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Jira Service Management
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Hi, i want to change / customize the request options in Jira Service Management for the XY-Support channel. For e.g. instead of the options "computer" & "login" i want to have X & Y. How can ...
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Hi, I have a request I would need to make a filter on the dashboard that will frequency the incident and cause, but I need this list of how many were on that day, week, month, and year. Is there a co...
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Hi, I keep getting "LOOP" status in some of my automations. This leads to sending me emails each time something is in LOOP status. I tried to read up about it and see whether it's an error, but it i...
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I have a rotation with a custom rotation type and the shift length is set to 2 hours. I have "Restrict to time intervals" set, and have created a series of shifts all 2-hours in length. When I add ...
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Occasionally, some clients sending our support email and did not create in JIRA queue. Is that any reason. Regards, Michael
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Hi community I am trying to set up the automation rule - 'When a customer comments on a closed request reopen the request', to work for anonymous portal users, but the automation keeps failing and...
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Connection is broken and when re-entering credentials we see: H2_PRIOR_KNOWLEDGE cannot be used with HTTPS This is the same day an update was released: Reliability: upgrade third-party HTTP cli...
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Hi everyone, i try to create layer in aws lambda python SDK of opsgenie but when i run the code i get this error: ''Unable to import module 'lambda_function': No module named 'opsgenie_sdk' ...
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Hi, I am trying to handle the case where an existing customer wants to create a ticket via the portal on behalf of another user who is not yet a customer. I am collecting the new user email via a cu...
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I'd like to differentiate bugs that are created via Proforma from other sources (e.g. Jira Ui, API). I'd hope to link one of the Proforma answers to the "components" or "labels",...
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I am trying to add ability to have tickets come in via email. In the docs it says go to project settings and select "Email Request" however I dont see that option - and I am an administrator thank...
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Anyone using the filter for issue scope to narrow down the selection of objects returned in an Insight field using a hidden field on the request form? I have tried both with a single line text field ...
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How to add a text besides a field in portal. ? The purpose would be explaining the selection for the customer
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Hi there, I am hoping to do something like this: {{ from_address.substringBetween(".","@") }} But then take that output and capitalize it using toUpperCase(). I tried a few different ways but...
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We have a service desk where users can request product features, but we have no way of exposing service desk issues to anyone outside the members of the team. I was hoping it would be possible...
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Opsgenie is an advanced incident management platform that guarantees that your company's incidents are identified and resolved in the shortest possible time. Alerts are categorized, prioritized and e...
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I have a little question about the Jira Cloud login page: Our users access the environment through their network logins which come directly from AD Microsoft. To avoid further confusion, we would li...
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For some reason, I have been unable to add/delete a new customer to the existing list of Organizations. Unable to add/delete a new Organization. This has crippled my support portal as there is n...
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Hello, im finding out that its very messy to share attachments with the customer in JSM. I found this suggestion: Allow Attachments to be included as an actual Email Attachment JSDCLOUD-3371&nb...
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Often, Support users need to create tickets on behalf of users. Is there any way to send the user a link to a screen where they could learn how to create the exact same ticket (with field valu...
495 views 1 0 Deleted user December 3, 2021 -
Hello! I wonder if it is possible to revoke access to Confluence for JSM agents? I tried to do this by managing users, but this way access to JSM also disappears. We don't want to use Knowledge Base.
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I want to add issue types mapping under Xray settings in one of our project ..can you please help on it
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Hello, is there an automation or a rule that can be triggered when you open an issue? I would like to set up one that changes the status when you open the issue. Best regards, Katsiaryna
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Hi We Integrated dynatrace problem notification automation as per documentation initially it works after 2 days get an error. Error response HTTP body: {"error":...
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It was working fine till last week, i have outlook calendar configured with tempo timesheets. However suddenly, none of my meetings in outlook are showing up in tempo timesheet and i have to add them...
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Atlassian Community Events
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| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |