Community resources
Community resources
Community resources
Jira Service Management
-
Hi All, I am trying to automate how issues are assigned to our agents in the service desk based on what the issue type was when a customer entered a support request. E.g. when a customer repo...
-
While searching the Jira Service Management documentation for a completely unrelated item, I stumbled across a recently updated document that says that one of the available types of custom fields for...
-
Hello Guys, Need you help with this issue. Initially, we were using the "Incident Management workflow for Jira Service Management" workflow when handling incident request types. All process were ...
-
Hi, Can you help me with this, we are in the process to evaluate Jira Service Mgmt for AWS Datacenter. Was unable to find the installer to download. This is for linux. &nb...
-
Facing this strange issue where Create button is not working in JIRA.Debugged a little & found that there are errors in consoles ,haven't installed any plugins which will block it though....
-
How To remove this
-
I'm having trouble finding any sort of screenshots showing what Insight actually looks like and how it can be manipulated/customized with custom Insight fields... anyone have any that they share?&nbs...
-
In the new Service Management issue view the field "Issue Type" is nowhere to be found even though we have it configured to show up in the configure screen section. We can switch to "old view" and se...
-
Alguns de nossos clientes ao acessarem o Portal de Contato conseguem ver todos os chamados abertos pela organização mas existem alguns usuários que não conseguem ter essa visualização completa. Co...
-
Invited customer to Jira with a service desk customer project role and they cannot create an account
I sent an invite to a customer at their email address. The customer received the invite and proceeded to create an account on Jira. Before the invite was sent I added the customer to the appropriate ...
-
When the Jira email is used (IT@XXXX.atlassian.net) to create an issue, it does not show and no issue created. I have tried sending from GMail and Outlook - same results - nothing!
-
Hi All, I have the next situation when I import an issue on my service desk management. When I import my CVS file, all the information is upload in the detail of the issue (Image 1) &n...
-
Due to a divestiture, we are required to change our User Directory from the SSO of our old organization (via a Generic Directory Server type) to an Active Directory domain of our new organization.&nb...
998 views 3 0 Deleted user August 3, 2021 -
Estimados, como puede hacer para que puedar utilizar un correo de empresa para las respuestas??? ya que me aparece error DKIM al ingresar un correo mio. de ante mano muchas gracias! saludos
-
I have the following description on a story: Case # 00579722 Subject: New Community site - Customer Reference Field is not Editable Organization: Hosted Data I'm trying to run a JQL as: ...
-
Can you link multiple Opsgenie alerts to a single alert?
-
Who is our company admin for IOTWorld Labs? I suspect it is someone who left the company and is not cooperative. In that case, how can I reset the admin? Thank you.
-
Can new automation rule overwrite an existing automation rule
-
Sometimes users are getting multiple Jira notifications within one email as per attached. Is there any way to void this? I can't seem to find the right resources to guide me and see an open feature r...
-
Having reviewed and tried the detail from multiple "help" items and gone around in circles, can someone please help me with the following? I have setup a workflow and attached it to an issue (...
-
I've tried searching but haven't been able to find a fix for this. It appears that some users have two accounts. One is in the Customer Portal in JSM and another in Jira with a valid license. Both ...
-
While copying the images with same name in attachment first file is getting replaced with Second and duplicate images are getting uploaded.
-
I have a request to make specific requests through a service desk visible only to a certain group within JIRA. The users for this group are already setup in JIRA. I am seeing online that there is on...
-
Hi everyone. I've got a scenario relevant to this. Here it goes: A customer email address has been added to a Jira service project. The customer opted not to sign-up to the Jira por...
Atlassian Community Events
| User | Count |
|---|---|
| 34 | |
| 17 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 3 hours ago | ||
| 6 hours ago | ||
| 11 hours ago | ||
| 12 hours ago |