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Jira Service Management
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Hi folks, I need a help on smartvalue date/time format. Currently I have this code: SLA: {{SLA.ongoingCycle.breachTime.jira.longDateTime}} and the output in this format: December 15, 2021 at 4...
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I am trying to use Oauth 2.0 but I have not had any results, I would like you to show me how to do it, previously I had made the integration using oath1.0 but since it will be deprecated very soon I...
- Question
- api
- cloud
- install
- jira
- jira-service-management
- +1 more tag...
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We received a notification about a scheduled job that failed due to the below error. Error: The database encountered an error while running this query Please let me know how we can che...
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I have a project ABC that I want to move to DEF. I also have another project GHI that I want to move to ABC after I moved ABC to DEF. As per the documentation, it is not possible to create a new proj...
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Hi, in my portal I allow customers to create their own account. If a customer has created an account, it appears under "Channels & People"> "Customers". The account created by the customer c...
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How to completely remove a label so that it cannot be selected in the future. we have two labels, that are similar to each other, this leads to errors in the work.
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Hi What is the best practice for access to service management. We have c. 20-60 people who might need to view a service management ticket but about 10-20 people that actually respond to cust...
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I have followed the instructions in the "add custom email" but still get an email indicating the domain cannot be verified. I have the TXT domain records added in Cloudflare for atlassian-...
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Hi I'm using Automation to add a coment to related issue when an issue is transitioned. The comment should contain concatenated values from 2 fields: Paragraph and Dropdown. Dropdown value works fin...
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I often have users raise tickets and later in the conversation we need to bring other members of their organisation into the conversation. Assuming those other users already have an account with u...
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Hi, Our support team has some dedicated actions to perform for customers. These actions are only done by support and the customer do not need to be aware of them. I was wondering if it's possible t...
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Hello, We have 1 Jira Service Management Desk (cloud), were all the requests for all the projects are handled. How can I give unlicensed users access to view the requests that only concerns their p...
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Hi Team custom fields only Mandatory during the Jira software create screen but not in service desk create screen is that Possible ? Regards, Sudharsan.G
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Hey, at my work they want me to create an automation rule which creates a new ticket whenever certain licenses are about to expire. Since I'm totally new to this topic, I thought maybe some of y'all ...
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I created the Object Schema and I am the Object Schema Manager, but still there is no Automation Tab where I can create new rules? Am i missing something?
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Hi We are using the Canned Response plugin for Microsoft Edge. At the moment it is not working as we only get a circle, as if it is loading. It works if using Google Chrome. I've tried re-insta...
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Why are there two apps? For Alerts and for Incidents? They can both be installed and use the same user. Confusing.
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I got the following reason from Activity log for disabled notifications of some email addresses. [Channel 1] Dropped previously bounced, unsubscribed, or complained. Not delivering to previously b...
- Question
- opsgenie
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There is a GUI bug in the SD portal that locks up the UI after about a minute or two. In other words, if it takes me more than a few mins to bang out the descriptions, then they end up losing everyth...
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Hi, When adding multiple attachments to Widget, it removed the old attachment and only keep one attachment which is the latest one. how can i add multiple attaments to Widget. Is ...
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Hello everyone, I have a project, and this is connected to a Microsoft E-Mail for E-Mail Requests. We have now noticed that there are sometimes e-mails that do not generate a ticket. There are no ...
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I have a board with 5 lists in it. I have automated creation of cards, movement of cards from 1 list to another, created buttons etc. I would like to enable movement of cards only when items in a c...
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Hi all, currently I have an issue opening and managing my Service Management projects in cloud. IĀ“ve created several template queues as SM type, but when I open the projects settings, a few ...
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I have an Insight custom field on a Service Management request type, and after a workflow transition I want to change a value of an attribute of the object. IĀ“m using then the "Set the value of an o...
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| Subject | Author | Posted |
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