira+service+management+tutorial 

if you have some specific questions please feel free to inquire here.

[Sachi]

@Jack Brickey Thank you, Jack. Will read it through and get back to you with more enhanced questions! :)