Community resources
Community resources
Community resources
Jira Service Management
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...etIssuesInEpic(epicLink) if ({ !issue.get("Epic Link") || issue.get("Epic Link").getAsString("status") in ["Done","Cancel"] }) return true else return false But, for some reason, isn't work T...
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We are having issue with duplicate tickets in your Jira Service Desk queues and we would like to know is it a way to identify the duplicate issue tickets in our Jira service desk. Please do let me kn...
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When creating a new jira issue from a Jira Service Desk ticket, the contents of the description field are getting copied across from the ticket to the issue but the display is warped - displays with ...
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When a service desk issue is resolved we send an email to the customer, as one would normally do in a service desk project. However, is it possible to make a rule to not send it to a particular custo...
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We use Automation for Jira to email different tickets over to a third party IT company. Randomly the rules started failing saying "Failed to send to the following e-mail addresses multiple times". If...
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Great day. I read the tutorial from this link: https://confluence.atlassian.com/adminjiraserver073/specifying-field-behavior-861253403.html but I still can't configure my need in the system. I need ...
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Hi community! I'm hoping someone can answer this one for me as I'm at a loss on what permissions needs to be set in order to allow this. I'm running into an issue where my regular users...
364 views 1 0 Deleted user June 30, 2021 -
It may be normal and I just don't know why. I made a new article today. If I search from help desk a couple of words I know are in the article, help desk found it. But same text in widget didn't off...
351 views 5 0 Deleted user June 30, 2021 -
I receive emails like «James Dean» Accouting@company.com I need to change the name from «James Dean» to «Marilyn Monroe» since my correspondant has changedbut the company is the same. H...
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So we had 2 alerts created for the same issue. These were triggered by the JSM integration for Jira update. The background on this issue is a bit chaotic so I'm not worried about this but it would b...
- Question
- opsgenie
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Hey together, just a quick question for you experienced Jira admins: We have a Site for IT-Support purposes. Multiple projects inside, all IT, service desk, e-commerce, process mana...
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Is there a possibility that when categorizing a ticket, it will automatically be assigned/directed to a solver group referring to the item to which it was categorized?
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After upgrading to JSM Data Center 4.17.0 (which bundles Insight 9.0.7), all of our Insight automations which rely on the the Groovy HTTP Builder library (http-builder-0.7.1) to communicate with exte...
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One of our customers would like to create issues in their Service Desk project through the REST API. I tried to simulate this by inviting a customer to a testing project, creating API tokens for t...
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Hi there, I'd like to ask you about how to restrict user to see old project from their Portal account (customers ). Currently they have a new account, related to new projects. I've remov...
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There are 2 locations within Jira Service Management (server version) where I can set Customers. 1 - Customers on the left sidebar under Queues. I know this list is driven by the setting used ...
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A common question we get from people familiar with Insight on Server/DC is when will will Insight for Cloud support the ability to dynamically filter Insight custom fields. Well, good news! Filte...
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fails to process Scheduled Jobs automatically version：Atlassian Confluence 5.6.6 Scheduled Jobs Manual operation run Flush Index Queue network：https://www.***.com/admin/scheduledjobs/runJob....
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I want to put restrictions on particular fields. On resolved and closed tickets, no one can edit those fields. means If the ticket status is resolved or closed, then that particular field (default fi...
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Hello! We have a customer portal active, and there are some transitions visible to the customers as well. For example: Freeze, Accept or reject resolution. Now those transitions are only visible to ...
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How can I modify the custom pattern file to specify/exclude specific IP segments from the collection
...in32_NetworkAdapterConfiguration Where IPEnabled=true AND IPAddress LIKE '192.168.0.0%' What's wrong?
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how can we remove the highlighted content in Jira
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Hello Everyone Previously I was able to create tickets coming from alerts in opsginie, however today, I am receiving this error: responseBody {"errorMessages":[],"errors":{"summary":"...
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I'm using OAuth 2.0(3LO) to integrate third party application and I tried to get webhook information using this url https://api.atlassian.com/ex/jira/<cloudId>/rest/webhooks/1.0/webhook with ...
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Hello, Is there anyway how to create a project which will be accessible for one user only? I mean there won't be the way for administrators seeing the tickets at all. Best regards, ...
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