Community resources
Community resources
Jira Service Management
-
We've been using the Affected Services field to link our incidents and service requests. Now, the time has come to report on them. I have yet to find a good way to do so. I've explored ...
-
I use Microsoft Power Automate and the Jira connector to automate some tasks that come from HR. When I try to create the issue for that task, I can't actually set the request type. I'm just wondering...
-
Hi, I'd like for my customer to be able to input the specific software release associated with any bug or service support issue they are having, but I'm struggling to figure out how to add that as a...
-
I am trying to integrate elastic with JIRA.Any leads would be really helpful
-
Hi, We add multiple customers in our Jira Service Management, and some of the users, forget to not add customers with a license, more exact in jira-software-users group. Can we restrict somehow add...
-
Hi all, I'm wondering if there is a way to rename organization in a service desk project without removing and creating a new one, cos it would involve customer migration to the new organization, whic...
-
We currently have a lot of mailboxes with our current helpdesk provider for addresses that don't actually exist as a physical mailbox on the mail server. They are just anything we want on a catchall...
-
Our clients would like to not see Resolved issues in the issue view in the portal.
-
In order to keep my Service Desk Agents license in control, need your help understanding how can I add a user on a team that won't require another license. I have two users I want to add as team memb...
-
Hello, I am trying to filter using the "Inventory & Purchase" status for my Filter Count widget within my dashboard. When I use this status I can see that I have, for example, 3 items within th...
-
If I raise a request in JSM, can I get this to email it to our client like the same as sending them an email? (As opposed to waiting for inbound emails/requests).
-
Hi there, Could you please advise why when I'm changing a user who is not working in the company, it is still appearing as automatic assignment in the attached request type ( hidden field ) ...
-
I don't understand what Jira Service Management is for. Is it used explicitly for the purpose of customers having access to your projects so that they can see the progress? If that is the ca...
-
Hello friends, I was reviewing on how to allow our customers access to voting via the customer portal of JSM, looking at this document: Enabling voting for customers However, the opt...
-
How can the attribute name: both "Owned By" and Let us say another one "ABC" from the Insight object must be in the Approver field of the ticket ? Currently there is only one "Owned ...
-
Could you add a possibility to Add Notes directly into Alerts Pane? Or at list add a mark if notes are present in the alert
-
My question is about selecting multiple values from a JIRA INSIGHT Table. The following example will illustrate this – Table Car has these fields, and I am giving examples below -&nb...
-
is it possible to automate a request to be approved by commenting approve instead clicking the approve current status is waiting for approval. thanks.
-
Hi Everyone, When looking at a ticket from a queue, you can hover over the Resolution SLA and it will advise the date & time the SLA will breach: When looking within the ticket itself (more...
-
Does anyone know to enable the live chat plugin on Jira service desk.
-
We are looking to implement anonymous reporting, can users submit a report anonymously via Jria? and be able to communicate back and forth with the project team member?
-
Dear Customer Service! I would like to buy your support-ticket system, but I would need some help. My website deals with online content production and publishing, we use Wordpress, and a plugin cal...
- Question
- jira-service-management
-
I make an application on Flutter and I have a page, where I open the service desk through a webview, when I open it, it asks to log in first, enter an email, and then log in through a google acc...
-
I have an excel workbook with multiple tabs that I want to load into my eazyBI cube - but it is only picking up the first tab of data - is it possible to load a workbook with multiple tabs and if so,...
-
Team, I need to configure change management properly and have following questions 1. How do I get a link for Creating change, currently it opens in sub window and can't get URL 2. How can I create ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 19 | |
| 13 | |
| 12 | |
| 11 | |
| 9 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| Friday | ||
| Wednesday | ||
| Tuesday | ||
| September 4, 2025 1:00 PM PDT |