Community resources
Community resources
Community resources
Jira Service Management
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Hello, when an Alert is created in Opsgenie, I've set up the integration to create a Jira Service Management Issue. However, I'm having trouble populating an Issue's custom field named Category. I'v...
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Hi Team, Can someone please educate how can we fix the "Client Support Portal" filter issue? The number of tickets that are active in status is not matching with the count showing in the di...
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Hello, We created a group of users, and set the project automation rule to assign new issues to members of this group, in round-robin fashion. As long as the group remains the same, the assignments ...
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The correct behavior should be with each new email sent from a customer to the Jira Service Desk distribution email a new ticket should be autogenerated and placed in the Jira Service Management queu...
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Does anybody know if Atlassian has plans to make Insight accessible through the Jira app? Or a separate mobile app for Insight/JSM maybe? Use case would be agents that are in the field, who should ...
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I am trying to create an automated service for Jira where a zip file or .db3 file is uploaded to an existing Jira issue. This is my current code: var client = new RestClient(".../rest/api/3/issue/"+...
- Question
- atl-dev
- attachment
- cloud
- issue
- jira
- +3 more tags...
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Is it possible to create automation that will update an org when a group within Jira is updated?
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Is there a way to search for issues when we give the specific "serial number" which is put in the issue? We created a new request type "serial number" and now we wanted to know if it´s possible how ...
513 views 5 0 Deleted user July 13, 2021 -
Hello, Running Jira server on prem. We are on older version 7.8 for Jira. Will be updating in the future here. But, we have a service desk team that some of the users do not receive notifications. I...
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Dear all, Is it possible don't send an update notfication when a customer has added a cooment at a ticket via an e-mail that he has send? Example A ticket has the status in progres...
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Almost all of our clients email tickets in which they also CC other emails. JIRA completely ignores anyone the requestor CC's. Very annoying as when someone from the CC responds, JIRA creates a new t...
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As far as I've researched, a knowledgebase article is only accessible to be redirected to the appropriate confluence page. Is it possible to get a preview of the article in the issue view of Jira Ser...
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I'm currently facing errors when generating my Jira reports its just showing errors nothing is shown
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Hello to everybody, I would like to use Jira Service Management for managing incident response activities. I've defined some use case playbooks in which I defined all the actions that must be perfor...
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1. We are using opsgenie jira software integration to auomatically create jira tickets from critical alerts in opsginie. Now what we would like to have is, the link of the jira ticket automatically c...
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I have updated my service desk SLAs and I get this. I have done this before and I have never seen this. All configs are okay.
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Buongiorno, mi interessa estrarre tutti i ticket da " Filtri ---> ricerca avanzata Ticket " e esportarli in excel dove pero' vengano riportati anche i commenti per ogni singolo ticket. Non esiste...
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I'm trying to use Issue Collector to integrate my HTML. I use javascript to use the function button and custom Issue Collector. I use "fieldValues" to predefined information to submit to Jira. (User ...
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How i can remove default attachments from created tickets of Service desk? if i an administrator.
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users is not a reporter,assignee as well as request participants
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I am to run a post function through a script written in groovy with Script runner but it fails although it run fine through my console. it seems some dependency is missing but i am not sure which on...
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Problem: my company has agents in countries all over the world. Some of our Customers (=Organisations) don't want that their Data is exported to some countries. So I need to organize my Agents by co...
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I would like to know if you can change JIRA Service Desk. Our users wants to change columns in the screen? They want to change how to to filter on the issues? How to sort? Is that possible?&nb...
- Question
- jira-service-desk
- jira-service-management
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Hi, On the customer request created template, we have added ${recipient.name} which should take the user's name. But for the new users, their email address shows up. How do we change/ update t...
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I have a problem with dates when import issues with csv import tool. Unable to parse created date: 09/07/21 9:21 AM Unable to parse created date: 08/07/21 9:15 AM Unable to parse created date: 07/...
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