Community resources
Community resources
Community resources
Jira Service Management
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I have an On-Call Schedule with three members. I need to add a fourth member. The only Edit function I'm happening across offers me name and time-zone fields. I cannot locate docume...
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...emplate that are supposed to be used for external customers and public portal eg Facilities Management, Customer Service, External Service Project fail to capture the most basic information such as a...
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I've integrated our Service Management instance with Opsgenie in an attempt to trigger alerts when issues are received after hours. I was going to create a filter on "Created On" and match (reg...
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I recently discovered that the company that I work for grants access to Jira Enterprise plan, although I enter with the company email and still cannot add more than 10 users to a project. Can someon...
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I have a standard Jira Service Management cloud instance and last week we accidentally deleted the instance. With Jira software when you delete a project it goes into trash/archive but this doesn't ...
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I am currently setting up JSM and adding all the custom fields that we need for service requests. The problem I am finding is that I need different fields available for this issue type dependin...
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Hi There, is there a possibility in JSD, that once a ticket has been created via sending Email to the JSD configured Email, it will send the notification alert to the same email thread, and ...
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Through the search for tasks or through the sql query, I want to find only tasks created through the support center. How to do it? In which table in the database this information is stored? Or what...
- Question
- jira-service-management
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Can I add the following validator to transition into Close status: If cascading list first value = Something, then custom field 'Field 2' is required If cascading list first value = AnythingElse, t...
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I am creating a application that makes use of the Jira service management API, and I am trying to approve issues from within my own application. I made the assumption that by using Answer approv...
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I've just started using Jira Service management and trying to change the senders name for the notifications. In my case it isn't the setting Project settings > Portal settings > Name ...
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How to reorder the formation of 'types' in de Create issue view? (see attachment) For instance put the Issue types on top and Changes on the bottom
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Example, Project A has 5000 tickets and these tickets has a link, to other projects I can get a list over which tickets that has a link, with this query project = A AND issueFunction...
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Hi everyone, I am Amen Teng. I am working on a project to build a dashboard analytics app for the team that is running customer support using JSM. I would like to gather your opinion about the dashbo...
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Jira Administration, System, Automation Rules bölümünden Onaylayanlar alanına birden çok kişi eklediğimde her birinin onayının verilmesini gerektiriyor. Kişileri yada kuralına göre nasıl tanım...
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Hi, we would like to maintain our OpsGenie configuration using https://www.pulumi.com/docs/intro/cloud-providers/opsgenie/ ran from our Bitbucket pipelines. We would also like to avoid...
- Question
- opsgenie
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Jira Administration, System, Automation Rules bölümünden Onaylayanlar alanına birden çok kişi eklediğimde her birinin onayının verilmesini gerektiriyor. Kişileri yada kuralına göre nasıl tanım...
- Question
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IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud
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Hi experts, I'm trying to access the alertlist from Microfocus Service Manager. I'm using javascript to do that. Certificates and all the proxy stuff checks out by now but I'm still struglin...
- Question
- compression
- json
- opsgenie
- rest-api
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Hi everyone, I was wondering if it is possible to use smart values to link to a Jira issue on a remote instance. We have Jira Service Desk cloud, and we have an on premises Jira instance. We are a...
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In the Manage Subscriptions section, I can see I am at the max Agents count for a free plan. Funny thing is as many view and filters I go through, I can't find a way to see who the agents are. I can ...
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So we got 5 different projects, where the clients can create a ticket and report a problem. Now we want to be better organized, so we would like have a another project, where all the tickets of the 5...
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We're looking to implement Jira Service Management: one of current SLAs is "by the end of the next business day", which means it's not a fixed number of business hours from when the request is create...
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Hi , We have enabled SSL using AWS Load balancer and accessing jira using appropriate FQDN. Now what setting accordingly we need to change it in <Jirahomedirectory>\conf\server.xml. As we are...
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Hi All, I would like to seek for help regarding of due date notification trigger reminder send automatically via email instead manually search for due date. Below is the screenshot Please ...
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