Community resources
Community resources
Community resources
Jira Service Management
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Hello all I have an employee-only helpdesk instance, where all users opening the URL are being redirected to SSO via the resolution SAML app and automatically signed in with their company account - ...
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I want to allow user to submit support tickets by email. I have this working but the whole email content appears in the newly created ticket/request as one body of text under the label Description ...
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Is it possible, when a new ticket enters the queue, as well as during a re-open and when the user replies to his ticket, that this ticket is then marked BOLD or highlighted in the queue? That way you...
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I want to see the create time fix like the same how the create date from an ticket in the Queue, for the moment I see it only when I swift with the mouse over the create date.
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We have a few automations, we only started to use Jira in July and have found some of the automation are conflicting with each other. For example, we created an round-robin automation for th...
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Hello, I've configured an SNS topic for when a cloudwatch alarm triggers an "Alarm" state. I can receive the alarm in Opsgenie, but if the alarm state changes to "OK" the opsgenie aler...
- Question
- opsgenie
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Yes, I've tried: adding customer portal url as shortcut to home screen (android) - ok, but not awesome jira cloud app - it doesn't seem to be build for customers JSMobile - Service Management Por...
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Hi Everyone, Good day. I am trying to figure out an automation rule that will close issues between projects. The scenario is that 1. We have 2 projects, 1 being a Service Mgt project the o...
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Hi, I have this sweet process creating a bunch of subtasks, assigning them to folks and adding due dates. The problem is, in my subtask window of the issue, I cannot figure out how to get the due da...
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I am interested if others have been able to utilize the change management features of JSM to allow "approvals" in JSM that then initiate a CD Pipeline in ArgoCD.
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Hi, In my JSM workflow, after an incident is fixed, we move the status to the customer in order to acknowledge/accept the incident is fixed. Technically: We move the ticket to "Awaiting Customer App...
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How to restrict a cascading list in a custom field in Jira Service desk I have a custom field Report issue and a bunch of cascading list options. On my customer portal i do have various...
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We need to add to our SIEM solution (IBM QRadar) all plataforms. How we can configure JIRA to send all security events to a SIEM solution, or how the SIEM solution can pull for the security events.
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Hi So we are using Jira service desk We have a few issue types default being Support We want to have a few issue types to have separate workflows When I change the Issue type to New f...
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I have tried searching the Community (and Google) for this exact scenario, but have come up blank. Illustrating an example (names changed for security): One of our OpsGenie alerts periodically...
- Question
- jira
- jira-software
- opsgenie
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Hi all, I went through this https://confluence.atlassian.com/adminjiraserver083/connecting-to-an-ldap-directory-976767707.html To connect Jira to my active directory, but can't find the section...
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Hi there, Totally new to Jira so looking for some advice and some answers from people who know what they are doing :) As a business we have Jira Standard, someone, somewhere along the line (d...
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Is there API support use for the OpsGenie free trial version? I have noticed that when I make an API post call to https://api.opsgenie.com/v2/alerts or https://api.eu.opsgenie.co...
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In the Jira Service Desk portal, I have an autocomplete field that will populate other read-only fields. I then have another read-only field that will generate a positive or negative response based o...
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Hi All, Good day. Need some advice here, I am currently troubleshooting the follow automation rule (it seems simple) but I can't seem to have it worked. I know the scope is actually within JI...
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Is there a way to keep / save the filter for Alert Analytics? Currently it defaults to last 7 days. For example, would like to have keep it at annual view so that the team can ac...
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Hello team...I am trying to run a report that will include the reporters email addreswess...when I run report I cannot seem to get a field that will show the email address (I have tired reports email...
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Hello Community, Atlassian folk. I wonder if this has been reported previously In our Jira Cloud, we have installed some custom apps (there is one forge app, and one Atlassian connect app. These ap...
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Hello, I'm setting up an ITSM template and would like to know if there is any extra cost to use the Insight CMDB? Many thanks. Gabriel
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Hi all, In JSM there is no out of the box functionality for assignment group. This is standard in almost every other ITSM that I've worked with and it amazes me that this isn't already part of the...
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| May 29, 2025 11:41 AM PDT | ||
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| February 24, 2025 1:07 PM PST |